The Ritz-Carlton, Tokyo

Hotels
9.5
/10
Exceptional
652 reviews

What Guests Say About Their Stay

Justin

10.0
/ 10
I have NEVER experienced service like this. Japanese service is incredible. An example: I didn’t have enough hangers in my closet for my clothes. I didn’t mention this to anyone. When I returned from shopping, there were 10 more hangers in the closet. Attention to detail and incredible service!

Jahnn'Quisha

10.0
/ 10
I loved the attention to detail and the view from the room. I will definitely be coming back

Sameer

10.0
/ 10
Room was fantastic. It was low occupancy, so we got upgraded to the 52nd floor. Could see Mt. Fuji at sunset in the distance
In the Area
See Map
Tokyo Midtown, 9-7-1 Akasaka, Minato-ku, Tokyo, Minato, Kanto, Japan, 107-6245

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Ritz-Carlton, Tokyo is a hotel is located at Akasaka. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Ritz-Carlton, Tokyo

Tokyo Midtown, 9-7-1 Akasaka, Minato-ku, Tokyo, Minato, Kanto, Japan, 107-6245
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Lobby The Ritz-Carlton, Tokyo
Lobby 2 The Ritz-Carlton, Tokyo

Discover More About The Ritz-Carlton, Tokyo

Discover Unparalleled Luxury at The Ritz-Carlton, Tokyo

Experience the epitome of sophisticated urban living at The Ritz-Carlton, Tokyo. Nestled in the heart of Japan's vibrant capital, this iconic hotel offers an unforgettable stay, blending world-class service with breathtaking city views. Whether you're planning a romantic getaway, a family vacation, or a business trip, The Ritz-Carlton, Tokyo promises an experience that transcends expectations. Room rates at The Ritz-Carlton, Tokyo start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Ritz-Carlton, Tokyo Location

The Ritz-Carlton, Tokyo is strategically situated in the prestigious Marunouchi district, a prime location in the heart of Tokyo. You'll find us at 赤坂 9-7-1 東京ミッドタウン, 東京, 港区, 関東, 日本, 千代田区, offering unparalleled access to the city's most sought-after destinations. Located just a short distance from Tokyo Station, a major transportation hub, reaching us from any part of the city or beyond is remarkably convenient. The atmosphere surrounding The Ritz-Carlton, Tokyo is one of refined elegance and urban dynamism, with the Imperial Palace East Garden and the upscale shopping and dining of Ginza within easy reach. This central location makes it an ideal base for exploring the rich culture and modern marvels of Tokyo.

The Ritz-Carlton, Tokyo Facilities & Services

Facilities for guests at The Ritz-Carlton, Tokyo are designed to cater to every need, ensuring a stay of utmost comfort and convenience.
  • Indulge in a rejuvenating experience at the luxurious spa, offering a range of treatments and therapies.
  • Take a refreshing dip in the indoor swimming pool, perfect for a morning swim or an evening unwind.
  • Maintain your fitness routine at the state-of-the-art fitness center, equipped with modern exercise machines.
  • Families will appreciate the dedicated services and amenities designed for younger guests, ensuring a delightful stay for all ages.
  • Enjoy the convenience of complimentary Wi-Fi throughout the hotel, keeping you connected at all times.
  • For business travelers, well-appointed meeting rooms and business facilities are available.
  • The hotel offers a complimentary shuttle service to key business and shopping districts, making city exploration effortless.
  • Ample free parking space is available for guests arriving by car.

The Ritz-Carlton, Tokyo Room Types

Discover a diverse range of accommodations with the various room types of The Ritz-Carlton, Tokyo, each meticulously designed to provide a sanctuary of comfort and style.
  • Deluxe Room:

    Available with stunning City Views, these non-smoking rooms offer a luxurious retreat. All Deluxe Rooms feature a bathtub for your relaxation.
  • Executive Room:

    Offering enhanced space and amenities, these rooms also provide captivating City Views and include a bathtub.
  • Club Room:

    Experience exclusive access to the Club Lounge with these premium rooms, featuring City Views and a bathtub.
  • Suites:

    Choose from a selection of exquisite suites, including the Carlton Suite and Presidential Suite, offering unparalleled luxury, expansive living areas, and breathtaking City Views. All suites are equipped with a bathtub.
The Ritz-Carlton, Tokyo is a pet-friendly hotel. For guests bringing their furry companions, please note that specific pet-friendly rooms are available. An additional cleaning fee of PHP 2,500 per stay will apply.

