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  6. Sheraton Bandung Hotel and Tower

Sheraton Bandung Hotel and Tower

Jalan Ir Haji Juanda No 390, Bandung, Indonesia, 40135
Others
8.7/10Very Good
According to 359 guests
Good and comfort place to stay
Meralda S.
See all reviews
Based on 467 traveler reviews
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Manufacturing Polytechnic Bandung
(0.39 km)
West Java Culture Park
(0.48 km)
Dago Golf Course
(1.06 km)
Parahyangan Catholic University
(1.63 km)
Currently searching (0 %)
Review by Traveloka users
Review
8.7
/10
Very Good
Cleanliness
9.05
Comfort
8.99
Meal
8.43
Location
8.89
Service
8.94

198 Traveloka customers have stayed in this hotel and given reviews:

8.5
everything good for service this hotel
10.0
Keep up the good work, we will come back.
9.7
Great for families. Plenty of activities on weekend
8.8
Bed sheet and quilt looks not clean enough.
9.1
excellent in every facilities that hotel can give especially for family who brought kids
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Based on
467 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business126
Couples56
Solo travel14
Family188
Friends getaway50
Rating Result
Very Bad
10
Bad
3
Average
34
Very Good
168
Extraordinary
252
BryanSkywalker
a nice family hotel but not come with a nice room
very strong feats about this hotel is child facility/playground, very spoiling. from outdoor (free horse ride, rabbit feeding, trampoline, slide) to indoor (coloring, free ice cream, etc), children will be pleased the pool is nice, the hotel provides water beds too. pool almost never quiet. surrounded by photogenic spots too but the room is quite viceversa, especialy the bathroom. very horrible! floor easlily flooded by the shower water, and it can reach outside bathroom. thanks to the fast-response staff to help clean the water. but again this is very disturbing. the cloth line is also ridiculous, it's placed just next to the shower. the hot water is not stable, sometimes it get cold by itself breakfast is great, large option with yummy-taste. high tea is also delicious
Family - May 16, 2017
Tasiamilk
Went here for dinner buffet with business colleague
I had a dinner buffet here after a long conference. And the dinner here was not disappointing. Dessert = ice creams, cakes, fried sweets. Tasted nice. Noodle sec= limited choice but tasted fine Fried sec = meats,tasted delicious Rice sec = loveddd the taste.
Business - May 11, 2017
Bremi P
Best hotel!
Oh i love this hotel so much, the view so nice and the service also. The room is good, not wasteful if u spend your money to stay in here. Even the pools not big but u can enjoy the quality of room even in standard room.
- May 7, 2017
Atmi P
Excellent Service from all of the hotel
The greatest hotel i've ever met. big thank you especially to Ken Gibran, Gilang Nalendra, the banquet team Rian they are all very amazing and also big big thanks to Mr. Munir (you have a great team). Thank you very much.
Business - May 5, 2017
JENC5555
Exceptional service from the hotel staff
A big thank you to the staff of Sheraton Bandung, especially to Manager Mr Anung Prihastomo, for making my first family trip t Bandung a very memorable one. My experience at the hotel wasn’t all good, but it was the service recovery led by Mr. Anung that won me back. I decided to book my 4D3N stay with Sheraton Bandung based on good reviews. My first night at the hotel wasn’t a good experience. The lift nearest to our Tower Room was out of service. As I was travelling with 2 young children, it was not too pleasant to have them take the stairs, or at least not what I was expecting for a stay at Sheraton. The lift nearest to our room remained out of service throughout my stay, and as we didn’t have a porter most of the time, my husband and I had to carry the stroller and manage two children up and down the stairs. We didn’t use the working lift as it was at the other end of the long building. The hotel phone system was very bad. I was not able to make calls to the reception, house-keeping, restaurant for room service. Whenever I needed something, I had to walk to the reception. I complained about this on the first night, and the engineer fixed it the next morning. However, the problem kept coming back. On the third day, when my children were hungry and restless after a swim and I needed room service badly, the phone was not working. I decided then that I was not going to tolerate this anymore and I made a formal complaint. Mr Anung Prihastomo, the duty manager at that time, understood my frustration and was able to address them effectively. He offered me his personal number and told me to whatsapp him directly if the phone in the room is not working. He was very prompt to send someone to attend to my service requests. Mr Anung was very apologetic for my disappointment was Sheraton. He invited my family to a dinner which I initially turned down, as I told him my family had dined in the hotel the previous night and my plan was to go out to a nice restaurant to celebrate my husband’s birthday. He was persistent and very sincere and he requested me to give him and the hotel a chance to let us bring back some good experience of the hotel. I accepted the dinner invitation. And to our pleasant service, He planned a private dinning for my family at the corner of the Tower Lounge. The dinner table was beautifully decorated with flowers and candles. The food was excellent, and to this day, my husband still talks about the delicious steak he had. The dinner was beautiful, and it became the highlight of our trip. Even after we checked out of the hotel, and I needed some help and recommendations on places to go, Mr Anung was still very helpful. He was one of the few locals I know, and I felt he offered the best help he can give. I would like to congratulate Mr Anung, for his ability to win back the trust of an unhappy guest, and yes, because you made the difference, I will choose Sheraton Bandung again. I would strongly suggest for the management of the hotel to investigate further on the phone network and to fix the problem. This is a very basic amenity of a hotel room, what more Sheraton.
- May 4, 2017
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The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: IDR 181500 for adults and IDR 90750 for childrensee more

Hotel facility

Description

Hotel policy

  • Things to Do
    • Beach umbrella
    • Fitness center
    • Pool sun loungers
    • Sauna
    • Hot tub
    • Steam room
    • Children pool
    • Outdoor pool
    • Children play area
    • Garden
    • Children club
    • Massage
    • Spa
  • Public Facilities
    • Elevator
    • WiFi in public area
    • Parking
    • Restaurant
    • Safety deposit box
    • 24-hour room service
    • Coffee shop
    • Room service
  • Hotel Services
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Limited hours room service
    • Wedding service
    • Concierge
  • Transportation
    • Limited parking
    • Parking with surcharge
    • Airport transfer
    • Car rental
    • Area shuttle
    • Valet parking
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
    • Poolside bar
  • Business Facilities
    • Business center
    • Meeting facilities
    • Meeting facilities
  • Nearby Facilities
    • ATM/Banking
    • Shops
  • Accessibilty
    • In-room accessibility
  • Connectivity
    • LAN Internet

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
Sheraton Bandung Hotel and Tower is a accommodation in a good neighborhood, which is located at Dago.

The accommodation has a very good location, also near the Husein Sastranegara Airport Airport, which is only 5.56 km away.

The accommodation is located only 4.82 km away from Bandung Station Station.

Not only well positioned, but Sheraton Bandung Hotel and Tower is also one of accommodations near the following Manufacturing Polytechnic Bandung within 0.39 km and West Java Culture Park within 0.48 km.

About Sheraton Bandung Hotel and Tower

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sheraton Bandung Hotel and Tower exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sheraton Bandung Hotel and Tower is a accommodation with great comfort and excellent service according to most accommodation's guests.

Get precious and unforgettable moment during your stay at Sheraton Bandung Hotel and Tower.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.