The Poet Hotel

We had a very pleasant stay at this hotel. The staff were incredibly friendly, welcoming, and always ready to help with anything we needed. They made us feel comfortable throughout our stay. The hotel itself was great, and we truly enjoyed our time here. If we are ever back in this area, we will definitely choose this hotel again. Highly recommended!

Everything was great. Location perfect. Couldn’t ask for more.

Great staff and great service and very good location.

Overall, an enjoyable experience

Beautiful hotel, friendly and helpful staff and well situated in the city.

Nice spot to stay

Upon our trip to Italy, my family and I were looking for hotels to stay together. When we went to book on the Expedia app, it showed there were rooms available for the entire family. I booked mine first and was able to get a room. My family was booking at the same time and it changed to no rooms available. I immediately contacted Expedia to cancel my room or see if there was another hotel to change to to accommodate all of us, they contacted the hotel and they would not refund us and there were no other rooms available for them. We ended up having to stay at a different hotel and I still had to pay for this hotel even though I did not stay there since I was not going to displace the rest of my family. They were not accommodating whatsoever even though I called within 30 seconds of booking, Expedia said they tried to contact the property and they declined to refund us. I feel like it was just a way to get money without wanting to put customer service first I would not recommend for that reason. this was a total inconvenience and they could’ve helped us and chose not to.

The staff were great help.

Parking is a huge problem, efen when you book it in advance. There is a long walk and then you have to enter code multiple times. It would be good if the valet takes your car and brings it back.

Hotel was conveniently a short walk from the train station, shopping and restaurants. A perfect base to visit Cinque Terre. We enjoyed our stay.

N/a

Good

Ok hotel in a good location. The welcome beverage was not offered

beautiful hotel at a great area. Very helpful staff. They go out of their way for your comfort.

Great position near station and shopping plus marina. Lovely staff. Nice and clean

Far better than the alledged 5 star hotel we had stayed in at Santa Margherita. Good breakfast with quality products e.g. fresh bread, Wilkins jams and freshly made cappucino not from a nachine plus lots more. Quiet air conditioning and room was cool when we arrived. Complementary water in the room. Rainfall shower. Good location just over 5 minutes walk from train station and about 15 minute walk to the ferry terminal for Cinque Terre. A block away from a very good restaurant.

I was surprised with this place. Not what I expected. I would give it a 3 star. Breakfast was not included. I would not go back. Sorry

Ubicazione

I loved the artsy feel to the hotel! We came back from an after-dinner walk, only to find the words to John Lennon's song Imagine, in neon across the front of hotel! So cute and quirky it made me smile. Also, the breakfast was a great combination of things, and admin staff was always pleasant. Very clean, and it was close enough to the train station that we could walk to the hotel upon arrival. Highly recommend!

So much about this hotel to dislike. 1. Our "King size" bed was just two beds stuck together. While this is common in hotels, they usually cover the join between the two beds enough so that it isn't obvious or uncomfortable. Sleeping anywhere near the middle of the "king" was awful due to the hard sides of the beds creating a hump. This also meant that all outlets and lighting controls were in the center of the bed and so completely useless. 2. The room had an electronic "no not disturb" feature as was common in many of our European hotels. However, it seemed to switch itself off without notice. So even after signaling to the staff that you didn't want the room disturbed, they couldn't tell. Apparently a known issue since there was a supplementary door hanger hiding on the "closet" but no other advice to let a guest know. 3. There were zero drawers for clothes storage. Apparently everybody else who visits this hotel likes living out of their luggage. We don't. 4. The "Moxy Hotel" vibe isn't what we paid top dollar for.