Smile Hotel Tokyo Ayase Ekimae

There were no issues

Phenomenally convenient as its close to ayase station and 7/11

You get what you pay for

Superb location, simple but very comfortable. Nice staff, easy access

Nice stay, location was good, quite small room for two, especially with large suitcases. Desk and chair weren't made with taller individuals in mind.

I like that the hotel was exactly as advertised. Staff were friendly even with me coming and going all the time. It was in a nice area easy to get to from the airport and easy to get to the train station. Excellent shopping and food options. ATM very nice at 7-11. Second hand store up the street was excellent . 10/10 would stay again

The room was fine, although everything about it felt dated or otherwise cheap (from the sliding wood window covers to the washlet). I was able to plug my Switch into the TV and play it, so that's a plus. The staff ranged from "fine" to "lovely," although the latter where the minority here. There were a couple vending machines in the hotel, one of which was in the same room as the laundromat, which had 3 (or 4, I forget) washing machines and dryers. I had a view of the Ayase station, so it's pretty close; there was also a 7-11 very nearby (as in, it's near enough that you can see it down the street when you walk out the hotel's front door), and a handful of other convenience stores within a 3-5min walk of the hotel. As with other Smile Hotels, you have to turn in your key when you leave the hotel, and that makes me feel like I'm being babysat (or otherwise 'watched'), so I don't care for that. Also, on my 2nd night, I could hear a neighbor's TV pretty loud; at one point, I think that person kicked the wall. Not sure what that was all about. So that's the kind of clientele this hotel has, I guess: loud-TV wall-kickers. But hey, come here for a day when you need to do some laundry.

The hotel itself is a bit outdated but it’s still very clean and nice. We had a hard time with the ac but we were able to leave the window open for circulation. Rated as a 4 because of the surrounding area primarily. It’s super convenient to get around with the bus stops, train station, and a taxi service down the street. Dining options are pretty wide spread. Probably one of the best Yakiniku spots around the corner up some stairs. Perfect place to just explore. Highly recommend just for that factor.

The front desk staff are very considering. We can borrow umbrella, scale, trolley very easy.

Perfect for our stay: close to our friends and to transportation, and economical. Rooms are small and a bit worn, but clean. Front desk open 24 hrs which was convenient for us because we had late check in and early check out. Would recommend.

The staff is polite.The service is so good.Comfortable to stay.

Hotels with smoking rooms is rare now, and i love that this hotel can accommodate that. The room is clean, and really quiet, can hardly hear anything from outside. Though i feel the room is a bit dark, and maybe needs more lighting. The breakfast buffet is also good. The only thing I did not like was that the information here in Expedia about parking is not correct. I was told that parking needs to be reserved when I was onsite already. The day i went, parking was already fully reserved. But they were prepared and have a printout of nearby coin parkings around the area. A bit hassle because I had to carry heavy stuff and walk a bit.

The staff is so friendly.Very convient place and the management,facilities are good.We felt so much comfort staying there.

Room and amenities is good and clean but space is not good.im satisfied the price is good and thank you.

Spent my first night in Japan here. Basically a fairly typical Japanese business hotel so fairly small but this didn't bother me as it had everything I needed and I don't spend much time at the hotel anyway. The location is very good in terms of access to public transport as the train station is directly opposite the hotel, and there are plenty of food and shopping options within walking distance. The staff were very friendly and attentive, they spoke good English and would do everything to help you out. It does take some time to commute to areas of Tokyo that most tourists visit such as Shinjuku, but consider that a good way to see the daily commute of the citizens. Overall I enjoyed my time here and would maybe not stay here again, just because I know a bit more about the layout of Tokyo, but I definitely wouldn't avoid it.

The Smile Hotel was quite different to what we had expected in the images. We had specified a non-smoking, double room in our booking. Upon checking in, we had been given a smoking room on a smoking floor, the bathroom smelled like someone had urinated in the bathtub. We brought this to the attention of a staff member at reception, who then told us that there were no other rooms available except a single room on a non-smoking floor, or a double room on a smoking floor. We informed him of the details of our booking (including the fact that I am an asthmatic) and presented our itinerary which clearly stated double room on a non smoking floor. It took about 30 mins at reception to then be told that there was a slightly bigger room (not single, not double) on a non-smoking floor which we opted to take. We were then told that this would be raised with the hotel manager. On the first night after midnight we moved our luggage to the slightly bigger non-smoking floor room, and then on the second night we again relocated to the correct room - which was apparently "not for sale". Having to move our luggage twice to relocate rooms on two consecutive nights, from two rooms which we did not book to one we finally booked, with no reimbursement for the nights we lost was not a good experience.

Hotel was in a good location for your visit. the breakfast buffet on the other had was a good value but most Item were cold.

This Hotel was so Close to the train station and had so many food and entertainment near by. Staff was very welcoming and attentive. Would come back !

Location is great, near lots of convenience stores, grocery market, lots of restaurants and the train station. rooms are clean, beds are comfortable, staff is excellent. Walls a little thin, so if you have noisy neighbors, you’ll hear them.

I liked that this hotel was on the fringes of the city. It was a slower pace than the inner city and it was coviniently located to the metro, covinient stores, and restaurants.