Lift, no lift from carpark. Have to drag and hand carry my big heavy luggage through those stairs. Well, if I'm smarter I would have dropped off my bag and go to d car park but I assumed d hotel should have lift from the carpark. It 's a deal breaker next time. Plus, when requested for second key crd they said unfortunately too overwhelm with lot of customers. How does tht hppd? Not enough cards to go around, can't accept it to be honest. No effort to help, don't bother either. Just one unsatisfied customer.