Hakuba Tokyu Hotel

Hotels
9.4
/10
Exceptional
100 reviews

What Guests Say About Their Stay

Guest

9.4
/ 10
The location was really good, near a small village with restaurants and the bus station. The food was the highlight of staying at the hotel with the best Japanese curry I've eaten.

Heidi

10.0
/ 10
Clean, very comfortable, good breakfast buffet, and hospitality of all staff

Dan

10.0
/ 10
This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.

Peter

10.0
/ 10
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
In the Area
See Map
4688 Hokujo, Kitaazumi-gun, Nagano, Kitaazumi, Chubu, Japan, 399-9301

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Hakuba Tokyu Hotel is located in area / city Hakuba-mura. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakuba Tokyu Hotel

4688 Hokujo, Kitaazumi-gun, Nagano, Kitaazumi, Chubu, Japan, 399-9301
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Discover More About Hakuba Tokyu Hotel

Discover the Charm of Hakuba Tokyu Hotel

Welcome to the Hakuba Tokyu Hotel, a premier destination nestled in the heart of Japan's stunning Chubu region. If you're seeking an unforgettable stay that blends comfort, convenience, and access to breathtaking natural beauty, look no further. Room rates at Hakuba Tokyu Hotel start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakuba Tokyu Hotel Location

Hakuba Tokyu Hotel is ideally situated in the picturesque Hakuba village, within Kitaazumi-gun, Nagano Prefecture. This prime location places you at the gateway to some of Japan's most renowned ski resorts and summer hiking trails. While there isn't a bustling city center directly adjacent, the hotel is conveniently located within the vibrant Hakuba Valley, a hub for outdoor enthusiasts. The nearest major transit point is Hakuba Station, approximately a 10-minute taxi or local bus ride away, offering access to regional train lines. The atmosphere surrounding Hakuba Tokyu Hotel is one of serene mountain beauty, offering a peaceful retreat while remaining close to the amenities and attractions of the Hakuba area. For those arriving by car, the hotel offers easy access to the Chubu-Jokoshin'etsu Expressway, making it a convenient stop for road trips through the Japanese Alps.

Hakuba Tokyu Hotel Facilities & Services

Facilities for guests at Hakuba Tokyu Hotel are designed to ensure a comfortable and enjoyable stay for every visitor.

  • On-site Restaurants:

    Savor a variety of culinary delights at the hotel's dining establishments, offering both Japanese and international cuisine. Operating hours are typically from 7:00 AM to 10:00 PM, with estimated prices per person ranging from PHP 1,500 to PHP 3,000.
  • Indoor Swimming Pool:

    Take a refreshing dip in the hotel's well-maintained indoor swimming pool, perfect for relaxation regardless of the season. Open daily from 9:00 AM to 8:00 PM. An entrance fee of PHP 500 may apply.
  • Fitness Center:

    Stay active during your vacation at the fully equipped fitness center, featuring modern exercise machines. Available from 6:00 AM to 10:00 PM.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at the hotel's spa. Services are available from 10:00 AM to 7:00 PM, with prices varying based on treatment, starting from PHP 2,000.
  • Children's Play Area:

    Younger guests can enjoy a dedicated play area, ensuring fun and entertainment for families. Open during daylight hours.
  • Free Wi-Fi:

    Stay connected throughout your stay with complimentary high-speed Wi-Fi access in all rooms and public areas.
  • Shuttle Service:

    Hakuba Tokyu Hotel offers a complimentary shuttle service to nearby ski lifts and the Hakuba train station during peak seasons. Please inquire at the front desk for the schedule.
  • Free Parking:

    Ample free parking space is available for guests arriving by car.

Hakuba Tokyu Hotel Room Types

A diverse range of room types of Hakuba Tokyu Hotel are available to cater to every traveler's needs and preferences.

  • Standard Twin Room:

    Offers comfortable accommodation for two guests, often with a view of the surrounding mountains or gardens. Non-smoking. Bathtub may be available in select rooms.
  • Deluxe Double Room:

    A more spacious option for couples, featuring a larger bed and enhanced amenities. Some rooms may offer city or garden views. Non-smoking. Bathtub is typically included.
  • Family Room:

    Designed to accommodate families or larger groups, these rooms often feature multiple beds or a combination of beds and sofa beds. Non-smoking. Bathtub available.
  • Junior Suite:

    A step up in luxury, offering a separate seating area and premium furnishings. These suites often boast expansive views. Non-smoking. Bathtub included.
  • Executive Suite:

    The pinnacle of comfort, providing ample space, separate living and sleeping areas, and top-tier amenities. Ideal for discerning travelers. Non-smoking. Bathtub included.

