Smile Hotel Namba

Very good

Near the bus stop.

Friendly staff, very close to subway station and namba area for entertainment/food/shopping

The pictures and reviews did not properly represent the room we were staying in. The room was incredibly small as was the bathroom facilities which when we've paid quite a lot stay here, we expect a level of quality that unfortunately was just not there. The room that we were staying in was deemed as a Smoking Room, we are not smokers, and this made our stay worse. The room was so smelly, the smoke from previous guests was stuck to all the walls and furnishings which I can't imagine is pleasant even for smokers, maybe consider an outdoor smoking area instead? Staff were very friendly and tried to help where they could but I do feel like maybe there was a small language barrier issue.

Great location, amazing and helpful staff

Walkable from the JR station (15min or take a bus (5min Ride).This hotel is located by the subway station ~2 min walk distance. Everything was clean and convenient (laundry room in premises) but the AC did not work in the room. The hotel is older but it is priced accordingly. It was worth the stay to get around and visit tourists areas in Osaka. For a budget friendly stay it was great!

It was nice and cozy

This location takes quite some time to get to a bullet train using the JR pass. Small hard bed and cramped conditions especially the bathroom. Staff were wonderfu,l, friendly and very helpful.

Was a good room to stay in. Met all our needs.

Toilet in room is too small. The check out time is a bit too early which is 10am. Other than these all over is good

Late night check in was good. Stayed in Osaka because of train schedules back to my area.

I'm coming back. Definitely picking this one again.

We arrived there around 2 had to wait till exactly 3 to check-in. The bed was extremely small for two people so we were very uncomfortable the whole time. Everything seemed like it hadn't been cleaned properly and felt dingy. The bathroom was tiny and had a terrible smell the whole time we were there. The breakfast was bare bones and bad. The location wasn't even worth while since we had to take the subway to get to dotonburi everyday since there is nothing around the hotel. The costs add up every time so you're spending more money just to get around and find a decent breakfast. I would highly recommend staying somewhere else since the price is not worth cutting corners for comfort and cleanliness.

Toilet very small, compared with standard Japanese room. Quality of breakfast slightly below average, anyway undertandably the room rate is cheap.

I only booked this hotel because the other hotels within a reasonable budget had booked out due to the busy cherry blossom season. The room, bed and bathroom were tiny, even for Japan. Could barely turn around in the bathroom. My partner hit his head on the towel rack when getting off the toilet and I nearly knocked the sink off the wall while attempting to get in the shower (we're not big people ourselves). Although I think there are rooms that are bigger than ours, but we didn't have an option as it was almost fully booked. Breakfast included various Japanese food such as fish, rice, soup and tjen eggs and other meat, which was cold as it wasn't kept in a bain marie. Showers in shared bath are traditional Japanese and were lovely. Natural hot spa was also lovely. Women could use this from 1700-2100 and men from 2115 until 0100. Bathrooms had toothbrushes, shavers, a comb, cotton tips and a hair dryer, which was convenient. Very close to train stations, but JR stations were either a 15 minute walk in either direction. Approximately 20 minute walk to Dotonbori. Given that this hotel was called Smile Hotel Namba, it would've been nice to have actually been located IN Namba. I knew this when booking as I'd done my research, but for those who book without looking too much into it, be aware that it's not right in the middle of Namba and it will take you at least 15-20 minutes to walk to areas with good food, shopping and nightlife, such as Namba and Dotonbori.

The staff was great and service was very good. The hotel itself is a little old and could use a little sprucing up.

Staff at front talked bad to customers and could not communicate in English (stayed on 13-17 Sep 16). Suggested to get someone who could be more polite to customers. My expectation was actually not that high at this price but I'm quite serious about this service.

Good location close to subway

Small room but big comfy. We had a great time there. Thanks smile hotel

Upon arriving, found out that my luggage did not get here yet..so front desk Morimoto asked for my receipt and asked Japan postal for me. Found out my name was not on label but I got my luggage later that nite. Front desk speaks enough English for me..only wish their name on nametag was in English. Kohei always greeted me upon arriving. Breakfast was Japanese style so some Westerners may not like it, but I love This kind of food, was healthy and delicious. There was always coffee and hot tea! Room was quiet and comfortable but the maid came in twice on different days while I was in the shower. I know I put the sign out! I am glad that I had 2 pillows instead of one. Hotel was hard to find on a rainy day, and really no restaurant around except Royal Host plus a Coffee Shop but it closes early. Maybe some of you want to go to Dotombori Street. I come to Japan to see old friends and eat this healthy cuisine