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Swiss-Belcourt Serpong
Hotels
Preferred Partner
All-star Accommodation
8.7
/10
Very Good
1,510 reviews
What Guests Say About Their Stay
Staff Friendliness (103)
Bedroom (97)
Accessibility (93)
Room Space (91)
Nurhidayat
9.7
/ 10
Pengalaman yg menyenangkan menginap di Tuscany Boutique Hotel BSD. Pelayanan ramah, kamar lega dan fasilitasnya lengkap. Keep up the good work, Tuscany staff 😊.
Tyara
8.8
/ 10
Perfect for a short staycation. The room is spacious and very comfortable. The staff was really nice. The breakfast was good as well. The highlight is the smart TV and Netflix they have in every room.
Amalia I.
10.0
/ 10
Very recommended place to stay and enjoy the time with family. Great hospitality and all staffs were so friendly, the hotel was clean, fragrant or smell so good and relaxing when I was there. Only the refrigerator wasn't cold, AC, TV and other facilities in room were great. I'm gonna back again soon for the next family staycation at Tuscany:) Keep up the great work, Tuscany! Thank you.
Verified Traveler
10.0
/ 10
Overall, it's great.
The location is strategic, right off the BSD toll exit, near Pasmod, and close to residential areas. Access to the airport is also good.
It's comfortable and highly recommended, and the price is very reasonable.
There are plenty of places to eat nearby, and it's also a great place to find snacks.
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Deddy S.
8.8
/ 10
The hotel staff is very friendly, always greeting guests politely and quickly providing the services they need.
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In the Area
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Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, Tangerang Selatan, Banten 15310, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Highlights at This Property
Read More
Famous among Business Traveler
Public Shuttle Service
Full-service Convention Room
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Available Room Types in Swiss-Belcourt Serpong
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Swiss-Belcourt Serpong
Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, Tangerang Selatan, Banten 15310, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
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Discover More About Swiss-Belcourt Serpong
note: hotel was previously named Swiss-Belcourt Serpong
Location
Swiss-Belcourt Serpong is a hotel in a good neighborhood, which is located at Serpong.
About Swiss-Belcourt Serpong
Not only located within easy reach of various places of interests for your adventure, but staying at Swiss-Belcourt Serpong will also give you a pleasant stay.
Swiss-Belcourt Serpong is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Swiss-Belcourt Serpong is the perfect place to stay that provides decent facilities as well as great services.
Whether you are planning an event or other special occasions, Swiss-Belcourt Serpong is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Swiss-Belcourt Serpong.
Swiss-Belcourt Serpong is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Swiss-Belcourt Serpong is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Swiss-Belcourt Serpong provides a pleasant accommodation for your stay.
From business event to corporate gathering, Swiss-Belcourt Serpong provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Swiss-Belcourt Serpong, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Swiss-Belcourt Serpong is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Swiss-Belcourt Serpong is suitable for you who value privacy during your stay.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Swiss-Belcourt Serpong.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Swiss-Belcourt Serpong exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Swiss-Belcourt Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Swiss-Belcourt Serpong is the right place to stay.
All facilities in Swiss-Belcourt Serpong
Others
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Dining area
- Gala dinner
General
- AC
- Ballroom
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Public Facilities
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Room service
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Hotel Services
- Bellhop
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Laundry
- Supermarket
Accessibilty
- Disabled access friendly
- Wheelchair accessible
Connectivity
- LAN Internet (surcharge)
- Free WiFi
Transportation
- Area shuttle with surcharge
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Things to Do
- Outdoor pool
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Swiss-Belcourt Serpong
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Smoking
Smoking is allowed only in the designated smoking area.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Swiss-Belcourt Serpong | 91 |
Number of floors in Swiss-Belcourt Serpong | 21 |
Another facilities in Swiss-Belcourt Serpong | Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast |
Frequently asked question in Swiss-Belcourt Serpong
What are available facilities at Swiss-Belcourt Serpong?
There are top facilites at Swiss-Belcourt Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belcourt Serpong?
The standard check-in time at Swiss-Belcourt Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belcourt Serpong provide breakfast?
Yes, Swiss-Belcourt Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss-Belcourt Serpong?
Swiss-Belcourt Serpong is a 3.0-star hotel.
How many floors does Swiss-Belcourt Serpong have?
Swiss-Belcourt Serpong has 21 floors.
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More Reviews from Other Guests in Swiss-Belcourt Serpong
Overall Ratings & Reviews Swiss-Belcourt Serpong
Traveloka (1,510)
8.7
Very Good
From 1,510 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.8
Service and Facilites
8.8
People often mention about Swiss-Belcourt Serpong
All
Staff Friendliness (77)
Bedroom (77)
Accessibility (64)
Ambiance (63)
Bathroom (63)
Room Space (59)
Wifi (56)
Taste (52)
Hotel Area (50)
Check-in/out Time (47)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belcourt Serpong
Number of reviews per page
20
40
Customer reviews
C***a
Leisure
9.4
/10
Reviewed 1 week(s) ago
The staff are all friendly.
The rooms are clean, but there's only one trash can in the bathroom.
