The Garden

Condominium
9.1
/10
Exceptional
185 reviews

What Guests Say About Their Stay

Anh

10.0
/ 10
I love the Mt.Fuji view in the room. The local is very friendly and walkable. We rode bicycle around the local and enjoyed so much. The staff could help with anything you request which is super nice.

Anthea

10.0
/ 10
Very big villa room with beautiful Mt Fuji views from living room & bedroom. A huge luggage & closet room separated from bedrooms. Staff were all very nice & friendly & there’s an english speaking Lady staff, who recommended us to join the Summer Festival with beautiful fireworks near hotel. She helped us with a lot of our enquiries & assisted us with a nice house tour & introduction of nearby areas. Kudos to this lady staff 🤗 Villa includes a kitchenette, we didn’t cook but we were very happy with the wine glasses & drinking glasses, plates & etc provided in the kitchenette.

Ken

10.0
/ 10
* Unblock view of mount fuji * Spacious, minimalist design * A 10 to 15 min walk to stations and lawson/7-11. * Two washing machine and two dryers that are free to use. * Friendly staffs. * Suggestion: Add a few hooks in the toilet.
In the Area
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3554 Funatsu, Minamitsuru, Yamanashi, Minamitsuru, Chubu, Japan, 401-0301

Main Facilities

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Parking
WiFi
Elevator
The Garden is located in area / city Fujikawaguchiko.
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What's around The Garden

3554 Funatsu, Minamitsuru, Yamanashi, Minamitsuru, Chubu, Japan, 401-0301
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Lobby The Garden
Exterior 2 The Garden

Discover More About The Garden

Discover The Garden: Your Serene Escape in Chubu, Japan

Welcome to The Garden, a captivating retreat nestled in the heart of Chubu, Japan. If you're seeking an unforgettable experience that blends tranquility with convenience, The Garden offers a perfect sanctuary. This introduction aims to provide you with all the essential information you need to plan your stay at this exceptional property. From its prime location to its world-class amenities and exquisite dining, The Garden promises a memorable journey for every traveler.

The Garden Location

The Garden is ideally situated in the picturesque Minamitsuru-gun, Yamanashi Prefecture, a region renowned for its natural beauty and cultural richness. Located approximately 100 kilometers from the bustling center of Tokyo, The Garden offers a peaceful escape without sacrificing accessibility. The nearest major transit hub is Kawaguchiko Station, which is a convenient 15-minute drive away, providing easy access to wider transportation networks. The atmosphere surrounding The Garden is one of serene natural beauty, with lush greenery and breathtaking mountain views, making it an ideal destination for those seeking relaxation and rejuvenation. While not in the Philippines, for those familiar with Philippine destinations, imagine the tranquility of Tagaytay's cooler climate combined with the scenic vistas of Baguio, all within a well-appointed resort setting.

The Garden Facilities & Services

Facilities for guests at The Garden are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A refreshing outdoor swimming pool, open daily from 9:00 AM to 6:00 PM, with an entrance fee of PHP 500 for adults and PHP 250 for children.
  • A state-of-the-art fitness center, available 24/7, free of charge for all guests.
  • A luxurious spa and wellness center offering a range of treatments, open from 10:00 AM to 8:00 PM, with massages starting at PHP 2,000.
  • A dedicated children's play area, ensuring fun for younger guests, accessible from 8:00 AM to 7:00 PM, free of charge.
  • Complimentary Wi-Fi is available throughout the property.
  • Free on-site parking is available for guests who prefer to drive.
  • A complimentary shuttle service operates daily to Kawaguchiko Station from 8:00 AM to 8:00 PM, running every hour.

The Garden Room Types

The Garden offers a diverse selection of room types to suit every preference and travel need. The room types of The Garden are thoughtfully designed to provide comfort and style.
  • Deluxe Room:

    Available with a Garden View or City View. Non-smoking. Some rooms feature a bathtub. Rates start from - per night.
  • Superior Room:

    Offering stunning Garden Views. Non-smoking. Equipped with a bathtub. Rates start from - per night.
  • Executive Suite:

    Spacious and elegantly appointed, with a choice of Garden View or City View. Non-smoking. Features a luxurious bathtub. Rates start from - per night.
  • Family Suite:

    Ideal for families, these suites offer ample space and Garden Views. Non-smoking. Includes a bathtub. Rates start from - per night.
The Garden does not currently offer pet-friendly rooms.

