PEARL STAR HOTEL ATAMI

Wonderful experience!! Thank you!!

Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa

As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided. The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.

Our stay was incredible, we were hesitant to book due to the price but we can confidently say that we made the right decision. We booked our reservation for 3 nights and definitely wish we could’ve stayed longer! We were immediately greeted with friendly staff who offered us tea & sweet treats as we checked in. The onsen on the patio is a dream, definitely the highlight! The view of the ocean is amazing, and the rooms are spacious! We loved breakfast every morning, and we love that it was included! It had a great combination of western options as well as traditional Japanese. If you’re looking for a place to splurge, this is one that definitely deserves your money.

The room was fantastic, spacious with a balcony and a private onsen. The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition. The service was excellent and friendly

One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.

Best choice in Atami.

What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.

We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.

Beautiful hotel with exceptional staff

Beautifully designed upscale hotel in front of the beach with breakfast buffet and other amenities included

Room settings is excellent.

Perfect ocean view from Onsen and room. Sun rise was awesome.

Greeted by very rude manager

My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.

Front desk service severely lacking for a hotel like this. When we arrived, an employee in training asked if I had a reservation tonight and told me check in is at 3. Then she stared at me blankly and left me standing by the front desk. Afterwards a male employee came over and asked for passports for copy. After making copies, they took my luggage for keeping before checkin and then he proceeded to wave us off, as if shooing us away. I understand that there's a language barrier and I'm not expecting them to speak English to us, but there absolutely no need to wave us off like that. What a terrible first impression to leave on your guests. It may just be these two employees, because I see better service offered to other guests. At checkout, taxi service was not offered to us but to other guests. Hotel location is unbeatable and facilities are new. Hotel breakfast buffet is great, with fresh orange juice. Stay was overall relaxing, I hope they can improve their staff training

This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep Is undisturbed.

My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.

amazing hotel. the room with onsen is well worth it. free mini bar and access to lev 2 loungs for nibbles and drinks is a great social spot.

Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.