Best Western Palace Inn Hotel

Nice place if you have your own car

Good overall good staff and clean rooms!

There was no hot water to take a shower. It was nice to have a hot water kettle in the room.

Thank you

Central location. Very friendly and helpful staff

Stayed one night. Had no issues with the language barrier

Modern hotel on the outskirts of town - car essential if you want to get around

The team at the hotel were all very helpful, especially to us as we don’t speak Italian! The restaurant that was recommended in the historic part of Ferrara was great and this was really helpful too.

I have used this facility many times. Staff is extremely gentle and attend to client's needs. Rooms are equipped with all it is need for a hotel of this category. Nice shower, good variety of TV channels but only in italian and good bed. Breakfast exceeded my expectation especially for a Best Western. A plus is the free parking and the vicinity to the Highway. City Center is just 5 minutes drive and there are plenty of parking (paying) around. The hotel also offers bikes service, I believe, so you can feel like a real Ferrara citizen, being the city full of bikers all around. I will be back again for sure, as always when I am in Ferrara.

I was supposed to stay for 2 weeks at this hotel. Unfortunately, the manager decided to start charging the rent of bikes, even though in states "free use of bikes" on HOTELS.COM. The front desk personnel was not helpful and even laugh when I explained that the reason I book this hotel is because of the free use of bikes. I immediately decided to cancel the rest of my stay and went to another hotel in Ferrara with free bikes.

This hotel offered a lot of things online that were not available due to COVID (food services). The listing should absolutely be updated. The reception closes from 11pm-7am, so good luck getting breakfast if you have to leave early. The beds were rock-hard, and there were no prices available for the items in the fridge (3Euro for a small bag of crisps). The amenities provided were squeeze bottles of soap in the shower and by the sink, towels and toilet paper. There was a water heater machine that I could not figure out how to add water to, so no self-made coffee, and a mini fridge. The internet was OK for completing my work, making phone calls, and streaming videos but I had to adjust to a lower quality. The gym was decent, but the treadmill did not work. When I checked-in, I told the receptionist that I would be leaving a day earlier than my previously booked (but not paid) reservation. When I checked-out, they had already charged me for the full reservation. They were "kind" enough not to charge me the tax. The hotel is close to an Aldi, a Lidl and a Steakhouse, which was the ONLY good thing about the location. The prices for laundry were ridiculous (one shirt cost 6 Euros) Don't stay here for more than one night.

all good

Confortable hotel with a good balance quality-price The free parking make a difference if you have a car. The Staff is professional and willing to help

Staff was amazing!!! The girls at the front desk were so helpful and great to deal with

Excellent ! Large , comfortable room. Great breakfast Buffett for 4€. Wonderful staff. One of the best hotel stays in past 2 years.

Very clean and well run. Everything is good including the staff and breakfast. It is right outside of the city close to the highway.

Bed hard as nails, scrum getting into the (separate) restaurant, check out takes too long

Girls on reception are a delight and the steakhouse next door also.. easy to find which is what I wanted

Initially, we were unsure of the hotel since there was a terrible smell in the reception area. However, that had disappeared by the following morning. The room was excellent - really clean and comfortable. The location is in a semi-industrial area but we felt safe at all times and walked to the centre of Ferrara in about 20 minutes. Breakfast was excellent and the hotel service extremely good, thanks!

The staff at this hotel are Always very welcoming, friendly and efficient. The local neighborhood is not really very nice but within 5 minutes drive or a 10 minute walk you are in fantastic Ferrara with all the culture, food, sightseeing etc you could want. there is a local super market and a steak restaurant very closeby