The Ritz-Carlton, Tokyo Dining & Restaurants

Savor an exceptional culinary journey at The Ritz-Carlton, Tokyo, where a variety of dining venues offer exquisite flavors and memorable experiences.
  • The Grill:

    Experience fine dining with a focus on contemporary European cuisine. Estimated price per person: PHP 5,000 - PHP 8,000. Operating hours: Lunch 12:00 PM - 2:30 PM, Dinner 6:00 PM - 10:00 PM.
  • Hanzomon:

    Indulge in authentic Japanese delicacies, including sushi and tempura. Estimated price per person: PHP 4,000 - PHP 7,000. Operating hours: Lunch 11:30 AM - 2:30 PM, Dinner 5:30 PM - 9:30 PM.
  • The Lobby Lounge:

    Enjoy light meals, afternoon tea, and evening cocktails in a sophisticated setting. Estimated price per person: PHP 2,000 - PHP 4,000. Operating hours: 10:00 AM - 11:00 PM.
  • The Bar:

    Unwind with expertly crafted cocktails and premium spirits in a chic ambiance. Estimated price per person: PHP 2,500 - PHP 4,500. Operating hours: 5:00 PM - 12:00 AM (weekdays), 5:00 PM - 1:00 AM (weekends).

The Ritz-Carlton, Tokyo Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of The Ritz-Carlton, Tokyo with these popular nearby attractions and activities:
  • Imperial Palace East Garden:

    A serene oasis offering a glimpse into Japan's imperial history and beautiful landscapes.
  • Ginza:

    Tokyo's premier shopping district, renowned for its luxury boutiques, department stores, and upscale dining.
  • Tokyo National Museum:

    Explore a vast collection of Japanese art and artifacts, showcasing the country's rich cultural heritage.
  • Ueno Park:

    A large public park home to several museums, a zoo, and beautiful cherry blossom spots in season.
  • Akihabara Electric Town:

    The vibrant hub for anime, manga, electronics, and gaming culture.
If you are looking for other activities around The Ritz-Carlton, Tokyo, check out the best deals on Traveloka: Recommended activities in Tokyo!

How to Get to The Ritz-Carlton, Tokyo from the Airport

Navigating your journey to The Ritz-Carlton, Tokyo is made simple with various transportation options available from Narita International Airport (NRT) and Haneda Airport (HND). The airport transfer service of The Ritz-Carlton, Tokyo ensures a seamless arrival.
  • Narita Express Train:

    A comfortable and efficient train service from Narita Airport to Tokyo Station. Estimated travel time: 60-90 minutes. Estimated cost: PHP 1,500 - PHP 2,000.
  • Limousine Bus:

    Direct bus services from both Narita and Haneda Airports to major hotels in Tokyo, including The Ritz-Carlton, Tokyo. Estimated travel time: 70-120 minutes. Estimated cost: PHP 1,200 - PHP 1,800.
  • Taxi:

    Metered taxis are readily available at both airports. This is a convenient option for direct travel to the hotel. Estimated travel time: 60-90 minutes. Estimated cost: PHP 6,000 - PHP 10,000, depending on traffic.
  • Private Airport Transfer:

    For ultimate convenience and comfort, pre-book a private airport transfer service. This service offers a personalized pick-up and drop-off experience. You can explore various airport transfer services for The Ritz-Carlton, Tokyo. Estimated cost: PHP 7,000 - PHP 12,000.

