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Jumbaktas Hotel
Hotels
7.8
/10
Pleasant
38 reviews
What Guests Say About Their Stay
Christopher
10.0
/ 10
Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13.
Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
Akzhanay
10.0
/ 10
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
In the Area
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ul. Karasakal Erimbetov, 65, Astana Qalasy, Kazakhstan, 010000
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Available Room Types in Jumbaktas Hotel
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What's around Jumbaktas Hotel
ul. Karasakal Erimbetov, 65, Astana Qalasy, Kazakhstan, 010000
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General
In Astana (Yesil District)
Location
With a stay at Jumbaktas Hotel in Astana (Yesil District), you'll be within a 15-minute walk of KazMunayGaz and Transport & Communications Ministry. This hotel is 1 mi (1.5 km) from Kazakhstan Ministry of Foreign Affairs and 1.1 mi (1.7 km) from Bayterek Tower.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
KazMunayGaz - 0.9 km / 0.6 mi
Transport & Communications Ministry - 1 km / 0.6 mi
Khan Shatyr - 1.3 km / 0.8 mi
Korme Exhibition Complex - 1.3 km / 0.8 mi
Mega Astana Shopping Centre - 1.3 km / 0.8 mi
Kazakhstan Ministry of Foreign Affairs - 1.4 km / 0.9 mi
Monument to the Dead of the Totalitarian Regime - 1.5 km / 0.9 mi
Keruen - 1.6 km / 1 mi
Ailand Ferris Wheel - 1.7 km / 1 mi
Islamic Centre - 1.7 km / 1.1 mi
Bayterek Tower - 1.7 km / 1.1 mi
Ailand - 1.8 km / 1.1 mi
Singing Fountain - 2.1 km / 1.3 mi
House of Ministries - 2.2 km / 1.4 mi
Supreme Court of the Republic of Kazakhstan - 2.5 km / 1.5 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 15.8 km / 9.8 mi
Facilities
Relax and unwind with body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business Facilities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Astana? This hotel has 3014 square feet (280 square meters) of space consisting of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Dining
For lunch or dinner, stop by Jumbaktas, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
All facilities in Jumbaktas Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Express check-out
- 24-hour Receptionist
- Concierge
Transportation
- Area shuttle
- Airport transfer
- Storage
Things to Do
- Spa
- Steam room
- Fitness center
General
- Reception hall
- Smoking area
- Parking
Food and Drinks
- Buffet breakfast
- Breakfast
Public Facilities
- Safety deposit box
- Elevator
Business Facilities
- Business facilities
- Conference rooms
Connectivity
- Free WiFi
Shuttle Service
- Train station pickup
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Pool or Snooker
Accommodation Policy & General Information in Jumbaktas Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Check-in/Check-out Time
Check-in:
14:00 - 05:30
Check-out:
Before 12:00
- Airport shuttle fee: KZT 8000 per person (one-way)
- Rollaway bed fee: KZT 13000 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Not Allowed
Professional property host/manager
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 05:30 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Jumbaktas Hotel | 60 |
Number of floors in Jumbaktas Hotel | 9 |
Another facilities in Jumbaktas Hotel | Laundry service, Express check-in, Newspaper in lobby, Express check-out, 24-hour Receptionist |
Frequently asked question in Jumbaktas Hotel
What are available facilities at Jumbaktas Hotel?
There are top facilites at Jumbaktas Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Jumbaktas Hotel?
The standard check-in time at Jumbaktas Hotel is starting from 14:00 - 05:30 while the latest check-out time is at Before 12:00
Does Jumbaktas Hotel provide breakfast?
Yes, Jumbaktas Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Jumbaktas Hotel?
Jumbaktas Hotel is a 4.0-star hotel.
How many floors does Jumbaktas Hotel have?
Jumbaktas Hotel has 9 floors.
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More Reviews from Other Guests in Jumbaktas Hotel
Overall Ratings & Reviews Jumbaktas Hotel
Other sources (38)
7.8
Pleasant
From 38 reviews
Cleanliness
8.4
Room Comfort
8.8
Service and Facilites
8.4
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Traveler Reviews Jumbaktas Hotel
Number of reviews per page
20
40
Top reviews
david
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
We stayed ina business suit.
Hotel is well-located, just a short walk from the city center, and has a nice pool, although the spa can get crowded during busy hours.
Unfortunately the housekeeping was poor-our room was missing basic amenities and the top of the bed was stained. Despite notifying reception twice, the issues was only partially resolved. The staff offered a piece of cake as a compensation, but overall, the service did not meet the expectations.
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Christopher
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13.
Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
May
2.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed.
The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended.
On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
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peeter
8.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.
alain
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional.
then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
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Dinh Quang
Business
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
All good
Alyona
Leisure Family
2.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
We were extremely unhappy with our stay here.
1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins.
2. On the reception in the evening there was a random drunk person from the street. There are no any security there.
3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it.
That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
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Jacek
Leisure
6.0
/10
Reviewed 121 week(s) ago
Expedia Group verified review
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Alexander
Business
8.0
/10
Reviewed 126 week(s) ago
Hotels.com verified review
It is ok but poor room service.
Oleg
Business
6.0
/10
Reviewed 143 week(s) ago
Expedia Group verified review
The AC in the room was not working all of 4 days I stayed in this hotel.
The sauna, swimming pool and fitness center are very good
Katherine
Business
8.0
/10
Reviewed 150 week(s) ago
Hotels.com verified review
Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
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Megan
Leisure
4.0
/10
Reviewed 160 week(s) ago
Expedia Group verified review
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.
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Natalia
Leisure
10.0
/10
Reviewed 172 week(s) ago
Expedia Group verified review
Everything is good.
Oleg
Business
8.0
/10
Reviewed 192 week(s) ago
Expedia Group verified review
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great.
The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
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Akzhanay
Business
10.0
/10
Reviewed 248 week(s) ago
Hotels.com verified review
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
Daniel
8.0
/10
Reviewed 262 week(s) ago
Hotels.com verified review
Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
Verified traveler
Business
6.0
/10
Reviewed 266 week(s) ago
Expedia Group verified review
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
Verified traveler
Business
10.0
/10
Reviewed 342 week(s) ago
Expedia Group verified review
The gym is very good. Great restaurants nearby- Italian, Asian, German
KEHSIUNG
8.0
/10
Reviewed 360 week(s) ago
Hotels.com verified review
Very good staff service and location, breakfast can be improved
Verified traveler
8.0
/10
Reviewed 467 week(s) ago
Hotels.com verified review
Tower of a building at a corner of road junction. McDonalds near by.
Bathroom very poor size and design
Darkened hotel corridors - safety hazard
Number of reviews per page
20
40
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