Casa del Balam Merida

The staff was amazing. Hotel is situated in a very central location that makes it easy to get to anywhere in the center.

Beautiful space, great location, parking is secure! Staff was very helpful and the restaurant fantastic.

Great Hotel!

We loved staying at property in the beautiful & vibrant historic district of Merida. Service was excellent. The atmosphere was warm & charming. The room & public areas are comfortable with attractive decor. The location is superb for walking to explore, dining options nearby are abundant & delicious. casa de la made our stay in Merida all the more wonderful during Dia de Muertos! We had a wonderful time and look forward to coming back

All good!

Friendly staff. Great location

This hotel has very good amenities but a building in a so-so condition. It’s a character hotel that needs to be renovated. The wi-fi is terrible. The bed could have been better. However I could not have asked for a better location. The property should be updated to be fully restored or modernized.

Air conditioning was not cooling down enough Sink faucet cold water flow was poor Safety box was not working

Everything was amazing

Let me premise and say that I'm American and I liked this hotel, but my Yucatecan boyfriend did not appreciate it as his taste is more modern. I thought the place was great--I liked the older, historic look with the traditional openness. It rained every day so it was wet throughout but I didn't mind. Overall, the hotel and room were clean. Our room had a balcony overlooking the pool which I saw was cleaned every morning. We had a big room and big bathroom which were nice. Internet was spotty the first couple days on account for rain but we managed. It's located right downtown so lots of walkability to shops and restaurants. Staff was nice. Our only complaint was the parking was a bit of a nightmare. They partner with a lot nearby but the gate was often locked at night so my boyfriend had to make several trips to and from the lot to the hotel to get someone to open the gate. Parking came out to 25 pesos/day. Overall, I enjoyed it and I'm glad I chose it.

Room location was great, the elevators were a great experience, staff always refilled bathroom supplies, staff was friendly and courteous.

We stayed 5 days, on the last day, the A/C was not working properly,

Todo cerca, Centrivo Eventos Restaurant Catedral Parque central

Excellent customer service,the area is excellent for walking and shopping no doubt about it We will return next year!!

very friendly

The AC had gone out in y ge em t ire. Finding a replacement hotel took a long timetook a l look ng.time.

Beds were excellent, staff super friendly. Airconditioner could be improved, or perhaps installing fans could help.

Es un hotel antiguo, pero lo mantienen bien. Está limpio y localizado en el mero centro.

No complaints. Everything was good

There is a restaurant in the hotel. Staff is attentive and helpful. Old fashioned, in that you have keys to open the door. Drop off and pick up at front desk. ???