What do past guests say about Heaven Hotel?

Heaven Hotel is well-known for its Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Heaven Hotel

Name: Heaven Hotel
Address: Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Av. Xcalacoco Manzana 022 Lote 55-1, Estado de Quintana Roo, 77710, Mexico
Rating: 9.4

Apartments

9.4

/10

Exceptional

115 reviews

What Guests Say About Their Stay

Badreddine

10.0

/ 10

This hotel is best for families 5 mnts drive to one of best beaches also grocery stores It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds . I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities . The best was the whasher/dryer on the apartment . I ll go back again next time

Alexandria

10.0

/ 10

Stayed for 7 nights, the staff were incredibly kind and helpful. Away from downtown but we had a car rented, so that was a bonus because it was very quiet. There is a public beach a 15-20 minute walk away, 7-11 next door, a lovely cafe in the same building, and just accross the street a couple restaurants we ate at when we didn't plan ahead with very affordable pizza. Will likely return because it suited our family's needs perfectly!

William

10.0

/ 10

The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!

In the Area

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Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Heaven Hotel is a apartment is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Heaven Hotel

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What's around Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Solidaridad, Estado de Quintana Roo, Mexico, 77710

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Discover More About Heaven Hotel

Location

Heaven Hotel is a apartment is located at Solidaridad.

About Heaven Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Heaven Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Heaven Hotel is a apartment with great comfort and excellent service according to most apartment's guests.

With all facilities offered, Heaven Hotel is the right place to stay.

All facilities in Heaven Hotel

Others

Public Facilities

Others
Smoke-free area
Safety deposit box
Elevator

Things to Do

Beach umbrella
Outdoor pool
Pool sun loungers

Hotel Services

24-hour Receptionist
Laundry service
Concierge

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

General

Terrace

Accommodation Policy & General Information in Heaven Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 12:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 12:00 - to 12:00
Available rooms at Heaven Hotel	20
Another facilities in Heaven Hotel	Others, Smoke-free area, Safety deposit box, Beach umbrella, Outdoor pool

Frequently asked question in Heaven Hotel

What are available facilities at Heaven Hotel?

There are top facilites at Heaven Hotel such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Heaven Hotel?

The standard check-in time at Heaven Hotel is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00

What is the star rating of Heaven Hotel?

Heaven Hotel is a 3.0-star hotel.

How many rooms are available at Heaven Hotel?

Heaven Hotel has 20 rooms in total.

Does Heaven Hotel provide parking?

Yes, Heaven Hotel provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Heaven Hotel

Overall Ratings & Reviews Heaven Hotel

Other sources (115)

9.4

Exceptional

From 115 reviews

Cleanliness

9.6

Room Comfort

9.6

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Traveler Reviews Heaven Hotel

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Top reviews

JOSE

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

I didn't have problems with parking

Badreddine

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Alexandria

Leisure with Children

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

William

Leisure Family

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!

Melanie

Leisure Family

8.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.

Jesus

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended

Jameel

Leisure Family

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Great staff!

Ana

Business Family

8.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.

Megan

Leisure with Children

8.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.

Sarah

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car

Jo-Ann

Business and Leisure with Friends

10.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.

OSVALDO

Leisure Family

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Excelentes condiciones, al igual que las atenciones y servicio. Recomendable

Reshawn

Leisure Family

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!

Nancy

10.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

Very clean and quiet

Rebeca Ester

Leisure with Children

10.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip.

Yann

Friends and Family Family

8.0

/10

Reviewed 63 week(s) ago

Hotels.com verified review

Good place safety and friendly

robert

Leisure with Partner

10.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me

Debra K

8.0

/10

Reviewed 64 week(s) ago

Expedia Group verified review

The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.

Campbell

Leisure with Partner

10.0

/10

Reviewed 65 week(s) ago

Expedia Group verified review

A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.

Ehteshamuddin

Leisure Family

10.0

/10

Reviewed 66 week(s) ago

Expedia Group verified review

Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.