How many rooms are available at The Veil?

The Veil has 47 rooms in total.

Does The Veil provide parking?

Yes, The Veil provides parking. Please confirm details directly with the hotel.

Does The Veil provide airport transfer?

Yes, The Veil provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Veil?

The Veil is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Veil

Name: The Veil
Address: Zhalayyri street 4, Astana, Kazakhstan, 10000, Zhalayyri street 4, Astana, 10000, Kazakhstan
Rating: 8.8

Hotels

8.8

/10

Very Good

36 reviews

What Guests Say About Their Stay

nikhil

10.0

/ 10

The Veil Hotel in Astana offers modern, elegant design and spacious, well-appointed rooms. The spa facilities are excellent—peaceful, clean, and professionally run. The restaurants serve high-quality food with great presentation and atmosphere. Staff are attentive and provide smooth service throughout the stay.

christina

10.0

/ 10

Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.

Verified traveler

10.0

/ 10

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.

In the Area

See Map

Zhalayyri street 4, Astana, Kazakhstan, 10000

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

The Veil is a hotel is located at Astana. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Veil

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What's around The Veil

Zhalayyri street 4, Astana, Kazakhstan, 10000

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Discover More About The Veil

General

In Astana (Almaty District)

Location

A stay at The Veil places you in the heart of Astana, within a 5-minute drive of House of Ministries and Supreme Court of the Republic of Kazakhstan. This luxury hotel is 1.6 mi (2.6 km) from Schoolchildren's Palace and 1.7 mi (2.7 km) from Singing Fountain.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

House of Ministries - 1.6 km / 1 mi
Supreme Court of the Republic of Kazakhstan - 1.7 km / 1.1 mi
Presidential Palace - 2 km / 1.3 mi
Otan Korgaushylar Monument - 2.2 km / 1.3 mi
Singing Fountain - 2.2 km / 1.3 mi
Parliament of Kazakhstan - 2.3 km / 1.4 mi
Schoolchildren's Palace - 2.3 km / 1.4 mi
Kazakhstan Ministry of Foreign Affairs - 2.5 km / 1.5 mi
Bayterek Tower - 2.5 km / 1.5 mi
President's Culture Centre - 2.5 km / 1.6 mi
Kazakhstan Central Concert Hall - 2.6 km / 1.6 mi
Palace of Peace and Reconciliation - 2.7 km / 1.7 mi
Embassy of the United States, Astana - 2.8 km / 1.7 mi
Keruen - 2.9 km / 1.8 mi
Korme Exhibition Complex - 3.2 km / 2 mi

The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 15.1 km / 9.4 mi

Facilities

Relax at the full-service spa, where you can enjoy massages. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Business Facilities

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Grab a bite to eat at Di wang, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.

Rooms

Make yourself at home in one of the 47 air-conditioned rooms featuring minibars and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and bathrobes.

All facilities in The Veil

Swimming Pool

Entertainment Facility

Lobby

Exterior

Others

Public Facilities

Parking
Safety deposit box
Coffee shop
Coffee/tea in lobby

Hotel Services

Luggage storage
Express check-out
24-hour Receptionist
Concierge

Things to Do

Romantic proposal packages
Spa
Steam room

Food and Drinks

Continental breakfast
Breakfast
Snack bar

Transportation

Secure parking
Airport transfer

General

Smoking area
Parking

Connectivity

Free WiFi

Accommodation Policy & General Information in The Veil

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Veil	47
Number of floors in The Veil	6
Another facilities in The Veil	Safety deposit box, Coffee shop, Coffee/tea in lobby, Luggage storage, Express check-out

Frequently asked question in The Veil

What are available facilities at The Veil?

There are top facilites at The Veil such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Veil?

The standard check-in time at The Veil is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Veil provide breakfast?

Yes, The Veil provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Veil?

The Veil is a 5.0-star hotel.

How many floors does The Veil have?

The Veil has 6 floors.

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More Reviews from Other Guests in The Veil

Overall Ratings & Reviews The Veil

Other sources (36)

8.8

Very Good

From 36 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.2

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Traveler Reviews The Veil

Number of reviews per page

Top reviews

nikhil

Leisure

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

christina

Leisure with Friends

10.0

/10

Reviewed 90 week(s) ago

Expedia Group verified review

Verified traveler

with Partner

10.0

/10

Reviewed 96 week(s) ago

Hotels.com verified review

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.

Khaled

Leisure with Friends

10.0

/10

Reviewed 104 week(s) ago

Expedia Group verified review

Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom

Nick

Business

10.0

/10

Reviewed 117 week(s) ago

Hotels.com verified review

The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.

Dusan

Leisure

10.0

/10

Reviewed 117 week(s) ago

Expedia Group verified review

A very unique hotel, with stunning views and closeness to the city centre!

Sean

Business and Leisure with Partner

6.0

/10

Reviewed 131 week(s) ago

Expedia Group verified review

While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.

Alexander

Business

8.0

/10

Reviewed 133 week(s) ago

Hotels.com verified review

It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.

Sergey

10.0

/10

Reviewed 145 week(s) ago

Expedia Group verified review

Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.

Verified traveler

Friends and Family Family

8.0

/10

Reviewed 147 week(s) ago

Hotels.com verified review

Great for Singles and couples

Kristina

Business and Leisure Family

10.0

/10

Reviewed 156 week(s) ago

Expedia Group verified review

Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need

Vladlen

Friends and Family Family

10.0

/10

Reviewed 167 week(s) ago

Hotels.com verified review

Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it

Assima

Business

10.0

/10

Reviewed 183 week(s) ago

Expedia Group verified review

Friendly and accommodating staff

David

Business

10.0

/10

Reviewed 183 week(s) ago

Expedia Group verified review

this hotel is outstanding

Alexander

Business

10.0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

alles perfekt, es fehlt nur ein Fitnesraum. Sauna hatte nicht richtig funktioniert, nur 70 C Temperatur. Sonst alles toll

Hyoung Jun

Business

10.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

This is one of the best hotel I ever stayed. Not that big but unique design and cozy room as well. I will stay next time again

Verified traveler

Business

10.0

/10

Reviewed 123 week(s) ago

Hotels.com verified review

Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.