There's no trash can in the lobby area, so it's confusing where to dispose of your trash.
So, whether you're in your room or outside the lobby, there's a trash can.
The food is pretty good.
But they need more attention. The chicken porridge was cold, not warmed up. The fresh juice was gassy, so I didn't drink it.
The chocolate sprinkles were too oily.
Read More
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
T***q
Business
9.6
/10
Reviewed 1 week(s) ago
I stayed for 3 days.
When I went to bed, I found 4-5 strands of women's hair under the blanket, even though I checked in alone.
The bathroom was the same, with hairs strewn all over the floor and even on the walls.
I complained, but when I returned to the hotel that afternoon, I found several strands of women's hair still stuck to the bathroom and the walls.
It was uncomfortable because I had complained in the morning, but when I returned to the hotel that evening, the same thing still remained.
Read More
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
cool, attractive location and adequate access, spacious and cool room space and clean bathroom, smiling service from FO and HK so that overall the service is good
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Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
Verified Traveler
Business
5.3
/10
Reviewed 2 week(s) ago
The bathroom floor's slope isn't ideal, causing most of the shower water to flow outward. This makes the bathroom dirty, difficult to dry, and uncomfortable. For breakfast you have to go to another hotel from the same group that is attached to the hotel. It was not comfortable because you have to get out from the hotel and passing through open area - smoking area, Breakfast quality is average, lack of variety, refilling of finished food was slow.
Read More
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
Verified Traveler
Business
6.8
/10
Reviewed 2 week(s) ago
The room size didn't match the app's description, either in the photos or the floor space. The app stated 28m2, but the actual room was even less than 15m2. The mattress was a combination of twin beds, combined due to space constraints. The room wasn't soundproofed from outside noise.
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and share your feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience this may have caused. We will use this information to evaluate our team and have followed up with the relevant department to ensure that all guests receive even better service and quality in the future. We look forward to welcoming you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 3 week(s) ago
Overall, it's great.
The location is strategic, right off the BSD toll exit, near Pasmod, and close to residential areas. Access to the airport is also good.
It's comfortable and highly recommended, and the price is very reasonable.
There are plenty of places to eat nearby, and it's also a great place to find snacks.
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
See original
AH
Anwar H.
Transit
10.0
/10
Reviewed 4 week(s) ago
Hotel staff is friendly and responsive
See original
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
See original
sk
steven k.
9.7
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, location is easily accessible, rooms and bathrooms are clean.
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
a***i
Leisure
9.0
/10
Reviewed 7 week(s) ago
If you stay here, you can probably request a room that is not so close to the KRL train tracks.
See original
2 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
See original
D***y
Staycation
9.7
/10
Reviewed 10 week(s) ago
I love staying here. It's comfortable and close to everything.
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
h***y
Leisure
10.0
/10
Reviewed 10 week(s) ago
Nice place to be there, I like the room ambience and material quality.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
S***i
Business
8.5
/10
Reviewed 11 week(s) ago
During my stay, the Swissbel Court staff were all friendly. However, when I went to Swissbel for breakfast, there was no friendliness, especially the female staff at the restaurant. It's a shame that a 4-star hotel has a lower quality staff than a 3-star hotel. The food during my 2-night stay was almost the same, and the last day all the food was salty.
Read More
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
See original
B***d
Staycation
10.0
/10
Reviewed 11 week(s) ago
A safe, comfortable hotel with helpful staff. A 24-hour convenience store, and numerous cafes and restaurants in the surrounding area. Check-in and check-out times are flexible, and guest requests are responded to quickly.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
DK
Dwi K. H.
8.5
/10
Reviewed 11 week(s) ago
This is the second time my family and I have stayed here. The hotel is clean and comfortable, the staff is friendly, and check-in was quick. The food is very varied.
See original
3 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
See original
wy
wbdz y.
9.4
/10
Reviewed 11 week(s) ago
The hotel service is okay. It's just that it's quite close to the train line. The noise can get into the room quite a bit.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
B***y
Business
8.5
/10
Reviewed 12 week(s) ago
Good one. Affordable price with good locations.
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
m***a
Business
8.3
/10
Reviewed 12 week(s) ago
Please have breakfast at Swiss-Belcourt
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
m***a
8.3
/10
Reviewed 12 week(s) ago
It's better to have breakfast separately from the Swiss-Belhotel because it's far if you have to go to the Swiss-Belhotel
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes from Swiss-Belcourt Serpong. Thank you for taking the time to write a review of Swiss-Belcourt Serpong, especially of our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
r***l
10.0
/10
Reviewed 12 week(s) ago
nice and comfortable, fragrant, friendly staff and clean
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
H***s
10.0
/10
Reviewed 12 week(s) ago
It was a good experience, really good with a very affordable price.
