Hotel Genzianella

The owner is extremely nice and is knowledgeable

*

Staff nice, while property limited, no WIFI, limited vending products, no public transport, overall overprized for what's offered

Location was great.. walkable distance to the city center and most tourist spots you could think of, the staff are incredible accommodating and even let me in the room early like 2 hours before check in time... my only issue was the internet. I worked well in the hallways but would disconnect about half an hour after I’m in the hotel rooms. Also the elevator though it works well, it is quite small.. so if you’re a big party.. it may take you several trips to get everyone up. Other than that definitely worth it

Hotel was good , clean and everything is located like 1 mile away walking.

The property was under construction. The area was good and very close to city center and supermarket. It was difficult to find the place on google map.

Horrible not clean no available pillows limited towels. Noise until 20:30 in our door. Employee building a closet right by our door from 15:00 to 20:30 shower head broken. Bathroom’s door broken. TV not working. No available water or drink. Smells horrible. It was not clean at all. Electric and plumbing exposed. Elevator not working. You need to go up 3 floors by stairs with luggage. When elevator working only one person or two to use. Very dirt building. Reception was not nice or helpful. But a lot of sorry all the time but not effective. Others Guest complaints about not haven’t water for shower. Terrible place I will recommend to be out of there. Oh overthere was a construction around the area (not hotel fault but nevertheless nothing is done to minimize a bit of situation or advise you of anything, well if can call it a hotel very badly managed by amateurs, if expressed your disappointment the receptionist will yelling at you and expressing intimidating words toward you, also there no way to take our luggage near to hotel after you find a parking yourselves and dragging your luggage about 200-300 meters away because parking around is not permit only to local residents. And the construction make unbearable and dangerous to yourselves. Immediately find another hotel is my recommendation

Friendly staff, the elevator was 240 kilos max and showers were really bad. If it were a little cheaper, I’d have given it a 4.

Great water pressure and AC. Super convenient but also not loud or crowded. Friendly staff.

Very acceptable, would be nice to have a shelf in the shower for soap and shampoo

It is indeed an unusual property, a very old-fashioned, one-floor hotel on the third floor of a building which houses other businesses. For clients not accustomed to this type of family-run hotel, it can seem a bit unusual yet it common in many Italian cities.. The check-in is a man at a small desk, not a counter. There is then one corridor and the rooms. My room was very clean, quiet, very good air conditioning, great water pressure/shower, comfortable bed. The man at the desk, the proprietor was very nice and helpful. The building and facilities are old, to be clear. The location is at the edge of the historic center beyond Piazza San Marco, at Piazza Libertà, a well-car trafficked area. There are a few restaurants nearby. For clients wishing to stay in the more beautiful center, this hotel seems remote although is is only a 10-12 minute walk to Piazza Duomo on Via Cavour. It served my purposes of a 3-day stay for work. The wifi was typically weak but it functioned. The elevator is also old-fashioned, quite small, typical of old buildings in Italy In all, in spite of the slight strangeness of the place, it was a good stay with no problems. Thank you.

I like the friendly reception of the staff, made me feel like family.

Easy 20 minute walk from train station and downtown

The hotel is on the 3rd floor (a different hotel on the 2nd floor). You can either take the stairs of the tiniest lift I’ve ever seen in my life. If you’re travelling with suitcases or little kids with pushchair, you won’t fit in as you have to physically close the lift’s folding doors behind you. Bathroom I must say is a nightmare, the water was boiling (can’t change temperature) and the drain was blocked. I couldn’t tell anyone the following morning as there was no one at the reception. Location wise is good for backpackers, 10-15 minutes to Accademia Gallery on foot (on the same street).

It was a nice place in a good, decently central location. The wifi was not the best but other than that, a good stay!

Overall the hotel was okay however we were disappointed with two aspects of our stay. When we arrived we had to pay a 'city fee' of €10 (which I'm not even sure is real). It wasn't specificed on the website which is the annoying thing. The second disappointment was the breakfast, just don't take the breakfast option. We paid €20 for basically nothing and were told 'breakfast is finished' when we arrived in the alloted time. Just avoid the breakfast option...

We stayed in a double economy room for 3 nights. The room was clean but old furnished. Half of a courtain was falling down. The street was very noisy, especialy early in the morning. If you look for rest not the ideal hotel. Bathroom clean but small, and needed repairs. No hairdryer in the room, we had to ask for one. We run out of water two times. It was unconvinient after an entire day walking through Florence. Poor breakfast. 15 min walking to the Dome. The staff was nice and stored our bags after checkout untill late in the afternoon. Overall, I wouldn't stay here again.

My stay at the hotel was great. The hotel occupies one floor on a multistory building (and shares a breakfast room with the hotel a flight down) but for what you pay it's a great find. The location is great and is just a few blocks from the main tourists sites of the city without being in an overcrowded area. The owner of the hotel was friendly and helpful and I felt quite welcome at the hotel. My favorite part of the breakfast buffet downstairs was getting a cappuccino specially made by the server/clerk each morning. The main negatives about the hotel were that the shower was extremely tiny and that I couldn't get the air conditioning to cool off the room enough in July (95-100 degrees). Otherwise I would stay here in a minute!

The a/c was not working and the day was to hot!

We was very happy.