Sari Pacifica Resort & Spa Redang Island

The staff was so nice, friendly and alway smiling while talking to customer. The environment was good too, as they located near to other restaurant or stall which is very good. I am satisfied with my stay, will come again 😁

We paid a lot of money to stay two nights at this hotel so were hoping for it to be above average. The hotel is definitely about a 2 star and they get those stars from having a well situated pool and direct access to a beautiful sea and beach. Other than that everything else was appalling. The rooms were filthy and crawling with ants. We found empty milk cartons under our bed. When I asked for our room to be cleaned and sheets changed as they were stained nothing got done. The reception area and round the pool is also in massive need of an update. The breakfast was very average and again not clean. We were most shocked by the lack of social distancing and adherence to any covid policies. We will not be staying here again and cannot believe the price that was charged for two nights. Rip off!

Old tired hotel. Dire need of an upgrade. Bed was just too high for comfort. Limited food options.

People at the hotel were lovely and supportive but unfortunately the hotel is rundown, with lots of technical issues and a hotel waste dump just in front of your window (if you didn't book a beach villa). Unfortunate as this could be a great place after renovation.

it not worth paying this kind of money. the whole hotel need to upgrade. it look like worn on hotel. the worst part is the breakfast.it so horrible .the service so slow.lack of communication within staff.the quality of food severed is suck.the whole things suck.Internet service so slowly. no service in room,regarding staying there.

Loved the beach, but property was terrible. Overall lack of maintenance / update including dining area.

Very good location for snorkeling,diving, kayaking, very good weather was during our stay in mid of August, but most liked for us(me, my wife and my daughter 20y.o., was the Jungle Trip to the turtles beach, which we did almost every days (twice by 45 min with adventures)

I will come back again

Pros: Excellent location, spacious room, big and beautiful swimming pool, very helpful staffs Cons: no wifi or mobile network in the room, limited option for breakfast. Will definitely stay if I visit Redang island again.

Location was good The food was not delicious

The view was superb!

Satisfied..my room view beach..privacy and peaceful..but need improvement on their toilet please..my toilet very very poor..other than that is ok for me

We liked the location, the beach was ok. The hotel condition is really nit that good, compared to the price of the room, the wifi did not work well, the breakfast was under average. Things should be improved but thats what every guest was saying for the last reviews.

Aircon not working middle of the night I was sweating and the water heater not working, the toilet smells bad, the staff did not know how to guide to my ferry and bring me to the wrong jetty instead and made me rush to checkout my room earlier, I had terrible experience with them.

The only thing this "resort" has going for it, is the location. The island in general, and the central location of this property and it's beach is fantastic. The problems we encountered are too numerous to outline. This is a one-star "resort" pretending to be something it might have been a long time ago. The fact that over a three week tour across Thailand, Cambodia, and Malaysia this was the most expensive and the most (and only) run down, dirty, and incredibly disappointing place my family stayed at only makes it sting worse. Visit Redang! Stay away from Sari Pacifica!

It was one of the worst experiences I have ever had ! If I could I would I ask for my money back ! For me I’m annoyed that it was advertised as a 4 Star and it would have trouble getting 1 Star . The TV broke down 4 times, for a whole day we lost all satilte reception. I had no Hot water for 3 days , the length of my stay. Food was almost in eatable , their were wires just open to the weather everywhere, the water had a smell about it , the drains were blocked, the rooms were not clean ,the shower glass was dirty , the flooring was peeling up . Their was no management , the staff were running the place . When I checked in the staff were playing table tennis and laying on the seats with their IPhones . The whole day the staff were on their laptops surfing! Breakfast was passable , most of the customers would grab a packet of chips instead of having dinner there. You drink at the pool bar and the staff would be there talkative ng and relaxing, absolutely no professionalism ! Very disappointed. For me I was stuck , we had to get a ferry off the island , it cost me 500 MYR to get to the hotel plus the hotel . I’m really annoyed with you stated it was a 4 Star . If you would have said 2 Star I would not complain . I’m sorry but I will find it hard to trust your rating system after this . It’s an example of the hotel owners just getting rich without re investing in the property. I’ve worked with hotel people most of my life and this is really bad . I suggest you go an see

We booked 2 rooms for 4 nights. Good service, being met at airport and transport arranged to island. Friendly reception. We had two rooms at the back of the resort, which were both in serious need of upgrading. Rooms were clean, but furniture in poor condition. Unable to use drawers as they fell out when you opened them (both rooms) Also bathroom equipment had seen better days with several temporary repairs. Food selection average We decided to move to another hotel after two days

Mobile phone connection is very bad there. I don't really mind if the wifi was poor (it was as the only wifi was in the lobby and our room wasn't near) but I couldn't even get the normal networks Other than that, hotel was great

good idea to take early flight out of Subang and get into Kuala Terengganu then Merang jetty for Redang Island. adventurous boat trip into island and on-time pick-up by hotel. Easy check-in and room was ready by 10.30am. We were on the beach by 11am. Good hotel, simple , nice and clean. Friendly staff but hotel needs to stock-up on pool bar services. Great Saturday nite BBQ. Excellent dive centre staff and fantastic snorkeling trips.

Reception staffs were very friendly, helpful in one way or other to provide assistance and arrangement work to make my vacation relaxing and I and my wife really enjoy together with them for the pass 4 days. This hotel is a nice and quiet place for relexing and holiday. At night, there were soft and sendimental musics at the pool bar. Picking up at the Trengganu Air port, arrangement to take ferry to Redang Island: picking up at Redang Jetty: and tranfer to hotel were very smooth and professionally carry out.