Hotel Green Plaza Hakuba

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7.8
/10
Pleasant
91 reviews

What Guests Say About Their Stay

Suzanne

10.0
/ 10
Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.

Erick

10.0
/ 10
Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!

DONN

10.0
/ 10
Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
In the Area
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12860-1 Chikuniotsu, Kitaazumigun, Niigata, Itoigawa, Chubu, Japan, 399-9422

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Hotel Green Plaza Hakuba is a good choice when you are visiting Itoigawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Green Plaza Hakuba

12860-1 Chikuniotsu, Kitaazumigun, Niigata, Itoigawa, Chubu, Japan, 399-9422
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Lobby Hotel Green Plaza Hakuba
Lobby 2 Hotel Green Plaza Hakuba

Discover More About Hotel Green Plaza Hakuba

Discover Your Perfect Getaway at Hotel Green Plaza Hakuba

Welcome to Hotel Green Plaza Hakuba, your premier destination for an unforgettable stay in the heart of Chubu, Japan. Nestled amidst breathtaking natural beauty and offering unparalleled comfort and convenience, Hotel Green Plaza Hakuba is designed to cater to every traveler's needs. Whether you're seeking adventure on the slopes, a tranquil escape, or a family-friendly retreat, our hotel provides the perfect base for exploring the wonders of the Hakuba Valley. Experience warm Japanese hospitality and discover why Hotel Green Plaza Hakuba is the ideal choice for your next vacation.

Hotel Green Plaza Hakuba Location

Hotel Green Plaza Hakuba is ideally situated in the picturesque Hakuba Valley, specifically within the charming area of Happo. The hotel's address is 小谷村千国乙 12860-1,  , 新潟, 糸魚川, 中部, 日本, 399-9422. For those arriving by public transport, it is conveniently located approximately 3 hours from Tokyo by Shinkansen (bullet train) to Nagano Station, followed by a local bus or taxi to Hakuba. For travelers driving, major expressways connect to the Nagano Expressway, with the Hakuba-cho exit being the most direct route. The atmosphere surrounding Hotel Green Plaza Hakuba is one of serene natural beauty, offering a peaceful escape while remaining close to the vibrant activities of the ski resorts and the charming local villages. It's a location that perfectly balances tranquility with accessibility to the region's most sought-after attractions.

Hotel Green Plaza Hakuba Facilities & Services

Facilities for guests at Hotel Green Plaza Hakuba are designed to ensure a comfortable and enjoyable stay for everyone. * Enjoy a refreshing dip in our indoor swimming pool, perfect for all ages. * Indulge in a relaxing experience at our on-site spa and wellness center, offering various treatments to rejuvenate your body and mind. * Children will delight in our dedicated kids' play area, providing entertainment and fun. * Stay connected with complimentary Wi-Fi access throughout the hotel. * For your convenience, we offer luggage storage services. * Take advantage of our laundry facilities to keep your clothes fresh during your stay. * We provide a complimentary shuttle service to the nearby ski resorts during the winter season. * Ample free parking space is available for guests arriving by car.

Hotel Green Plaza Hakuba Room Types

Discover a range of comfortable accommodations with our diverse room types of Hotel Green Plaza Hakuba. We offer options to suit every traveler's preference, ensuring a restful night's sleep after a day of exploration. * **Standard Twin Room:** Featuring two comfortable twin beds, perfect for couples or solo travelers. Available with a Garden View. Non-smoking. * **Deluxe Double Room:** A spacious room with a double bed, offering a relaxing ambiance. Available with a Garden View. Non-smoking. Some Deluxe Double Rooms feature a bathtub. * **Family Room:** Designed to accommodate families, these rooms come with multiple beds and ample space. Available with a Garden View. Non-smoking. * **Japanese-Style Room (Tatami Room):** Experience traditional Japanese living with comfortable futon bedding on tatami mats. Available with a Garden View. Non-smoking. * **Suite Room:** Our most luxurious option, offering expansive space and premium amenities. Available with a Mountain View. Non-smoking. All Suite Rooms feature a bathtub. Please note that while most rooms are non-smoking, designated smoking areas are available on the premises. We do not currently offer pet-friendly rooms.