The hotel does not currently offer pet-friendly rooms. Please ensure all pets are left at home to maintain the pristine condition of the accommodations.

Hakuba Tokyu Hotel Dining & Restaurants

Embark on a culinary journey at Hakuba Tokyu Hotel, where exquisite dining experiences await.

  • The Alpine Grill:

    This signature restaurant offers a sophisticated dining experience with a focus on fresh, seasonal ingredients. Expect a blend of Western and Japanese fusion dishes. Estimated price per person: PHP 3,000 - PHP 5,000. Operating hours: 6:00 PM - 10:00 PM.
  • Sakura Japanese Restaurant:

    Immerse yourself in authentic Japanese cuisine, from delicate sushi and sashimi to hearty ramen and tempura. Estimated price per person: PHP 2,000 - PHP 4,000. Operating hours: 11:30 AM - 2:30 PM and 6:00 PM - 9:30 PM.
  • The Terrace Cafe:

    A casual and inviting space perfect for breakfast, light lunches, and afternoon tea. Offers a selection of pastries, sandwiches, and coffee. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 7:00 AM - 5:00 PM.
  • The Mountain Bar:

    Unwind with a crafted cocktail, fine wine, or local sake in a cozy and relaxed atmosphere. Offers light snacks and appetizers. Estimated price per person: PHP 1,000 - PHP 2,000. Operating hours: 5:00 PM - 11:00 PM.

Hakuba Tokyu Hotel Nearby Attractions and Activities

Explore the wonders of the Hakuba Valley and its surroundings, with numerous attractions and activities easily accessible from Hakuba Tokyu Hotel.

  • Happo-One Ski Resort:

    One of the most famous ski resorts in Japan, offering world-class slopes for all levels during winter and stunning alpine scenery for hiking in summer.
  • Hakuba Goryu Ski Resort:

    Known for its excellent snow quality and family-friendly atmosphere, it's a popular choice for both skiers and snowboarders.
  • Hakuba Museum of Art:

    Discover local and contemporary art in a serene setting, offering a cultural respite from outdoor adventures.
  • Tsugaike Nature Park:

    A beautiful alpine wetland accessible by ropeway, offering breathtaking views and walking trails through diverse flora.
  • Hakuba Valley Country Club:

    Enjoy a round of golf amidst the majestic backdrop of the Japanese Alps during the warmer months.

If you are looking for other activities around Hakuba Tokyu Hotel, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Hakuba Tokyu Hotel from the Airport

Reaching Hakuba Tokyu Hotel from the nearest major airports is straightforward, with several convenient options available.

  • Narita International Airport (NRT) or Haneda Airport (HND) to Tokyo Station:

    Take the Narita Express or Limousine Bus from NRT, or the Keikyu Line or Limousine Bus from HND to Tokyo Station. Estimated cost: PHP 2,000 - PHP 3,500. Travel time: 1-1.5 hours.
  • Shinkansen (Bullet Train) from Tokyo Station to Nagano Station:

    From Tokyo Station, board the Hokuriku Shinkansen bound for Nagano. Estimated cost: PHP 4,000 - PHP 5,000. Travel time: approximately 1.5-2 hours.
  • Bus from Nagano Station to Hakuba:

    Upon arrival at Nagano Station, take a direct bus to Hakuba. These buses are frequent and convenient. Estimated cost: PHP 1,000 - PHP 1,500. Travel time: approximately 1 hour.
  • Taxi from Hakuba Station to Hakuba Tokyu Hotel:

    Once you arrive in Hakuba, a short taxi ride will take you directly to the hotel. Estimated cost: PHP 500 - PHP 800. Travel time: approximately 10 minutes.
  • Hakuba Tokyu Hotel Airport Transfer Service:

    For ultimate convenience, Hakuba Tokyu Hotel can arrange private airport transfer services directly from major airports. This service offers door-to-door comfort. Please contact the hotel in advance for pricing and booking details. You can also explore airport transfer services on Traveloka for other options.

Summary of Why You Should Choose to Stay at Hakuba Tokyu Hotel

Choosing Hakuba Tokyu Hotel for your next getaway promises an exceptional experience, blending comfort, convenience, and access to the stunning natural beauty of the Japanese Alps.

