Sofitel Bali Nusa Dua Beach Resort

many kid pool dirty staff no very friendly and dun care attitude

We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit. While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future. However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after. Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her!

The weather might be too humid. Inside of the room was quite humid as well. Full of the smell of mould. The serive was very good otherwise.

We had an amazing experience at Sofitel Bali! The hotel is beautiful, the staff are incredibly kind, and the service is truly world-class. The food and hospitality are nothing short of 7 stars. We travelled with our 1-year-old baby and couldn’t be more grateful for how welcoming and thoughtful the team was. They went above and beyond to make our stay comfortable and memorable. Highly recommend Sofitel Bali to anyone looking for a luxurious, family-friendly experience. We’ll definitely be back!

Great

We had a privaye pool room, which was great. The bed was a bit hard and uncomfortable, maybe needed a new mattress. I would have loved to have 2 sinks. Bathroom was huge so there was plenty of space. Breakfast buffet was very good. Some pool tiles/blocks could use some repair. Staff was friendly and very helpful.

The hotel is a lovely resort, However I was not impressed With the charges for some of the activities like, yoga and tennis. Also, the staff constantly asking for reviews about their service as annoying. I was not impressed and probably would not stay there again.

This is one of the best resorts service was so good every staff member was helpful specially Doddy

A luxurious hotel with excellent services.

Small rooms and outdated/overpriced

Friendly staff, cleanliness

The service and the quality was exceptional. I could not fault anything. The surrounds, the pool, the choice of food, the attention to detail was 10/10. Only very, very minor observaion is that the kids club could do with a deeper clean. Otherwise, the stay at Sofitel Nusa Dua was superb.

I would have given a top rating however the door was faulty and the air con kept turning off. They did fix it immediately once reported. also the bath needed to be cleaned before being used. And then was not able to drain.

Hotel is located in a quite area , not a lot of shopping spots near bye, very relaxing and very clean

Quiet, private and clean room

The stay was amazing , room was super clean.Our kids loved the plunge pool.Only disappointment was that there weren't any indian food for dinner during the period of our stay but everything else was brilliant.

Everything was perfect, the staff are super friendly and make you feel comfortable always. The pools were in great condition, rooms were extremely tidy and well looked after and the food was amazing

Stayed for 7 nights in prestige suite with our two kids. The suite was excellent, so much room for the kids, and that was with two rollaways. Service excellent everywhere, the staff were very friendly and helpful - especially when my son fell sick. Breakfast was very average. We had club access which was average ( although alcoholic drink selection excellent). Kids couldn’t access lounge in evening but were served food in kids club ( mainly sweets). Kids club was ok, lots of space but a bit run down - esp. hole in trampoline! Our suite was facing the beach. Beautiful view, but soooo noisy on three nights with weddings outside until 10pm. We wouldn’t stay again due to food being average and too noisy. Also lots of missing tiles in kids swimming pool resulting in cuts

Loved our stay at the Sofitel Nusa Dua, the team were welcoming and very friendly. Our room was ice cool and taken care of twice per day by the hotel team. We booked B&B, the breakfast was buffet stule with lots to choose from again coupled with very attentive service. We always managed to find places to rest at the couple of pools or the beach. The shuttle bus which is provided free is a great way to visit the Bali Collection, which has plenty of restaurants and shops to buy clothing and souvenirs. Great time and beautiful weather!

A fantastic family friendly hotel, quiet and clean, has everything you need for a relaxing holiday. Food is great, you can dine at the private beach too. The pool is massive and has a lot of sofa benches for you to relax. The hotel even has a departure lounge so that you can rest and wait for your flight after checking out.