Mara Leisure Camp

A beautiful property BUT with a very bad management... I was harassed by the hotel front desk manager for hotel payment since arrival- even though I provided proof of credit card payment and payment confirmation from hotel.com too. They ignored it and kept asking me to pay in full before my departure because hotel.com had not paid them yet. This payment issue ruined my stay and my entire trip! I had to spend lots of money on long distance/ rooming calls to try to resolve the issue. As a result, I was able to ONLY go on a morning game drive during my entire stay- going to game drives was the only reason I went to Kenya all the way from the USA and flew 33 hours from here to get there!!!! The issue was resolved basically on my last day when payment was confirmed. Then, after requesting some type of compensation they offered me a free ride to the airstrip in the hotel Jeep ($50 value) but asked me to pay for the entrance fee to drive thu the park which was $80. Then, on my departure date I was ready at the lobby by 12 noon - because their 10:00 am check out rules-. My airstrip transfer arrived at 2 pm and unfortunately IT BROKE in the middle of road and I had a small plane to catch at 3:00 pm. Attached is the photo. I almost missed my flight and consequently my flights to London and then to the USA! This trip was such a nightmare from arrival and the end. There is CERO courtesy to me as a guest having issues not related to me but to the management.

never visited worse place than this. starting from reception all the way down. hidden charges, impolite people, mosquitoes, electric city, guost like at nite, cant get any worse. especillay when you pay double the charges than othar places, and other camp I stayes was half price and 100% better.

The Leisure Camp is well worth a visit. The food was fine, rooms clean and nice, service very friendly (if not always quite accurate!), the barman makes a great 'Dawa' and Pimms and lemonade! The pool was a welcome treat after a dusty game drive. Be ready for the generator to go off at midnight. The only down sides? The Talek River isn't worth being on - little more than a muddy puddle - don't go there for that - and I hope you like a very good quality but super hard bed (unfortunately I don't). The markets in Talek are worth hanging around in on your way through to the park to get a taste of local life. Definitely worth a visit for a good value mid-range stay on the Mara. (But if you're going to sit around outside like I did until the wee hours then make sure you've got insect repellant on - lots of it - ouch!! On the upside you can buy a very good antihistamine at the chemist in town.)

Food and service were very good - a different menu every day with a wide variety of options available at the buffet. Waiting and other hotel staff were all extremely friendly and accommodating. Expert guiding with Dan... we found the animals the others struggled to find!

We had a wonderful experience at the Mara Leisure lounge. The staff was very friendly and the rooms were nice. I look forward to staying here again when I'm entertaining guest in Kenya