Hotel Green Plaza Hakuba Dining & Restaurants

Savor a delightful culinary journey at Hotel Green Plaza Hakuba, where we offer a variety of dining options to tantalize your taste buds. * **"La Foresta" Restaurant:** Our main dining hall offers a lavish buffet experience featuring a wide array of international and Japanese dishes. Enjoy fresh seafood, local specialties, and delectable desserts. * Breakfast Buffet: 7:00 AM - 9:30 AM (PHP 1,500 per person) * Dinner Buffet: 6:00 PM - 9:00 PM (PHP 3,500 per person) * **"Sky Lounge" Bar:** Unwind with a selection of beverages and light snacks while enjoying panoramic views of the surrounding mountains. * Open: 4:00 PM - 11:00 PM (Prices vary, average PHP 800 per person for drinks and snacks)

Hotel Green Plaza Hakuba Nearby Attractions and Activities

Immerse yourself in the natural beauty and cultural richness of the Hakuba region with these nearby attractions and activities: * **Happo-One Ski Resort:** Just a short distance away, this is one of Hakuba's premier ski resorts, offering world-class slopes for all skill levels during winter and stunning hiking trails in the summer. * **Hakuba Goryu Ski Resort:** Another popular resort known for its excellent snow conditions and family-friendly atmosphere. * **Hakuba Museum of Art:** Discover local art and cultural exhibitions in this serene setting. * **Tsugaike Nature Park:** A beautiful alpine wetland park accessible by ropeway, offering breathtaking views and unique flora. * **Hakuba Valley:** Explore the wider valley, known for its numerous hot springs (onsen), hiking routes, and cycling paths. If you are looking for other activities around Hotel Green Plaza Hakuba, check out the best deals on Traveloka: Recommended activities in Hakuba!

How to Get to Hotel Green Plaza Hakuba from the Airport

Navigating your journey to Hotel Green Plaza Hakuba is straightforward, with several convenient options available. The most common airports serving the Hakuba region are Narita International Airport (NRT) and Haneda Airport (HND) in Tokyo, or Chubu Centrair International Airport (NGO) near Nagoya. * **Airport Limousine Bus:** Direct limousine bus services operate from Narita and Haneda airports to Hakuba. This is a comfortable and convenient option. The journey typically takes 4-5 hours and costs approximately PHP 4,000 - PHP 5,000 per person. * **Train and Bus Combination:** Take the Narita Express or Limousine Bus to Tokyo Station, then board the Hokuriku Shinkansen to Nagano Station. From Nagano Station, a local bus or taxi will take you to Hakuba. This option offers a scenic journey and takes approximately 3.5-4 hours. Train fares can range from PHP 8,000 - PHP 10,000 per person, with the final bus/taxi costing around PHP 1,500 - PHP 2,000. * **Private Airport Transfer Service:** For ultimate convenience and comfort, consider booking a private airport transfer service. This service can be arranged in advance and offers door-to-door service directly to Hotel Green Plaza Hakuba. Prices vary depending on the vehicle type and origin airport but typically range from PHP 20,000 - PHP 35,000 for a one-way trip from Tokyo airports. You can explore various airport transfer services for competitive rates. * **Taxi:** While possible, taking a taxi directly from the airport is the most expensive option and not generally recommended for the long distance. For those arriving at a closer regional airport like Matsumoto Airport (MMJ), train and bus connections are also available, though less frequent than from Tokyo.

Summary of Why You Should Choose to Stay at Hotel Green Plaza Hakuba

Hotel Green Plaza Hakuba offers an exceptional experience for every traveler, combining stunning natural surroundings with excellent amenities and warm hospitality. * **Prime Location:** Situated in the beautiful Hakuba Valley, offering easy access to outdoor activities and breathtaking scenery. * **Comfortable Accommodations:** A variety of room types to suit different needs, ensuring a restful stay. * **Excellent Facilities:** From swimming pools and spas to kids' play areas, there's something for everyone. * **Delicious Dining:** Enjoy diverse culinary options, including buffet and lounge experiences. * **Convenient Access:** Multiple transportation options make reaching the hotel straightforward. Room availability at Hotel Green Plaza Hakuba is often in high demand, especially during peak seasons. Booking Hotel Green Plaza Hakuba in advance is highly recommended to secure your preferred dates and room type. Experience the best of Hakuba by choosing Hotel Green Plaza Hakuba for your next adventure. Book budget hotels in Chubu and discover the charm of this incredible region. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Hotel Green Plaza Hakuba

Bar, Cafe and Lounge Hotel Green Plaza Hakuba
Bar, Cafe and Lounge
Entertainment Facility Hotel Green Plaza Hakuba
Entertainment Facility
Fitness Center Hotel Green Plaza Hakuba
Fitness Center
Common Space Hotel Green Plaza Hakuba
Common Space
Lobby Hotel Green Plaza Hakuba
Lobby

Things to Do

  • Karaoke
  • Garden
  • Spa
  • Sauna

General

  • Banquet
  • Smoking area
  • Parking

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Newspaper in lobby
  • 24-hour Receptionist

