City Express by Marriott Saltillo Sur

Staff is very helpful and eager to resolve any kind of need from customers.

The plumbing in the hotel they need a treatment because they smell so bad and disgusting.

The breakfast was the highlight of every day, the neighborhood was a little bit rough, but this hotel was a far cry better than the Hampton that I stayed in last year for family vacation. It wouldn’t hurt anything for Marriott to bump up and remodeled the property but overall it was very well kept.

Good

Good

Reception and reception area was very good. Breakfast was good. We had issues with the rooms for a two might stay . First room when we entered smelled terrible and the phone wasnt working, we mentioned to receptionist and they said they would bring something for the smell - didnt happen. Next day we changed rooms that was much better except missing shower curtain and toilet not filling, both items were fixed . Apart from the odour in the first room judt minor issues but overall just csused minor irritation. Decent enough hotel but probably wouldnt choose to stay there again .

Clean room, excelent customer services.

It was good!

Nasty carpet. Smelling room. Poor shower water.

Servicio de primera

AC was noisy, breakfas is super as always on this xhain of hotels

There were ants in bed and in bathroom.

Buen hotel

The hotel was great the only thing I would change is the towels they are nasty and the room had some type of smell other than that it was great

2 of 3 rooms had trash on the floor from previous customers. 1 of the 3 had the toilet completely movable (not sealed to the floor) and would clog easily. We had to inform the front desk three times of the clogs before they even offered to send maintenance. We stayed there for 4 nights 5 days so that was extremely inconvenient and we obviously demanded a room change after the 3rd occurrence. We previously requested a room change but were turned down because of room availability. Overall we definitely were disappointed and would never return to this hotel nor the line itself.

It was a good experience

The only thing I did not like was the toilet. It did not flush as was instructed. So I had to fill up the trash bin in the shower and dump water in the toilet for it to go down. Towels were not the cleanest either.

No complaints

If anything, our only complaint was there was no fridge in the room and the ice machine was broken. The doorman offered to find us ice but the restaurant took care of us...great place to eat, btw. Beds were very hard for our liking but we survived.

Excellent stay