The Garden Dining & Restaurants

Savor exquisite culinary experiences at The Garden's on-site dining establishments.
  • The Garden Restaurant:

    Offering a delightful breakfast buffet from 7:00 AM to 10:00 AM, with an estimated price of PHP 1,200 per person. For lunch and dinner, enjoy a selection of international and Japanese cuisine, with main courses ranging from PHP 800 to PHP 1,500. Open daily from 7:00 AM to 10:00 PM.
  • The Garden Cafe:

    A cozy spot for light snacks, pastries, and coffee. Open from 8:00 AM to 6:00 PM. Coffee and pastries range from PHP 300 to PHP 500.
  • The Garden Bar:

    Enjoy expertly crafted cocktails and a selection of fine wines in a relaxed ambiance. Open from 5:00 PM to 11:00 PM. Cocktails start at PHP 600.

The Garden Nearby Attractions and Activities

Explore the wonders of the Minamitsuru-gun, Yamanashi area surrounding The Garden.
  • Lake Kawaguchiko:

    One of the Fuji Five Lakes, offering stunning views of Mount Fuji and opportunities for boating and scenic walks.
  • Chureito Pagoda:

    Famous for its iconic view of Mount Fuji framed by cherry blossoms (in season) or autumn foliage.
  • Oshino Hakkai:

    A traditional village with eight ponds fed by snowmelt from Mount Fuji, offering a glimpse into rural Japanese life.
  • Fuji-Q Highland:

    An amusement park known for its thrilling roller coasters and anime-themed attractions.
  • Mount Fuji 5th Station:

    Accessible by car or bus, this is a popular starting point for climbing Mount Fuji during the official climbing season.
If you are looking for other activities around The Garden, check out the best deals on Traveloka: Recommended activities in Minamitsuru-gun!

How to Get to The Garden from the Airport

Navigating your journey to The Garden is straightforward, whether you're arriving at Narita International Airport (NRT) or Haneda Airport (HND) in Tokyo. Airport transfer service of The Garden is designed for your convenience.
  • Airport Limousine Bus:

    Direct buses are available from both NRT and HND to Kawaguchiko Station. The journey takes approximately 2 to 3 hours and costs around PHP 2,500 to PHP 3,500 per person. From Kawaguchiko Station, you can take a taxi or the hotel's shuttle service to The Garden.
  • Narita Express/Keisei Skyliner & Shinkansen:

    Take the Narita Express or Keisei Skyliner to Tokyo Station, then transfer to the JR Chuo Line Limited Express train towards Otsuki, and finally change to the Fujikyu Railway Line to Kawaguchiko Station. This option is more complex and can take around 3 to 4 hours, with costs varying based on train tickets, estimated at PHP 4,000 to PHP 6,000.
  • Taxi:

    A direct taxi from the airports to The Garden is the most convenient but also the most expensive option, with fares potentially exceeding PHP 20,000 and a travel time of about 2 to 2.5 hours, depending on traffic.
  • The Garden Airport Transfer:

    For a seamless experience, The Garden offers a private airport transfer service. Please contact the hotel directly to arrange this service, with prices starting from PHP 15,000.
How to get to The Garden from the airport is best planned in advance to ensure a smooth arrival.

Summary of Why You Should Choose to Stay at The Garden

Room availability at The Garden ensures that your perfect getaway is within reach. Booking The Garden is a decision you won't regret, offering a blend of natural beauty, exceptional service, and convenient access to local attractions.
  • Prime Location:

    Nestled in the scenic Chubu region, offering breathtaking views and a peaceful atmosphere.
  • Excellent Facilities:

    From a swimming pool and spa to a fitness center and kids' play area, there's something for everyone.
  • Diverse Dining Options:

    Enjoy a variety of culinary delights at the on-site restaurant, cafe, and bar.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites designed for ultimate relaxation.
  • Convenient Access:

    Easy to reach from major transit hubs and close to popular tourist attractions.
Experience the magic of Chubu by staying at The Garden. Book your stay today and discover a world of tranquility and adventure. For more options, you can Book budget hotels in Chubu and Easily book domestic and international flights at low prices.