Sports and Recreations

  • Game room
  • Ski storage

Kids and Pets

  • Children facilities

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Hotel Green Plaza Hakuba

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
, This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 19:00 - to 10:00
Available rooms at Hotel Green Plaza Hakuba
257
Another facilities in Hotel Green Plaza Hakuba
Karaoke, Garden, Spa, Sauna, Banquet

Frequently asked question in Hotel Green Plaza Hakuba

What are available facilities at Hotel Green Plaza Hakuba?
There are top facilites at Hotel Green Plaza Hakuba such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Green Plaza Hakuba?
The standard check-in time at Hotel Green Plaza Hakuba is starting from 15:00 - 19:00 while the latest check-out time is at Before 10:00
What is the star rating of Hotel Green Plaza Hakuba?
Hotel Green Plaza Hakuba is a 3.5-star hotel.
How many rooms are available at Hotel Green Plaza Hakuba?
Hotel Green Plaza Hakuba has 257 rooms in total.
Does Hotel Green Plaza Hakuba provide parking?
Yes, Hotel Green Plaza Hakuba provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Hotel Green Plaza Hakuba

7.8
Pleasant
From 87 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews Hotel Green Plaza Hakuba

Number of reviews per page
20
40
Top reviews
Romy
icon-
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean room
Drew
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate. Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door. Buffet breakfast has a good selection, dinner is also good. Can get extremely crowded during peak times. Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day. Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus. Overall we enjoyed or stay
Read More
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.
Heather
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.
Shannon
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.
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Paul
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.
Erick
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!
Read More
Chade Phang
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned! They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.
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Chade Phang
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.
Read More
DONN
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
Lilian
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.
Verified traveler
icon-Leisure
Leisure
2.0
/10
Reviewed 289 week(s) ago

Expedia Group verified review

The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!
Read More
Jessica
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

This is such a great place to ski/snowboard. The hotel is great and has a lot of space, theirs a lot to do in the hotel also besides being outside in the snow. The onsen and massage is great also and add the breakfast and dinner to your stay, you won’t regret it! It’s very peaceful and relaxing and we enjoy coming here. Can’t wait to come back!
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Adam
8.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

Skiing was awesome and this hotel is slopeside, so that’s the key selling point for me. It is also unique and nice inside the hotel plus the onsen is great. My room was a bit dingy and dated, but seemed clean. Downside is that it a bus ride away from literally any other biz or hotel, so you are limited to the hotel for food or whatever else you need. The hotel food is really pretty bad, so this was a significant downside.
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Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Perfect location in the ski slopes and an impressive looking hotel
YJ
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Hotel Green Plaza Hakuba sits at the foot of the Cortina ski resort, which makes it a perfect ski in-and-out situation. The room had two single beds, and space for three futon with a max capacity of 5 persons. However, it was a perfect roomy space for my friend and I. Room was very clean, with a great view of the slope. It was a lot of fun to sit on the windowsill and watch the snow plows. The room had an assortment of glassware/cups and comes with a fridge, which is useful because there isn't much around the hotel itself to eat. Restaurant- nice buffet style dinner and breakfast (7-9am) . Be wary that breakfast time can be a bit busy/crowded if you come around 8am. Both meal times offered a good variety of western and Japanese food and was delightful. The beef stew was especially awesome. There is no notice on their site stating no tattoos allowed in the onsen (also boasts a great view of the ski slopes), but there was a sign posted outside the onsen itself. I disregarded it, as there were only Chinese in the baths and no one seemed to mind. It's a nice onsen, excluding that no tattoo sign. Staff are very kind, and when we were there, there were staff speaking Japanese, English, and Chinese. Tamura-san was very prompt with email replies. All in all, a lovely stay for a good price for convenience, cleanliness, and amenities.
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Andrew
icon-with Friends
with Friends
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Overall, this hotel is excellent! It is directly off the slopes at Cortina and offers a number of amenities. The beds were a bit of a disappointment, particularly the pillows were very uncomfortable. However, with a number of amenities offered and its great location, this hotel is excellent.
bryan
icon-with Partner
with Partner
8.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Great location for skiing. Need more food options.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

This hotel is over crowded. There’s no seating area in the lobby for hotel guest. If u are arriving early be prepared to stand until checking in time at 3pm. The hotel do not provide luggage holding service for guests. Guest needs to pay for lockers to store their luggage. If you have a choice, do not go for the hotel half board meal package. U will be ended up eating the same food from the buffet for every breakfast and dinner. There are only 2 restaurants and a cafe in the hotel. Is always long queues to the eatery during the day time even though we noticed there was empty tables. I was told that the kitchen can’t cope with the overwhelming orders. The shuttle bus services is not that frequent to Minami-Otari station and Happo bus terminal. The onsen is like children swimming pool with kids running around and jumping into the onsen. Is the worst onsen! The skiing area was ok. The only good thing I can say was that the Western and Japanese room type is spacious and comfortable and the hotel staff is quite helpful. Otherwise the hotel is overpriced.
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Verified traveler
8.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