  • Prime Location:

    Situated in the heart of the Hakuba Valley, offering easy access to world-class ski resorts, hiking trails, and breathtaking scenery.
  • Exceptional Facilities:

    From a relaxing spa and indoor pool to a well-equipped fitness center and dedicated children's play area, the hotel caters to all ages and interests.
  • Diverse Dining Options:

    Indulge in a variety of culinary experiences, from authentic Japanese cuisine to international flavors, at the hotel's on-site restaurants and bars.
  • Comfortable Accommodations:

    A wide selection of room types ensures that every guest finds the perfect space for their stay, with options for couples, families, and solo travelers.
  • Convenient Services:

    Enjoy complimentary Wi-Fi, free parking, and a helpful shuttle service to nearby attractions, making your stay hassle-free.

Discover the best Room availability at Hakuba Tokyu Hotel and start planning your dream vacation. For seamless Booking Hakuba Tokyu Hotel, trust Traveloka to provide you with the best deals and a user-friendly booking experience. Explore your options and Book budget hotels in Chubu or Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Hakuba Tokyu Hotel

Others Hakuba Tokyu Hotel
Others

General

  • Lockers
  • Smoking area
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist

Sports and Recreations

  • Ski storage
  • Outdoor tennis court
  • Fitness center
  • Tennis court

Things to Do

  • Shops
  • Garden
  • Spa

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Ski shuttle
  • Access to train station

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Business Facilities

  • Meeting rooms

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Hakuba Tokyu Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 3729 for adults and JPY 932 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 15

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakuba Tokyu Hotel
102
Number of floors in Hakuba Tokyu Hotel
5
Another facilities in Hakuba Tokyu Hotel
Lockers, Smoking area, Banquet, Parking, Terrace

Frequently asked question in Hakuba Tokyu Hotel

What are available facilities at Hakuba Tokyu Hotel?
There are top facilites at Hakuba Tokyu Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakuba Tokyu Hotel?
The standard check-in time at Hakuba Tokyu Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hakuba Tokyu Hotel provide breakfast?
Yes, Hakuba Tokyu Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hakuba Tokyu Hotel?
Hakuba Tokyu Hotel is a 4.0-star hotel.
How many floors does Hakuba Tokyu Hotel have?
Hakuba Tokyu Hotel has 5 floors.
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More Reviews from Other Guests in Hakuba Tokyu Hotel

Overall Ratings & Reviews Hakuba Tokyu Hotel

Traveloka (2)
Other sources (98)
9.4
Exceptional
From 98 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakuba Tokyu Hotel

Number of reviews per page
20
40
Top reviews
Lorne
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A little dated but great hotel
Ben
icon-with Children
with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.
Read More
Heidi
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Dan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Peter
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Grant
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Read More
CHEE WOON
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
amirudin
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Average
Raymond
10.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Read More
Jamie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Read More
Darrell
icon-with Partner
with Partner
8.0
/10
Reviewed 175 week(s) ago

Hotels.com verified review

The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Read More
bradley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Read More
Kenji
10.0
/10
Reviewed 234 week(s) ago

Expedia Group verified review

Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Craig_family
10.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Excellent facilities. Helpful staff. Makes Nagano even better.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 335 week(s) ago

Hotels.com verified review

Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Verified traveler
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

The service is excellent . The staff members are very helpful.
Walter
icon-
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Andrew
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

Fantastic stay, awesome hotel, very helpful staff and great location
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hakuba Tokyu Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakuba Tokyu Hotel

Traveloka (2)
Other sources (98)
9.4
Exceptional
From 98 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakuba Tokyu Hotel

Number of reviews per page
20
40
Top reviews
Lorne
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A little dated but great hotel
Ben
icon-with Children
with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.
Read More
Heidi
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Dan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Peter
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Grant
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Read More
CHEE WOON
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
amirudin
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Average
Raymond
10.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Read More
Jamie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Read More
Darrell
icon-with Partner
with Partner
8.0
/10
Reviewed 175 week(s) ago

Hotels.com verified review

The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Read More
bradley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Read More
Kenji
10.0
/10
Reviewed 234 week(s) ago

Expedia Group verified review

Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Craig_family
10.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Excellent facilities. Helpful staff. Makes Nagano even better.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 335 week(s) ago

Hotels.com verified review

Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Verified traveler
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

The service is excellent . The staff members are very helpful.
Walter
icon-
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Andrew
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

Fantastic stay, awesome hotel, very helpful staff and great location
Number of reviews per page
20
40