See original
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Swiss-Belcourt Serpong
Traveloka (1,510)
8.7
Very Good
From 1,510 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.8
Service and Facilites
8.8
People often mention about Swiss-Belcourt Serpong
All
Staff Friendliness (77)
Bedroom (77)
Accessibility (64)
Ambiance (63)
Bathroom (63)
Room Space (59)
Wifi (56)
Taste (52)
Hotel Area (50)
Check-in/out Time (47)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belcourt Serpong
Number of reviews per page
20
40
Customer reviews
C***a
Leisure
9.4
/10
Reviewed 1 week(s) ago
The staff are all friendly.
The rooms are clean, but there's only one trash can in the bathroom.
There's no trash can in the lobby area, so it's confusing where to dispose of your trash.
So, whether you're in your room or outside the lobby, there's a trash can.
The food is pretty good.
But they need more attention. The chicken porridge was cold, not warmed up. The fresh juice was gassy, so I didn't drink it.
The chocolate sprinkles were too oily.
Read More
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
T***q
Business
9.6
/10
Reviewed 1 week(s) ago
I stayed for 3 days.
When I went to bed, I found 4-5 strands of women's hair under the blanket, even though I checked in alone.
The bathroom was the same, with hairs strewn all over the floor and even on the walls.
I complained, but when I returned to the hotel that afternoon, I found several strands of women's hair still stuck to the bathroom and the walls.
It was uncomfortable because I had complained in the morning, but when I returned to the hotel that evening, the same thing still remained.
Read More
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
cool, attractive location and adequate access, spacious and cool room space and clean bathroom, smiling service from FO and HK so that overall the service is good
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
See original
Verified Traveler
Business
5.3
/10
Reviewed 2 week(s) ago
The bathroom floor's slope isn't ideal, causing most of the shower water to flow outward. This makes the bathroom dirty, difficult to dry, and uncomfortable. For breakfast you have to go to another hotel from the same group that is attached to the hotel. It was not comfortable because you have to get out from the hotel and passing through open area - smoking area, Breakfast quality is average, lack of variety, refilling of finished food was slow.
Read More
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
See original
Verified Traveler
Business
6.8
/10
Reviewed 2 week(s) ago
The room size didn't match the app's description, either in the photos or the floor space. The app stated 28m2, but the actual room was even less than 15m2. The mattress was a combination of twin beds, combined due to space constraints. The room wasn't soundproofed from outside noise.
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and share your feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience this may have caused. We will use this information to evaluate our team and have followed up with the relevant department to ensure that all guests receive even better service and quality in the future. We look forward to welcoming you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 3 week(s) ago
Overall, it's great.
The location is strategic, right off the BSD toll exit, near Pasmod, and close to residential areas. Access to the airport is also good.
It's comfortable and highly recommended, and the price is very reasonable.
There are plenty of places to eat nearby, and it's also a great place to find snacks.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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AH
Anwar H.
Transit
10.0
/10
Reviewed 4 week(s) ago
Hotel staff is friendly and responsive
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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sk
steven k.
9.7
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, location is easily accessible, rooms and bathrooms are clean.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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a***i
Leisure
9.0
/10
Reviewed 7 week(s) ago
If you stay here, you can probably request a room that is not so close to the KRL train tracks.
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2 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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D***y
Staycation
9.7
/10
Reviewed 10 week(s) ago
I love staying here. It's comfortable and close to everything.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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h***y
Leisure
10.0
/10
Reviewed 10 week(s) ago
Nice place to be there, I like the room ambience and material quality.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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S***i
Business
8.5
/10
Reviewed 11 week(s) ago
During my stay, the Swissbel Court staff were all friendly. However, when I went to Swissbel for breakfast, there was no friendliness, especially the female staff at the restaurant. It's a shame that a 4-star hotel has a lower quality staff than a 3-star hotel. The food during my 2-night stay was almost the same, and the last day all the food was salty.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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B***d
Staycation
10.0
/10
Reviewed 11 week(s) ago
A safe, comfortable hotel with helpful staff. A 24-hour convenience store, and numerous cafes and restaurants in the surrounding area. Check-in and check-out times are flexible, and guest requests are responded to quickly.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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DK
Dwi K. H.
8.5
/10
Reviewed 11 week(s) ago
This is the second time my family and I have stayed here. The hotel is clean and comfortable, the staff is friendly, and check-in was quick. The food is very varied.
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3 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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wy
wbdz y.
9.4
/10
Reviewed 11 week(s) ago
The hotel service is okay. It's just that it's quite close to the train line. The noise can get into the room quite a bit.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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B***y
Business
8.5
/10
Reviewed 12 week(s) ago
Good one. Affordable price with good locations.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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m***a
Business
8.3
/10
Reviewed 12 week(s) ago
Please have breakfast at Swiss-Belcourt
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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m***a
8.3
/10
Reviewed 12 week(s) ago
It's better to have breakfast separately from the Swiss-Belhotel because it's far if you have to go to the Swiss-Belhotel
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes from Swiss-Belcourt Serpong. Thank you for taking the time to write a review of Swiss-Belcourt Serpong, especially of our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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r***l
10.0
/10
Reviewed 12 week(s) ago
nice and comfortable, fragrant, friendly staff and clean
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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H***s
10.0
/10
Reviewed 12 week(s) ago
It was a good experience, really good with a very affordable price.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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