Casona Roma Norte

Hotel and Staff are amazing!

The hotel itself is good, the rooms have a very bad pluming smell. They know about it as they have odor devices around. When I checked in my room smell like it had just been sprayed with ambientalizer and the balcony doors were open. Despite this when I complaint they claim they were not aware about it. After, I heard another guest complained I request a room change as the smell was really bad, they told me they were sold out but would give me a dinner on the house. Even though I appreciate the gesture that does not compensate having to sleep and wake up with a room smelling so bad for the price per night we paid. No room change or night compensation, not aceptable for the severity of the smell.

Lovely friendly service and excellent breakfast

We absolutely loved our stay the staff on arrival was so amazing with drinks for us. We were early and they accommodated us to get us in our room early. The room was so nice and well organized. Our balcony view was amazing and relaxing.

This hotel was a very beautiful place. I was impressed by the high quality of the staff and customer support. I highly recommend the hotel. The complimentary dinner was really amazing as well.

Our stay at Casona was fantastic. The interior design is beautiful and so stylish from the artwork to the rooms, everything was chosen with care. I love design and enjoyed all of the little details. Make sure to visit the gorgeous coffee/matcha shop. The neighborhood and location are great and very walkable. What puts this place over the top though, is the staff. Communication was flawless and each person we interacted with was so warm and helpful. A huge shoutout to Ricardo and Chico for going above and beyond to help us wrap some art we purchased to make sure it traveled well. Brenda and Liv were also so sweet and helpful! CDMX has no shortage of beautiful hotels, but I would definitely stay here again.

Unfortunately the most awful hotel experience we've ever had. Save yourself the stress and avoid at all costs. Starting with the check-in, our room wasn't ready until 2.5 hours past the check-in time because of an unorganized cleaning schedule. Not a big deal, but for a "luxury" hotel, they should be on top of this stuff. Then we came home from dinner to the loudest music we've ever heard. There is no sound-proofing in these rooms (you can hear even a footstep in the hall) so the music was deafening in the room. We could barely hear ourselves speak, let alone sleep. We were told it was a private party... so not even a hotel restaurant or bar that we could enjoy ourselves. The following morning we wanted to leave the hotel because of how terrible the day before was. They convinced us to stay, assuring us that there would be no music that next night. This turned out to be a complete lie because there was in fact another private party. Same experience with blasting music until late in the night. Two awful sleeps, in this "luxury" "wellness" hotel, so finally we checked out early the next day and went to a different hotel. Just overall super disappointing.

We wanted a boutique hotel in the hip district of Roma Norte. When we got there, there was a private party going on with a blasting DJ. We were informed it would continue until 12 am which it did. Granted it was Saturday night, but there was no regard for the guests. Our room was shaking it was so loud. The room itself was clean and modern but tiny. For the price they are charging (this was the week between Christmas and New Years) you are clearly paying for the location. Our room was also very cold without any easy way to adjust the temperature control. Needless to say we didn’t get a wink of sleep that night. We woke up Sunday morning to what sounded like moving furniture. We decided to leave the hotel even though we had 4 more days booked. We found a luxury hotel chain (JW Marriott) in the Polanco neighborhood which was cheaper and had excellent service. Bottom line, unless you’re 25 years old with a ton of money to burn and don’t care about sleeping don’t do it. Doesn’t work for couples or families - what a disappointment!

Too expensive for its quality and lots of rooms they smell.

We picked this hotel on a whim and were blown away by our stay at Hotel la Casona. The hotel itself was brimming with style and charm, art and local texture, all the markers of a boutique hotel in a quiet but accessible neighborhood. The staff were warm, welcoming, and professional. We felt as if our every need was accounted for and enjoyed the small touches of luxury like turn down service w pastries each night. We could not have enjoyed our stay more and I could not feel more compelled (due to my positive experience) to write this review, especially as this was a new hotel. Everything was in a word, delightful.

The recently renovated rooms are really nice. The staff was very professional and accommodating. Since they just opened, they’re still working out a few things, working up to full menus and services, etc. My room’s windows all faced out to the main restaurant below, which meant live music until close to midnight and prep work started at 6 am. Definitely not a restful sleep, despite the very comfortable bed.

That property just opened a month prior to my visit. Beautiful property overall but disappointing on many levels: - The staff felt unprepared and not efficient at all. They tried to be welcoming but the result felt too stuffy and not sincere. - The "deluxe" room I paid for was very nice but had absolutely no view and the door did not close properly. - Their sushi place "Suchi" was a disgrace to the Japanese cuisine even though they said it was a fusion between Japan and Sinaloa. Out of the 3 items I ordered none of them were good and enjoyable. I told the GM the following day. He told me he would later taste the 3 items I ordered but I never heard back from him.

Excellent

Toalhas não foram trocadas durante a estadia - tive que tomar banho com a toalha molhada. Recepção terrível, funcionários ficam conversando entre si o dia todo ao invés de recepcionar o hóspede. Nos indicaram o quarto errado - e inclusive nos deram a chave do quarto errado e entramos no quarto de outras pessoas por conta disso. Segurança ruim.

No funcionaba el teléfono de la habitación, cada vez que necesitaba algo tenía que bajar, no había señal de teléfono (Telcel) dentro de la habitación y tampoco había wifi! El personal que trabajaba y atendía directamente tenía buena intención pero al final nunca se solucionó, planeábamos quedarnos una noche más y mejor cambiamos de hotel. El baño del restaurante huele a comida eso se siente raro

Excelente estancia, un hotel muy bonito , con habitación muy cómoda y los de Resevacion muy amables.

El edificio tiene un grado de restauración sobresaliente, me encantó. La decoración es exquisita y muy agradable, tienen detalles que hacen del hospedaje toda una experiencia. Mi único "pero" es algo súper simple y lo pudiera ignorar si no fuera porque resultó muy incómodo colgar la ropa. Los ganchos están hermosos, muy modernos de madera y piel... pero no son funcionales. A casi 2.0 m de altura, no se pueden quitar y colgar un simple pantalón resulto ser la experiencia más complicada que había tenido. Preferimos dejar la ropa en la maleta. Casona, por favor resuelvan este pequeño detalle y les juro que todo será 100% perfecto! Gracias por la excelente atención de todo el personal.

Bien

Magnífica estancia! El hotel es , el servicio y la atención extraordinaria, el cuarto y la cama cómodisimos!…Restaurantes fabulosos dentro del hotel y detalles divinos como mandar un pastel de cumpleaños, el servicio se concierge excelente… verdaderamente superó nuestras expectativas! Muchas gracias!