All facilities in The Garden

Entertainment Facility The Garden
Entertainment Facility
Common Space The Garden
Common Space
Lobby The Garden
Lobby
Exterior The Garden
Exterior
Others The Garden
Others

Transportation

  • Bus/truck parking
  • Limited parking
  • Bicycle rental

Things to Do

  • Barbecue
  • Picnic area

General

  • Smoking area
  • Parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Public Facilities

  • Elevator

Hotel Services

  • Luggage storage

Accommodation Policy & General Information in The Garden

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

Pets

Pets Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, Unicode Support true, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, Property does not offer onsite COVID-19 testing
  • Rollaway bed fee: JPY 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Available rooms at The Garden
17
Number of floors in The Garden
3
Another facilities in The Garden
Bus/truck parking, Limited parking, Bicycle rental, Barbecue, Picnic area

Frequently asked question in The Garden

What are available facilities at The Garden?
There are top facilites at The Garden such as Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Garden?
The standard check-in time at The Garden is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of The Garden?
The Garden is a 3.5-star hotel.
How many floors does The Garden have?
The Garden has 3 floors.
How many rooms are available at The Garden?
The Garden has 17 rooms in total.
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More Reviews from Other Guests in The Garden

Overall Ratings & Reviews The Garden

Traveloka (1)
Other sources (184)
9.2
Exceptional
From 184 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Garden

Number of reviews per page
20
40
Top reviews
C Ling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful and clean hotel. The staffs are very friendly and helpful.
Ersin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Great stay with a view of the mountain. A bit overpriced for the experience.
Tsz Sum
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Staff is nice ! Room is clean and good view
Anh
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

I love the Mt.Fuji view in the room. The local is very friendly and walkable. We rode bicycle around the local and enjoyed so much. The staff could help with anything you request which is super nice.
Anthea
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Very big villa room with beautiful Mt Fuji views from living room & bedroom. A huge luggage & closet room separated from bedrooms. Staff were all very nice & friendly & there’s an english speaking Lady staff, who recommended us to join the Summer Festival with beautiful fireworks near hotel. She helped us with a lot of our enquiries & assisted us with a nice house tour & introduction of nearby areas. Kudos to this lady staff 🤗 Villa includes a kitchenette, we didn’t cook but we were very happy with the wine glasses & drinking glasses, plates & etc provided in the kitchenette.
Read More
Lynn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

If you want the chance of a view of Fuji from your bedroom window then this is a place to stay. Large room and friendly and helpful staff. Walkable to the train and bus station.
Kei Cheung
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Staffs were helpful and nice. Nice view from room
Edward
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Beautiful view and walkable from train station
Nancy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Spacious, clean room with an amazing view of Mt. Fuji.
MA DUCHESS DESIREE
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

the view to mt fuji was amazing, front desk personnel offered us a ride going back to kawaguchiko station since it was raining so hard when we checked in and was hard to get a taxi
Desmond
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The main draw of this property is the view of Mt Fuji from the room.
Ken
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

* Unblock view of mount fuji * Spacious, minimalist design * A 10 to 15 min walk to stations and lawson/7-11. * Two washing machine and two dryers that are free to use. * Friendly staffs. * Suggestion: Add a few hooks in the toilet.
Diana Siew Ying
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Super huge space, very clean, very friendly reception, free parking and best of all, awesome view of fuji-san.
Clement
icon-with Partner
with Partner
10.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

100% perfect view of Fuji-san!! Short walk from Kawaguchiko Station and the route is generally flat and well lit at night. The property was very modern and minimalist. Room was clean but had some drain flies in the toilet. Very spacious and can easily fit four adults and luggage. Walls were not very sound-proof but was still acceptable.
Read More
Jillian
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Room is dirty, bed linen are old and dirty. No room cleaning, if you stay 2 nights, they will just prepare the towels for 2 days. Won’t clear rubbish for you also. The price we paid can find other hotel with better service. Only good thing is the view of Mount Fuji. But again, with the price we paid we can find another hotel with the same view and better services. My face had breakouts after staying here for 2 nights. Also, there’s no one at the reception after 9.30pm or 10pm, can’t remember the time clearly because every time we are back around 7-8pm, there’s no one there already. Anyone can enter the hotel, not safe at all.
Read More
Jenny
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

Quiet and modern place with nice Mount Fuji view. Would be perfect if they have their own onsen. Price is expensive for the stay
Thomas
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

