Hilton San Luis Potosi

Muy bonitas amenidades, muy limpio, el desayuno y restaurante muy bueno.

I didn’t have breakfast but it was a pleasant stay

The staff was wonderful and very helpful. I highly recommend this hotel.

The room was beautiful and clean. Staff so friendly. I love that they opened a Starbucks in the hotel. The breakfast is so delicious. I love staying here. This was my second time I will be back.

The guy that help us his name is Ulises, was very nice and polite, he is best,, people like him is very important to have in the hotel

We have a early flight

Arquitectur

pet friendly, great staff and amenities

Great area, clean room, & great staff.

Very good place

Nice colonial look, very clean

Great property and location

Great property. Very comfortable spaces. Looks beautiful and amazing service.

The people were wonderful the time spent in the hotel was nice. However they did not provide hand towels or face towels. The service at the restaurant was so far the food was good however the staff was slow and made lots of mistakes. I think it needs a little bit more upkeep to look rustic but not be broken.

Staff was lovely

Beautiful fancy place but No wash rags in shower.

Very old school feel with lots of space and wonderful large courtyard-

Great. Would stay again

Hotel has great service, all the staff makes your stay enjoyable and go the extra mile to assist. A special shout out to Sra. Nico at the pool area.

Subject: Issue with Hotel Reservation and Room Allocation Dear travelocity I am writing to formally report an issue regarding our hotel reservation made yesterday. We booked a room through your platform, and upon arrival, we were given the exact room we had purchased. The reservation was made within the same unit provided by you as operators. However, this morning, the hotel reception informed us that we had actually booked a cheaper room and that we would have to vacate the room we were staying in. They insisted that we had chosen a different room, which was not the case. Later in the afternoon, my wife spoke with the receptionist, who mentioned that someone had previously reserved our room some time ago, and that was the reason we were being moved. However, the room they assigned to us does not match what we paid for. The hotel staff insists otherwise, as if we were unfamiliar with the hotel where we have stayed on multiple occasions. Additionally, if you check my travel history, you will see that I book more than 180 hotel nights per year. I am well aware of how to choose a room and recognize what I am paying for. It is unacceptable for the hotel reception to try to confuse us and shift the blame onto your platform by claiming that we chose the wrong room due to an inaccurate description on your website, which is simply not true. For these reasons, my experience with this hotel on this occasion has been extremely disappointing.