Gran Hotel Xalapa

Hotels
7.4
/10
Pleasant
308 reviews

What Guests Say About Their Stay

Carlos

10.0
/ 10
Excelente atención, algunos detalles en la habitación por antigüedad pero nada grave…
See translation

Verified traveler

10.0
/ 10
Great location. For the price is an excellent place. New year party needs to improve quality of food and music

Verified traveler

10.0
/ 10
All good...good place...close to downtown and good places to eat...overall...all good..
In the Area
See Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, Estado de Veracruz-Llave, Mexico, 91000

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Gran Hotel Xalapa is located in area / city Xalapa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Gran Hotel Xalapa

Victoria No. 163 Esq. Bustamante, Centro, Xalapa, Estado de Veracruz-Llave, Mexico, 91000
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Discover More About Gran Hotel Xalapa

Location


Gran Hotel Xalapa is located in area / city Xalapa.

About Gran Hotel Xalapa

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Gran Hotel Xalapa exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Gran Hotel Xalapa.

All facilities in Gran Hotel Xalapa

Others Gran Hotel Xalapa
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Elevator

General

  • Parking
  • Banquet
  • Swimming pool
  • Terrace

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

Business Facilities

  • Meeting rooms
  • Conference rooms

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Gran Hotel Xalapa

Important Note
  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 13:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Gran Hotel Xalapa
200
Another facilities in Gran Hotel Xalapa
Others, Smoke-free area, Safety deposit box, Parking, Banquet

Frequently asked question in Gran Hotel Xalapa

What are available facilities at Gran Hotel Xalapa?
There are top facilites at Gran Hotel Xalapa such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Gran Hotel Xalapa?
The standard check-in time at Gran Hotel Xalapa is starting from From 15:00 while the latest check-out time is at Before 13:00
Does Gran Hotel Xalapa provide breakfast?
Yes, Gran Hotel Xalapa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Gran Hotel Xalapa?
Gran Hotel Xalapa is a 4.0-star hotel.
How many rooms are available at Gran Hotel Xalapa?
Gran Hotel Xalapa has 200 rooms in total.
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More Reviews from Other Guests in Gran Hotel Xalapa

7.4
Pleasant
From 308 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Gran Hotel Xalapa

Number of reviews per page
20
40
Top reviews
John
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Noise from renovations in the hotel was considerable.
Jerry C.
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Let me talk
Jonnathan Josue
icon-Business
Business
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan
Efren
icon-Business
Business
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

No
Efren
icon-Business
Business
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Nada
Carlos
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
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Maribel
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 223 week(s) ago

Expedia Group verified review

muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Alfonso
icon-Business
Business
6.0
/10
Reviewed 324 week(s) ago

Hotels.com verified review

Need a lot of improvement on the build and better front desk services
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Verified traveler
10.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

All good...good place...close to downtown and good places to eat...overall...all good..
Omar
6.0
/10
Reviewed 392 week(s) ago

Expedia Group verified review

Location is good, property is too old and matress was terrible, shower had some issues.
Daniele
8.0
/10
Reviewed 396 week(s) ago

Hotels.com verified review

classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Enrique
6.0
/10
Reviewed 416 week(s) ago

Expedia Group verified review

The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
GASTON
8.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Read More
Karina
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.
Read More
Deanna
8.0
/10
Reviewed 548 week(s) ago

Hotels.com verified review

I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant
Read More
Brenda
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Las habitaciones y em personal estuvo bien. Pero la habitación que me dieron, se escuchaba mucho ruido por la noche (por fiestas que habían) y por la mañana otros ruidos(no se si de limpieza, de una bomba o un motor), por lo que no pude dormir bien.
Eli
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La cama estaba muy pequeña de largo, los pies me quedaban colgando, mido 1.70. El baño tenia bañera pero no tenía el tapon solo la pura cadena y el seguro de la lllave no funcionaba
Eduardo
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

La habitación es comoda, pero con mobiliario viejo, no hay suficientes enchufes de luz (solo uno en toda la habitación), colchón duro, sábanas y almohadas percudidas. Te presentan plancha en lobby, pero no cuentan con burro de planchar.
Number of reviews per page
20
40

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Others 4 Gran Hotel Xalapa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 308 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Gran Hotel Xalapa

Number of reviews per page
20
40
Top reviews
John
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Noise from renovations in the hotel was considerable.
Jerry C.
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Let me talk
Jonnathan Josue
icon-Business
Business
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan
Efren
icon-Business
Business
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

No
Efren
icon-Business
Business
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Nada
Carlos
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Read More
Maribel
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 223 week(s) ago

Expedia Group verified review

muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Alfonso
icon-Business
Business
6.0
/10
Reviewed 324 week(s) ago

Hotels.com verified review

Need a lot of improvement on the build and better front desk services
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Verified traveler
10.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

All good...good place...close to downtown and good places to eat...overall...all good..
Omar
6.0
/10
Reviewed 392 week(s) ago

Expedia Group verified review

Location is good, property is too old and matress was terrible, shower had some issues.
Daniele
8.0
/10
Reviewed 396 week(s) ago

Hotels.com verified review

classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Enrique
6.0
/10
Reviewed 416 week(s) ago

Expedia Group verified review

The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
GASTON
8.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Read More
Karina
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.
Read More
Deanna
8.0
/10
Reviewed 548 week(s) ago

Hotels.com verified review

I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant
Read More
Brenda
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Las habitaciones y em personal estuvo bien. Pero la habitación que me dieron, se escuchaba mucho ruido por la noche (por fiestas que habían) y por la mañana otros ruidos(no se si de limpieza, de una bomba o un motor), por lo que no pude dormir bien.
Eli
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La cama estaba muy pequeña de largo, los pies me quedaban colgando, mido 1.70. El baño tenia bañera pero no tenía el tapon solo la pura cadena y el seguro de la lllave no funcionaba
Eduardo
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

La habitación es comoda, pero con mobiliario viejo, no hay suficientes enchufes de luz (solo uno en toda la habitación), colchón duro, sábanas y almohadas percudidas. Te presentan plancha en lobby, pero no cuentan con burro de planchar.
Number of reviews per page
20
40