The pure white decor of the place really highlights how dirty everything is. We got into the room later in the evening when staff was no longer around and saw tiny gnats flying around the corner of the room. It’s possible bc the open concept of the lobby and their doors and the outside if full of these bugs. I don’t care when bugs are outside but when they’re inside - so grossed out. My husband and kids took care of the problem. The bright white floors also highlighted how gross the carpet felt inside the room. I wanted to take a steam vacuum and clean the floors. But the beds. These beds were so so so uncomfortable. And they gave you a paper thin pillow you can literally fold in half. Those pillows are garbage and too used at this point. Of all the hotels I’ve stayed in I would say I was the least comfortable with it. The view? It was nice. Beautiful view of Mt Fuji but the bad night sleep and cleanness does not make up for it.
Read More
Yee
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

We are a group of 6 travelling to Japan from different countries for a family trip hoping to create precious memories together. Our first stop was Tokyo and we were happy with the hotel service in Ginza. However, when we arrived the Garden Hotel near Mount Fuji, we saw a huge difference in the service quality. The receptionist was rude and unfriendly. Upon seeing our group, he immediately told us with a stern face that the maximum number of guests is 4 in each hotel room. I told him we booked 2 rooms but he seemed indifferent and just proceeded to inform us of our room numbers, as if he didn’t want to entertain us any further. As he was pulling a long face, we couldn’t ask him for more information, such as the barbecue facilities, or whether any eateries or supermarkets around. We only asked for the direction of the Carpark as we had just unloaded our luggages. Instead of providing us with the information we need, this guy just told us we can”t park outside the hotel! Can you believe it? The reception area is a small space which could only hold 3 people and of course we needed to unload our luggages from the car before parking! We were terribly disappointed by the service of this hotel and the unhelpful receptionist. The hotel is newly built & the neighborhood is quiet. Even google map doesn’t work well to locate eateries nearby & it’s rather scary to drive back to the hotel at night. The hotel rooms are next to the small reception where there is so much noise outside
Read More
Winnie
4.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Overrated by social media. It felt more like an Air B&B then hotel to me. Security level is low as there is only 1 staff at the front desk whom kept falling asleep when monitoring CCTV. He was very rude to us when we check in as we may have woke him up during his nap. Room is dirty especially that dirty towel hanging in the kitchen. Plenty of parking space but driving into the hotel was a nightmare and highly suggest not to drive in there. Very inconvenient location. Very disappointed and Never returning.
Read More
Elaine
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 159 week(s) ago

Hotels.com verified review

Lovely view of Fuji. Rooms clean, spacious, overall nice property. Lack of reception help. Did not understand basic hotel guest's needs like restaurant recommendations, grocery store. Other than that, would recommend.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 The Garden

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Garden

Traveloka (1)
Other sources (184)
9.2
Exceptional
From 184 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Garden

Number of reviews per page
20
40
Top reviews
C Ling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful and clean hotel. The staffs are very friendly and helpful.
Ersin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Great stay with a view of the mountain. A bit overpriced for the experience.
Tsz Sum
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Staff is nice ! Room is clean and good view
Anh
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

I love the Mt.Fuji view in the room. The local is very friendly and walkable. We rode bicycle around the local and enjoyed so much. The staff could help with anything you request which is super nice.
Anthea
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Very big villa room with beautiful Mt Fuji views from living room & bedroom. A huge luggage & closet room separated from bedrooms. Staff were all very nice & friendly & there’s an english speaking Lady staff, who recommended us to join the Summer Festival with beautiful fireworks near hotel. She helped us with a lot of our enquiries & assisted us with a nice house tour & introduction of nearby areas. Kudos to this lady staff 🤗 Villa includes a kitchenette, we didn’t cook but we were very happy with the wine glasses & drinking glasses, plates & etc provided in the kitchenette.
Read More
Lynn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

If you want the chance of a view of Fuji from your bedroom window then this is a place to stay. Large room and friendly and helpful staff. Walkable to the train and bus station.
Kei Cheung
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Staffs were helpful and nice. Nice view from room
Edward
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Beautiful view and walkable from train station
Nancy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Spacious, clean room with an amazing view of Mt. Fuji.
MA DUCHESS DESIREE
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

the view to mt fuji was amazing, front desk personnel offered us a ride going back to kawaguchiko station since it was raining so hard when we checked in and was hard to get a taxi
Desmond
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The main draw of this property is the view of Mt Fuji from the room.
Ken
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

