Chalets Chamarel

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

We stayed there for our 10-year anniversary. Nice view. However, we paid an expensive nightly rate for a half board. The main restaurant is supposed to be opened until 10pm. We arrived at 8pm for our reservation. Not even 15min after our arrival, the staff clearly started to do everything possible to make us understand we ought to be leaving asap. Like cleaning the dishes, heavily racking chairs on the floor, setting up for breakfast 2h before closing time… they did everything except being hospitable so I had to say something but still they continued and opened wide the kitchen doors so we could hear all the dishes. Despite 2 attempts to ask them to give us a quiet time they still continued it was not even 9pm. We complained to the management but it definitely put a shadow on the whole experience. We were not excepting high end food but we were there to relax and enjoy a quiet, peaceful and it is not what we got. Rush clean fast 15min for us by knowing we paid a lot of money We did not feel it reached the mark

Beautiful views and good sized chalets. Isolated which made getting out and about difficult (taxis were expensive). Food was good but would have liked more local food (thankfully the chef cooked us some tasty local food after we spoke to them). Lots of bugs about, but you are in a forest so that is to be expected!

Beautiful view, stylish rooms, friendly staff, walking distance to sights in Chamarel. Would definitely recommend.

Fantastic views very quiet beautiful well keep gardens very nice chalets everything you need inside wonderful