Hakone Hisui

Hotels
9.4
/10
Exceptional
61 reviews

What Guests Say About Their Stay

April

10.0
/ 10
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.

Verified traveler

10.0
/ 10
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.

Verified traveler

10.0
/ 10
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
In the Area
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837 Sengokuhara, Hakonemachi, Ashigarashimo, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0631

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Hakone Hisui is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Hisui

837 Sengokuhara, Hakonemachi, Ashigarashimo, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0631
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General


In Hakone (Sengokuhara)

Location


With a stay at Hakone Hisui in Hakone (Sengokuhara), you'll be a 5-minute drive from Ōwakudani and 9 minutes from Lake Ashi. This spa hotel is 4.1 mi (6.7 km) from Hakone Kowakien Yunessun and 7.8 mi (12.5 km) from Gotemba Premium Outlets.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Sengokuhara Onsen - 0.1 km / 0.1 mi
Lalique Museum Hakone - 0.6 km / 0.3 mi
Hakone Village Samurai Museum - 0.6 km / 0.4 mi
Sengokuhara Susuki Prairie - 1 km / 0.6 mi
Hakone Venetian Glass Museum - 1.5 km / 0.9 mi
Kintoki Shrine - 1.9 km / 1.2 mi
Pola Museum of Art - 2.3 km / 1.4 mi
Daihakone Country Club - 2.4 km / 1.5 mi
Fujiya Hotel Sengoku Golf Course - 2.6 km / 1.6 mi
Mount Ashigara - 3 km / 1.9 mi
Otome Toge - 3.2 km / 2 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 4.6 km / 2.9 mi
Hakone Visitor Center - 4.9 km / 3 mi
Ōwakudani - 3.6 km / 2.2 mi
Lake Ashi - 5.3 km / 3.3 mi

The preferred airport for Hakone Hisui is Narita Intl. Airport (NRT) - 180.9 km / 112.4 mi

Facilities


Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a sauna. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a vending machine.

Business Facilities


Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining


Satisfy your appetite for dinner at the hotel's restaurant, ICHIYUU, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 9:30 AM to 10:00 AM for a fee.

Rooms


Make yourself at home in one of the 8 air-conditioned rooms featuring free minibar items and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and complimentary bottled water.

All facilities in Hakone Hisui

Bar, Cafe and Lounge Hakone Hisui
Bar, Cafe and Lounge
Entertainment Facility Hakone Hisui
Entertainment Facility
Common Space Hakone Hisui
Common Space
Lobby Hakone Hisui
Lobby
Accommodation Services Hakone Hisui
Accommodation Services

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Shops
  • Garden
  • Sauna

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Parking
  • Terrace

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Food and Drinks

  • Breakfast

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Hakone Hisui

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 20:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 20:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Hisui
8
Another facilities in Hakone Hisui
Smoke-free area, Safety deposit box, Shops, Garden, Sauna

Frequently asked question in Hakone Hisui

What are available facilities at Hakone Hisui?
There are top facilites at Hakone Hisui such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Hisui?
The standard check-in time at Hakone Hisui is starting from 15:00 - 20:00 while the latest check-out time is at Before 11:00
Does Hakone Hisui provide breakfast?
Yes, Hakone Hisui provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hakone Hisui?
Hakone Hisui is a 4.0-star hotel.
How many rooms are available at Hakone Hisui?
Hakone Hisui has 8 rooms in total.
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More Reviews from Other Guests in Hakone Hisui

9.4
Exceptional
From 61 reviews
Cleanliness

9.6

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Hakone Hisui

Number of reviews per page
20
40
Top reviews
Victoria
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We had an amazing stay! Will definitely book again in the future.
April
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Love this hotel .
Nancy
icon-Family
Family
6.0
/10
Reviewed 366 week(s) ago

Hotels.com verified review

One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 374 week(s) ago

Hotels.com verified review

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Yee Wa
icon-Family
Family
10.0
/10
Reviewed 396 week(s) ago

Hotels.com verified review

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Family
10.0
/10
Reviewed 406 week(s) ago

Expedia Group verified review

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Read More
Veronica
icon-with Partner
with Partner
10.0
/10
Reviewed 420 week(s) ago

Hotels.com verified review

This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Read More
yong
10.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

nice hotel and resorts,large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.
Robert
10.0
/10
Reviewed 431 week(s) ago

Hotels.com verified review

Beautiful hotel with very nice hot springs
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Jonathan
icon-Family
Family
2.0
/10
Reviewed 459 week(s) ago

Hotels.com verified review

we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Julie
icon-Family
Family
10.0
/10
Reviewed 470 week(s) ago

Hotels.com verified review

Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Phoebe
icon-with Partner
with Partner
10.0
/10
Reviewed 476 week(s) ago

Hotels.com verified review

It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
Read More
NUtzz
icon-Family
Family
10.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
Read More
Marc
icon-Family
Family
10.0
/10
Reviewed 493 week(s) ago

Hotels.com verified review

Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hakone Hisui

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 61 reviews
Cleanliness

9.6

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Hisui

Number of reviews per page
20
40
Top reviews
Victoria
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We had an amazing stay! Will definitely book again in the future.
April
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Love this hotel .
Nancy
icon-Family
Family
6.0
/10
Reviewed 366 week(s) ago

Hotels.com verified review

One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 374 week(s) ago

Hotels.com verified review

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Yee Wa
icon-Family
Family
10.0
/10
Reviewed 396 week(s) ago

Hotels.com verified review

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Family
10.0
/10
Reviewed 406 week(s) ago

Expedia Group verified review

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Read More
Veronica
icon-with Partner
with Partner
10.0
/10
Reviewed 420 week(s) ago

Hotels.com verified review

This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Read More
yong
10.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

nice hotel and resorts,large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.
Robert
10.0
/10
Reviewed 431 week(s) ago

Hotels.com verified review

Beautiful hotel with very nice hot springs
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Jonathan
icon-Family
Family
2.0
/10
Reviewed 459 week(s) ago

Hotels.com verified review

we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Julie
icon-Family
Family
10.0
/10
Reviewed 470 week(s) ago

Hotels.com verified review

Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Phoebe
icon-with Partner
with Partner
10.0
/10
Reviewed 476 week(s) ago

Hotels.com verified review

It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
Read More
NUtzz
icon-Family
Family
10.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
Read More
Marc
icon-Family
Family
10.0
/10
Reviewed 493 week(s) ago

Hotels.com verified review

Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
Read More
Number of reviews per page
20
40