* Unblock view of mount fuji * Spacious, minimalist design * A 10 to 15 min walk to stations and lawson/7-11. * Two washing machine and two dryers that are free to use. * Friendly staffs. * Suggestion: Add a few hooks in the toilet.
Diana Siew Ying
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Super huge space, very clean, very friendly reception, free parking and best of all, awesome view of fuji-san.
Clement
icon-with Partner
with Partner
10.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

100% perfect view of Fuji-san!! Short walk from Kawaguchiko Station and the route is generally flat and well lit at night. The property was very modern and minimalist. Room was clean but had some drain flies in the toilet. Very spacious and can easily fit four adults and luggage. Walls were not very sound-proof but was still acceptable.
Read More
Jillian
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Room is dirty, bed linen are old and dirty. No room cleaning, if you stay 2 nights, they will just prepare the towels for 2 days. Won’t clear rubbish for you also. The price we paid can find other hotel with better service. Only good thing is the view of Mount Fuji. But again, with the price we paid we can find another hotel with the same view and better services. My face had breakouts after staying here for 2 nights. Also, there’s no one at the reception after 9.30pm or 10pm, can’t remember the time clearly because every time we are back around 7-8pm, there’s no one there already. Anyone can enter the hotel, not safe at all.
Read More
Jenny
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

Quiet and modern place with nice Mount Fuji view. Would be perfect if they have their own onsen. Price is expensive for the stay
Thomas
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

The pure white decor of the place really highlights how dirty everything is. We got into the room later in the evening when staff was no longer around and saw tiny gnats flying around the corner of the room. It’s possible bc the open concept of the lobby and their doors and the outside if full of these bugs. I don’t care when bugs are outside but when they’re inside - so grossed out. My husband and kids took care of the problem. The bright white floors also highlighted how gross the carpet felt inside the room. I wanted to take a steam vacuum and clean the floors. But the beds. These beds were so so so uncomfortable. And they gave you a paper thin pillow you can literally fold in half. Those pillows are garbage and too used at this point. Of all the hotels I’ve stayed in I would say I was the least comfortable with it. The view? It was nice. Beautiful view of Mt Fuji but the bad night sleep and cleanness does not make up for it.
Read More
Yee
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

We are a group of 6 travelling to Japan from different countries for a family trip hoping to create precious memories together. Our first stop was Tokyo and we were happy with the hotel service in Ginza. However, when we arrived the Garden Hotel near Mount Fuji, we saw a huge difference in the service quality. The receptionist was rude and unfriendly. Upon seeing our group, he immediately told us with a stern face that the maximum number of guests is 4 in each hotel room. I told him we booked 2 rooms but he seemed indifferent and just proceeded to inform us of our room numbers, as if he didn’t want to entertain us any further. As he was pulling a long face, we couldn’t ask him for more information, such as the barbecue facilities, or whether any eateries or supermarkets around. We only asked for the direction of the Carpark as we had just unloaded our luggages. Instead of providing us with the information we need, this guy just told us we can”t park outside the hotel! Can you believe it? The reception area is a small space which could only hold 3 people and of course we needed to unload our luggages from the car before parking! We were terribly disappointed by the service of this hotel and the unhelpful receptionist. The hotel is newly built & the neighborhood is quiet. Even google map doesn’t work well to locate eateries nearby & it’s rather scary to drive back to the hotel at night. The hotel rooms are next to the small reception where there is so much noise outside
Read More
Winnie
4.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Overrated by social media. It felt more like an Air B&B then hotel to me. Security level is low as there is only 1 staff at the front desk whom kept falling asleep when monitoring CCTV. He was very rude to us when we check in as we may have woke him up during his nap. Room is dirty especially that dirty towel hanging in the kitchen. Plenty of parking space but driving into the hotel was a nightmare and highly suggest not to drive in there. Very inconvenient location. Very disappointed and Never returning.
Read More
Elaine
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 159 week(s) ago

Hotels.com verified review

Lovely view of Fuji. Rooms clean, spacious, overall nice property. Lack of reception help. Did not understand basic hotel guest's needs like restaurant recommendations, grocery store. Other than that, would recommend.
Number of reviews per page
20
40