City Express by Marriott Xalapa

Creo que el hotel debe mejorar mucho en la atencion al cliente, desde que llegamos al hotel el dia 29 de mayo a hacer la check-in no nos explicaron nada, solo nos dieron las llaves de la habitatio sin explicar nada, preguntamos si era possible hacer el check-out a las 3 pm porque en la web de Expidia nos autorizo 2 horas mas y nos dijeron que Expidia le da informacion erronea a los clientes y estaba en contra de las politicas del hotel, a tanto insistir de pedir el check-out tardio dijeron que si pero solo seria por 1 hora mas, es decir la salida a las 2pm del 31 de mayo y todavia nos escriben de recepcion a la 1:15 pm para que abandonaramos el hotel o si queriamos reservar una noche mas, demonstrando la falta de communication del personal del hotel y sus superiors, deben ser mas cuidadosos con eso. No recomiendo el hotel, creo que no se ajusta el servicio del personal ni la calidad del hotel para el precio que ofrecen por noche

My stay was not at all what I expected, especially coming from a hotel with Marriott's backing. The rooms smelled musty, and every time they went to "clean" the room, the housekeeping staff turned off the air conditioning, which only made the musty smell stronger. There were never any towels in the room after cleaning. I had to wait more than eight hours for them to be washed and put back in the room. If I needed towels, I had to wait for them to be washed and dried. On the day of check-in (four days prior), I tried to make a change to my reservation, but because I was an Expedia customer, they wouldn't help me. The noise late at night was terrible, and no matter how much we asked them to do something about it, they never helped. It was impossible to sleep. Overall, my stay left much to be desired. I've never stayed in a hotel that didn't have towels available during the day or even extra blankets for guests. There is no telephone in the rooms and every time I needed something (towels for example) I had to go down to reception to ask for it.

Staff was really friendly

La comida estaba excelente

Excellent service and attention... good location and easy access. Comfy!

Breakfast is awful. I hated the plastic silverware

Customer Service excellent. The security guard very helpful.

N/A

Go

The bed was horrible. It had a horrible smell and was uncomfortable. There were dead bugs in the hall to the room.

Excellent location

The hotel was not what we expected

Great

Personal amable, un buena ubicación, seguro. El desayuno incluido rico y suficiente . El único detalle fue que no cuentan con aspiradora para limpiar los pisos que estaban un poco sucios. Y sería bueno que las ventanas de la habitación se pudieran abrir.

Good hotel for price. Quite and safe.

Good for the price. At the room some corners with mildew alerts for some corrective maintenance needed.

En general bien, sólo que el baño necesita un extractor. Se acumula mucho la humedad en el cuarto

Práctico, buena opción si vas de paso. No me gusto que el cuarto daba al lobby, mucho ruido durante la mañana. Todo lo demás muy bien.

the attitude of the cook when serving the food and answer the questions of the guests

nice room, good service