Summary of Why You Should Choose to Stay at The Ritz-Carlton, Tokyo

Choosing The Ritz-Carlton, Tokyo for your next stay guarantees an experience of unparalleled luxury, exceptional service, and breathtaking city views. The hotel's prime location in Marunouchi offers easy access to Tokyo's most iconic landmarks and business districts. With a range of world-class dining options, a rejuvenating spa, and meticulously designed rooms, every aspect of your stay is crafted for comfort and indulgence.
  • Prime Location:

    Situated in the heart of Tokyo, offering convenient access to major attractions and transportation hubs.
  • Luxurious Accommodations:

    Exquisite room types with stunning city views and premium amenities, including bathtubs in all rooms.
  • Exceptional Dining:

    A diverse selection of on-site restaurants serving international and Japanese cuisine.
  • World-Class Facilities:

    Including a spa, fitness center, and indoor swimming pool for ultimate relaxation and well-being.
  • Impeccable Service:

    Renowned for its attentive and personalized service, ensuring a memorable and comfortable stay.
Discover the best Room availability at The Ritz-Carlton, Tokyo and start Planning your unforgettable trip. Booking The Ritz-Carlton, Tokyo is a decision you won't regret. For the best rates and seamless booking experience, choose Traveloka. Book budget hotels in Kanto and Easily book domestic and international flights at low prices.

All facilities in The Ritz-Carlton, Tokyo

Bar, Cafe and Lounge The Ritz-Carlton, Tokyo
Bar, Cafe and Lounge
Swimming Pool The Ritz-Carlton, Tokyo
Swimming Pool
Entertainment Facility The Ritz-Carlton, Tokyo
Entertainment Facility
Fitness Center The Ritz-Carlton, Tokyo
Fitness Center
Functional Hall The Ritz-Carlton, Tokyo
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Indoor pool
  • Spa
  • Garden
  • Shops
  • Sauna
  • Steam room

General

  • Swimming pool
  • Smoking area
  • Banquet
  • Ballroom
  • Parking

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

Transportation

  • Limo or town car service
  • Bicycle rental
  • Valet parking

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

Accessibilty

  • Accessible parking
  • Accessible path of travel

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Ritz-Carlton, Tokyo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 05:30
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a deadbolt lock
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Azure 45 restaurant is closed on Tuesdays.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 05:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Ritz-Carlton, Tokyo
245
Number of floors in The Ritz-Carlton, Tokyo
12
Another facilities in The Ritz-Carlton, Tokyo
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in The Ritz-Carlton, Tokyo

What are available facilities at The Ritz-Carlton, Tokyo?
There are top facilites at The Ritz-Carlton, Tokyo such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Ritz-Carlton, Tokyo?
The standard check-in time at The Ritz-Carlton, Tokyo is starting from 15:00 - 05:30 while the latest check-out time is at Before 12:00
Does The Ritz-Carlton, Tokyo provide breakfast?
Yes, The Ritz-Carlton, Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Ritz-Carlton, Tokyo?
The Ritz-Carlton, Tokyo is a 5.0-star hotel.
How many floors does The Ritz-Carlton, Tokyo have?
The Ritz-Carlton, Tokyo has 12 floors.
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More Reviews from Other Guests in The Ritz-Carlton, Tokyo

9.6
Exceptional
From 648 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Tokyo

Number of reviews per page
20
40
Top reviews
Justin
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I have NEVER experienced service like this. Japanese service is incredible. An example: I didn’t have enough hangers in my closet for my clothes. I didn’t mention this to anyone. When I returned from shopping, there were 10 more hangers in the closet. Attention to detail and incredible service!
MARC-ANDRE
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Perfection
Jahnn'Quisha
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I loved the attention to detail and the view from the room. I will definitely be coming back
Bioseh
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great
Sameer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was fantastic. It was low occupancy, so we got upgraded to the 52nd floor. Could see Mt. Fuji at sunset in the distance
Selina
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Very conveniently located at Tokyo Midtown. The rooms are big and comfortable and services are excellent,
Etsehiwot
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

