Ellan Vannin Hotel

Staff are lovely and the room we stayed in was nice with lovely views of the sea. The advertised gaming room did not exists which was what swang the booking for us. We had issues with keys on our first night causing my partner to be locked out of the building, as did another guest who we had to help gain access. The low score really reflects our experiences bringing a dog. We were presented with an additional charge of £25/day on arrival for the dog which makes it quite a bit more expensive than far better places to stay with your dog in the area. It is difficult to find dog friendly places to eat nearby of an evening so we popped next door (gone 30 mins, left 8:15pm) to grab some food and left him in the room. We received frantic calls from the staff and owner (4 calls, 2 voicemails and 2 texts in the space of 10 mins) because the dog had been barking whilst we were out (our bad, he doesnt usually but may have in unfamiliar surrondings on a noisy street). Later that evening we found another guest outside smoking when we went out to walk the dog. I initially thought she was locked out so asked if she was ok. She ignored me, staring at the door, seemingly quite drunk, then she became quite rude accusing us of abandoning our dog and leaving him for hours... it quickly became clear she had lied to the staff, exagerating the time the dog had been left for. We decided to cut our losses (non refundable) and go elsewhere after 2/4 days. Life's too short.

Comfortable and warm

Excellent hotel with lovely facilities. Would highly recommend

We checked in a bit late and were really tired so having noisy other guests was a bit of a problem. Place not very sound proof so having people slam doors woke us up constantly.

Kind staff and helpful. Great location

Stayed here numerous times. On the seafront in Douglas. Ideally located for shops, restaurants, buses, trams, trains. Comfortable rooms and a good breakfast

Tiny room, sweltering hot with fan that blew the hot air around. Lack of operable window

Great location with very friendly and helpful staff. Overall, I had a great stay and would definitely recommend it.

Staff good but bedroom no wardrobe. Extractor fan outside bedroom comes on at 6am !! Wouldn’t stay at Ellen Vannin in the future. Six flights of stairs to get to bedroom.

It was way too expensive. I know it’s TT but expecting us to pay extra for breakfast, towels, cleaning and coffee pods was frankly insulting Oh, and the thermostat didn’t work. No way to reduce the heat meant sleeping with the windows open

Room was tiny and of poor quality, with a very uncomfortable bed. In addition to this I found the staff to be unhelpful. Would not recommend.

Really good & comfortable place

Really great rooms and really friendly staff

The Manager was very helpful and accomodating when my request for a "disabled friendly room" wasn't actioned but I had to pay more for the room that I was changed to. Although, it is an olderstyle hotel, it is clean and comfortable. The staff were efficient enough but not overly friendly

Nicely appointed room and ambiance.

Firstly let me say that is a very well located hotel right on the promanade,with bus services close by and the main shops a couple of hundred metres away. It is of an older design so has steps up to reception and at a guess most of it is not very wheelchair friendly. Hoeever, it offers great value rooms that are pretty decent in size. Ours did not have a sea view, but others did. Our room was pretty well appointed for the money that we paid with tea/coffee making facilities and a reasonable TV. Breakfast Mon-Sat is a hot buffet with some reasonable quality ingredients. On Sunday it appears to be cooked to order. Nothing appeared too much trouble for them. Eg. Making wholemeal bacon sandwiches. The staff all round are excellent. A lady even waited for us to check in after major delays with our evening flight to the Island. The staff are also both friendly and helpful. Very good local knowledge about tourist sites, local eateries and the like. It also has a decent bar at the front of the building where the bar staff make you feel welcome. Brilliant value for money. A perfectly decent staff with welcoming staff in a historic building which has been well modernised

The hotel is an easy walk from the IOM Steam Packet terminus and close to many of the things I wanted to do whilst in Douglas. It is clean and comfortable although I disagree with the 4 star rating it came with in the description and the room I was given not being the one in the picture when I booked it but it was a pleasant experience overall and the price was right. I would stay there again.

First of all I’d like to say that the staff were helpful and courteous. However, overall we were not impressed with the hotel - it certainly did not match up to its website description … The facilities in our room were satisfactory (though there was no way to actually shut the main window!) and the bed was certainly very comfortable - but it was the en-suite bathroom that really took the biscuit. The bath panel was rotten so looked awful; the mixer taps in the bath leaked and took several minutes to get the temperature right. Then there was the basin taps which were plumbed in the wrong way round! On another note, the website advertises daily housekeeping - which didn’t happen. We won’t be going back to this hotel.

This isn’t a 4* hotel on any scoring system I’ve ever seen. The decor is antiquated with noisy floors, thin walls, stained dirty carpets. Don’t expect any robes, slippers, toiletries, etc. The reception isn’t available consistently and charges your card on file with hotels.com rather than giving you an option to pay upon check in or check out - sure, it’s convenient, but it’s not what you agree to on booking. I only found out they did this when I tried to pay at check out, assuming they’d incorrectly left me a note saying it was fully paid. More on the notes below.. They love to use print outs - great for the environment - including entering your room during your stay to leave pages of notes on your unmade bed to tell you they’re understaffed and couldn’t clean your room (but are offering 7£ in the bar in return…less than half the price of breakfast). Why not just tell people at check in rather than entertain their space for evidently no reason? The only selling point is that it’s on the water, but if you don’t pay the large fee to have the view.. enjoy the pipes out your window!

Clean, comfortable, friendly and efficient. Well sited in the centre of Douglas.