Downtown Treasure Place

Everything was very good

Felt very safe! Great environment and beautiful set up. The staff was extra friendly and went out of their way to help with any questions I had. Wish I would have stayed longer.

nothing like the pictures, area is bad itself

great

Service was great, place was nice and clean.

The hotel is basically a hostel , the best part was the place is ultra quiet but the only bad thing was no hot water, not much outside to walk around and see anything, but it was ok for the price

Staffs are friendly, spacious room.

The room was good and clean and the staff very friendly too.

mix between hostel and hotel. bathrooms upstairs, Showers downstairs. Quiet hours are respected during weekdays. (Didn’t stay on weekend)

Great accommodation for our family. Free breakfast was a great extra. No hot water.

Safe area. Clean facilities. Shared showers but clean. Staff was friendly and accommodating.

Nuestra estancia fue muy agradable , los departamentos estaban limpios todas las instalaciones . Muy seguro , un trato muy respetuoso

Always been my go to when i visit mexico ciyy! everything is close by too! Staff was super helpful and very nice!

Very good service, very friendly person who attended us, the room very clean and the facilities too

Clean/wonderful service

Definitely not what I expected. There’s a share in bathroom and shower area. The water was always cold and I could never get a decent shower. The people were nice enough. It was just different.

Rating: 3 out of 10 — and that’s generous. Only one staff member showed any attentiveness on day one. After that, the stay quickly deteriorated — we discovered bedbugs in the studio. When we requested cleaning and fresh bedding, we were told it would take 8 to 15 days. Seriously? We tried to relocate, but everything nearby was fully booked. This place urgently needs to revise its hygiene protocols. Bedding and towels were not changed throughout the week. An exterminator is absolutely necessary, and smoking in the garage should be prohibited — the fumes seep through window cracks into the living space. To make matters worse, the female staff were consistently rude and dismissive. Hospitality should never feel hostile. This experience was unacceptable, and I strongly recommend operational changes before anyone else is subjected to the same conditions.

My family and I recently stayed at your apartment. At first, everything appeared perfect the place was clean, well organized, and full of natural light. However, during our first night, my husband woke up in the middle of the night with multiple bite marks on his back and front, which were very itchy. After inspecting the bed, we discovered two bedbugs that we killed; both had visible blood, confirming an infestation. This was extremely upsetting and disruptive, especially after a long flight and with young children to care for. My husband had to move to the living room sofa, which was quite uncomfortable. I immediately checked the other two bedrooms where our children were sleeping and, thankfully, did not find any signs of bedbugs there. The next morning, before we left the apartment, I reported the incident to the staff member on duty. One of the staff members overheard my complain and stated “it’s always one room that has this issue” I was shocked and intended not to put too much mind to it. She informed me that she and her colleague would inspect the apartment and spray the affected area while arranging for an exterminator to properly treat the problem.

The staff was very kind, easy access, very good place to stay…

There were many people who would come in drunk all night! If you want a peaceful place to sleep , this is not it. Everything echos very badly. The male staff member was VERY nice. It says that “breakfast is included,” but it is NOT for vegetarians. One morning I asked if I could just have some bread or beans or cheese and she looked at me crazy and refused to serve me and my boyfriend anything other than one meat dish. She was very rude. However ONE day out of 7 , a nicer lady made us bread with a Tony bit of beans on it. I was disappointed in the breakfast and the fact that the water for the shower was cold for both my boyfriend and I, and there was throw up right at the door that we both stepped in. No shampoo, no paper towels in the bathroom, not much ability to sleep. A bit sketchy, overall.