The hotel lobby is clean and modern . The staff members are very nice. The room and whole way carpet is old and musty. They need to get rid of carpet in hotel rooms . Thank you
Carlos
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

It was absolutely wonderful, the view, the service, the experience. Totally worth the money.
Ayman
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

What makes this place special is an incredible unwavering culture of service. If there is anything they can do to make their guest comfortable they will not hesitate to do it. Great place to spend a work or vacation stay.
lara
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

This is a beautiful property perfectly located in the heart of the city. Service was outstanding.
susan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Friend of the staff and willingness to go the extra mile to make you happy
Aaron Jacob
icon-Leisure
Leisure
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Great location, excellent staff, rooms are showing their age slightly but still a great value, would happily stay there again!
Caroline
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

It is a fantastic place to stay in central Tokyo and especially wonderful with all Christmas decorations and of course the service is impeccable.
Michael
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Excellent property. Great location, room. Breakfast buffet
Jin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Understanding it was a during the new year holiday/ extremely busy- still waited a LONG time for any service. Will not be returning to this ritz. Should have stuck with the Four seasons
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Overall a wonderful experience here, however I'd recommend upgrading their TVs as they do not offer any streaming ability so you can only watch local cable. Otherwise a great room, wonderful staff and great food/drinks. Would stay again for sure.
Dana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.
Read More
Cleo
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Ritz Tokyo/stayed for 9 nights August 2024. Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology. Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table. Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy) Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests Bistronomy Towers, service was excellent but food also average Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10. Ritz Singapore 10/10
Read More
Marika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay. Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special. Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient. For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay. We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed. Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.
Read More
yi
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Ritz-Carlton, Tokyo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 648 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Tokyo

Number of reviews per page
20
40
Top reviews
Justin
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I have NEVER experienced service like this. Japanese service is incredible. An example: I didn’t have enough hangers in my closet for my clothes. I didn’t mention this to anyone. When I returned from shopping, there were 10 more hangers in the closet. Attention to detail and incredible service!
MARC-ANDRE
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Perfection
Jahnn'Quisha
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I loved the attention to detail and the view from the room. I will definitely be coming back
Bioseh
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great
Sameer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was fantastic. It was low occupancy, so we got upgraded to the 52nd floor. Could see Mt. Fuji at sunset in the distance
Selina
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Very conveniently located at Tokyo Midtown. The rooms are big and comfortable and services are excellent,
Etsehiwot
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

The hotel lobby is clean and modern . The staff members are very nice. The room and whole way carpet is old and musty. They need to get rid of carpet in hotel rooms . Thank you
Carlos
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

It was absolutely wonderful, the view, the service, the experience. Totally worth the money.
Ayman
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

What makes this place special is an incredible unwavering culture of service. If there is anything they can do to make their guest comfortable they will not hesitate to do it. Great place to spend a work or vacation stay.
lara
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

This is a beautiful property perfectly located in the heart of the city. Service was outstanding.
susan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Friend of the staff and willingness to go the extra mile to make you happy
Aaron Jacob
icon-Leisure
Leisure
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Great location, excellent staff, rooms are showing their age slightly but still a great value, would happily stay there again!
Caroline
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

It is a fantastic place to stay in central Tokyo and especially wonderful with all Christmas decorations and of course the service is impeccable.
Michael
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Excellent property. Great location, room. Breakfast buffet
Jin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Understanding it was a during the new year holiday/ extremely busy- still waited a LONG time for any service. Will not be returning to this ritz. Should have stuck with the Four seasons
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Overall a wonderful experience here, however I'd recommend upgrading their TVs as they do not offer any streaming ability so you can only watch local cable. Otherwise a great room, wonderful staff and great food/drinks. Would stay again for sure.
Dana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.
Read More
Cleo
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Ritz Tokyo/stayed for 9 nights August 2024. Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology. Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table. Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy) Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests Bistronomy Towers, service was excellent but food also average Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10. Ritz Singapore 10/10
Read More
Marika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay. Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special. Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient. For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay. We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed. Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.
Read More
yi
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment.
Read More
Number of reviews per page
20
40