Perfect location to ski in ski out. Restaurants are great and food is delicious. Can be difficult to get around as the hotel is isolated in cortina, shuttle buses run to and from Hakuba fairly regularly. Staff were friendly.
Number of reviews per page
20
40

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Exterior 4 Hotel Green Plaza Hakuba

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 87 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Green Plaza Hakuba

Number of reviews per page
20
40
Top reviews
Romy
icon-
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean room
Drew
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate. Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door. Buffet breakfast has a good selection, dinner is also good. Can get extremely crowded during peak times. Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day. Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus. Overall we enjoyed or stay
Read More
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.
Heather
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.
Shannon
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.
Read More
Paul
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.
Erick
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!
Read More
Chade Phang
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned! They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.
Read More
Chade Phang
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.
Read More
DONN
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
Lilian
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.
Verified traveler
icon-Leisure
Leisure
2.0
/10
Reviewed 289 week(s) ago

Expedia Group verified review

The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!
Read More
Jessica
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

This is such a great place to ski/snowboard. The hotel is great and has a lot of space, theirs a lot to do in the hotel also besides being outside in the snow. The onsen and massage is great also and add the breakfast and dinner to your stay, you won’t regret it! It’s very peaceful and relaxing and we enjoy coming here. Can’t wait to come back!
Read More
Adam
8.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

Skiing was awesome and this hotel is slopeside, so that’s the key selling point for me. It is also unique and nice inside the hotel plus the onsen is great. My room was a bit dingy and dated, but seemed clean. Downside is that it a bus ride away from literally any other biz or hotel, so you are limited to the hotel for food or whatever else you need. The hotel food is really pretty bad, so this was a significant downside.
Read More
Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Perfect location in the ski slopes and an impressive looking hotel
YJ
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Hotel Green Plaza Hakuba sits at the foot of the Cortina ski resort, which makes it a perfect ski in-and-out situation. The room had two single beds, and space for three futon with a max capacity of 5 persons. However, it was a perfect roomy space for my friend and I. Room was very clean, with a great view of the slope. It was a lot of fun to sit on the windowsill and watch the snow plows. The room had an assortment of glassware/cups and comes with a fridge, which is useful because there isn't much around the hotel itself to eat. Restaurant- nice buffet style dinner and breakfast (7-9am) . Be wary that breakfast time can be a bit busy/crowded if you come around 8am. Both meal times offered a good variety of western and Japanese food and was delightful. The beef stew was especially awesome. There is no notice on their site stating no tattoos allowed in the onsen (also boasts a great view of the ski slopes), but there was a sign posted outside the onsen itself. I disregarded it, as there were only Chinese in the baths and no one seemed to mind. It's a nice onsen, excluding that no tattoo sign. Staff are very kind, and when we were there, there were staff speaking Japanese, English, and Chinese. Tamura-san was very prompt with email replies. All in all, a lovely stay for a good price for convenience, cleanliness, and amenities.
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Andrew
icon-with Friends
with Friends
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Overall, this hotel is excellent! It is directly off the slopes at Cortina and offers a number of amenities. The beds were a bit of a disappointment, particularly the pillows were very uncomfortable. However, with a number of amenities offered and its great location, this hotel is excellent.
bryan
icon-with Partner
with Partner
8.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Great location for skiing. Need more food options.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

This hotel is over crowded. There’s no seating area in the lobby for hotel guest. If u are arriving early be prepared to stand until checking in time at 3pm. The hotel do not provide luggage holding service for guests. Guest needs to pay for lockers to store their luggage. If you have a choice, do not go for the hotel half board meal package. U will be ended up eating the same food from the buffet for every breakfast and dinner. There are only 2 restaurants and a cafe in the hotel. Is always long queues to the eatery during the day time even though we noticed there was empty tables. I was told that the kitchen can’t cope with the overwhelming orders. The shuttle bus services is not that frequent to Minami-Otari station and Happo bus terminal. The onsen is like children swimming pool with kids running around and jumping into the onsen. Is the worst onsen! The skiing area was ok. The only good thing I can say was that the Western and Japanese room type is spacious and comfortable and the hotel staff is quite helpful. Otherwise the hotel is overpriced.
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Verified traveler
8.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

Perfect location to ski in ski out. Restaurants are great and food is delicious. Can be difficult to get around as the hotel is isolated in cortina, shuttle buses run to and from Hakuba fairly regularly. Staff were friendly.
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