Best Western Ars Hotel

So many walking up and down to the room

Beautiful place and great value

Front desk staff needs to be more customer service guided or more kind

The stuff is very tuff , Uncooperative، the room not clean , no parking

Great choice of restaurants within walking distance and halve the price compared to closer to centre. Staff were very helpful

Staff was very nice, room was very clean and comfortable

Good customer service, clean hotel. Only thing we didn't like was we could hear everyone around us conversations, or dogs constantly barking or slamming of doors/foot steps. Most people spoke English there. Good breakfast options.

Very polite staff went out of their way to be helpful very clean hotel we will be back

Very good.

Surprisingly good hotel not far from the Rome Tiburtina train station. Good restaurants nearby. $10 parking fee is reasonable. Recommended.

This place was terrible. NOT a 4 star by any means. No AC that worked. Refrigerator broken. Bar was poorly stocked and difficult to find s bartender. Neighborhood was filthy and garbage strewn everywhere .

We had interesting service. The electricity was an issue, finally solved. We were given bad instructions on getting to our room with heavy luggage, no offers for help, and another time given the keys for someone else’s room. The breakfast was good. We warmed up the staff but it took a while. They were friendly and tried hard but. Do not publish this. It is for their info only.

Some staff just not interested in you or your comfort. Hotel is not as pictures suggest, some of the furniture has been changed and with outdoor patio chairs?? The mini bar is two small bottles of water, one small coke, one small juice and a small prosecco. Rooms are not sound proof, in fact not even slightly. It says dogs welcome but didn't expect them being allowed in the dining area at breakfast!! Did not sleep very well due to noise from neighbouring rooms ie. Toilets flushing, voices, banging and even part of building blowing in the wind and knock against wall! Everything was just cramped, even the bidet right outside the shower so you have to squeeze round it when getting in or out?

Unhelpful staff. No air conditioning...apparently because it is "winter" though 27 degrees. Substandard breakfast setup

This hotel is ok. The staff could have been a little bit more friendlier with Americans. The 1st room we stayed in the bathroom is flooded ans so is the sink. The second room is much better. The breakfast is great. I will not be back in this hotel.

Clean rooms and comfortable. parking available which is handy

Overall the staff was nice and courteous. The hotel had a couple of parking spots inside the gate that we paid extra to park in. The area around the hotel was a little bit intimidating, but the hotel felt safe. Breakfast was nice. We asked to turn our A/C on and were told it was not time yet. We were very warm as it was getting close to 80 each day. We were offered a fan to help. The mosquitos were bothersome if we opened our windows. It was a nice stay for a couple of nights allowing us to not travel in the main traffic inside Rome.

As the other reviews have emphasized, this hotel is not in the touristy center of Rome, but a little more towards the residential areas outside the City's inner loop. Far from being a liability, I think that's one of this hotel's strengths from the perspective of an international traveler. We bought the one week transit pass which gives you unlimited transit access and saved a ton on taxis. There is an express bus which is close to the hotel which will take you downtown, but it's slow. The Metro is much faster, but a bit more of a hike (though you get to see and visit all the little shops and restaurants on the way). Being outside of the city center, you can find much more reasonable prices for food at the nearby restaurants. Several of the nearby sit down places were excellent, with fresh high quality handmade pastas. Plenty of Gellato nearby, And there's a particular pizza by the pound shop near the metro station where a couple can eat a decent meal for about $8 total if you're feeling tapped out. The hotel was in good condition and the rooms were comfortable. We were there in June, when it gets quite warm in Rome and I think the A/Cs in the room could use a little maintenance. Breakfast was good. The property is very charming, and has a great rooftop balcony to sit and socialize in the cool summer evening. I probably slept better here then I would have in the noisy downtown area, and it was cheaper. Would definitely stay here again.

Hotel Is situated in nice neighbourhood away from busy centre. Great metro link, quick access to the city. Hotel rooms lovely and clean. Breakfast Buffet good value , coffee especially nice . Hotel staff welcoming , friendly and efficient

Facilities: Nice ; Value: Good value for money.; Service: Professional, Friendly; The staff were very helpful and knowledgable about how to get arond Rome on public transport. Great service!