Hotel Barrancas del Cobre by Balderrama Hotel Collection

The area is so limited in food and hotels that this hotel does not make much effort to be welcoming and have great accommodations. Hotel: Facilities are not in great shape. The box spring had some tears and the bed frame was partially broken. Additionally, we were never able to figure out the right water temperature - it was burning hot either way. Wifi comes with extra charge Food: This hotel is part of the Hotel Mirador which is about 5min away. If you want food, they have to take you to that hotel. The food at the other hotel is not great. They do have good wine. And the town is so small we only had two restaurants as options to find food. The local restaurant had better food than the hotel. We asked for water at the front desk, at first they only wanted to give us one bottle of water. And when we asked for hot water for coffee, the same situation. We had to ask for water for two. You would think that since we were two guests, they would give us water for two.Common Sense! Staff: The front desk closes at 7pm, after that, staff is limited. The girl Yanet at the front desk was partially helpful. Her attitude and facial expression were not very welcoming. Tours: There is some false advertising and lack of clarity. The hotel sells a Raramuri experience that was nothing to do with the real experience. They sell you a guided hike with a Raramuri ceremony at the end. Local tours offer another experience where you cook & spend time with locals. More complete!

The staff are extremely helpful and friendly. The rooms however need an overhaul if the hotel continues to charge what they do. Everything is in need of repair or just broken. The breakfast included is located at another hotel which they failed to mention.

The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you.

Ridiculously overpriced for what it offers, I actually thought I had reserved the hotel across the street from this one. Running water was dark and dirty, we couldn’t even shower. The place is old and not maintained. The bathroom was stinky, sink was probably older than me, as well as the mattresses. You have to pay extra if you want to have access to wifi, and there’s no signal in that area. The only good thing about the “hotel” was Janet, the receptionist. We’re never going back.

Kind of a mixed bag with some pros but really big cons. Pros: the room was nice, the grounds are gorgeous and the staff is very pleasant. Cons: 1. It does not have a restaurant or bar. It has a refrigerator with water and some beers which you can’t purchase after 7 p.m. Their sister property—El Mirador—has the restaurant and a full bar. 2. The hotel doesn’t take cash. Which was really annoying and also led to a lot of foreign transaction fees on our credit card. We had a lot of pesos/cash on hand as we were traveling on the El Chepe, which doesn’t take cards. We were able to setup a tab so we could charge to the room, but we had to request it—it wasn’t automatic like it is at many hotels. And unfortunately this hotel and the one with the restaurant don’t communicate with each other. So we’d end up with a $50 peso charge for a cup of Jamaica even though the meal was included, which we needed to pay with a credit card. Again, lots of annoying micro-transactions and bank charges. 3. Our booking included meals but the strict schedule didn’t work for us. 4. The look of the room was nice. It had been remodeled, but there were issues. The front door would only open halfway and a poor tile job basically flooded the bathroom every time we showered. 5. The bedding consisted of a top sheet. That’s it. We found some blankets in the closet but they weren’t really enough. It was very, very cold at night. It’s unfortunate because the property itself and the staff are lovely.

I called Expedia wanting to update my reservation on the Expedia platform only to get disconnected 😡. I was having trouble updating my reservation on the app to include a double occupancy. the app did not have my reservation! We ended up having to pay more due this inefficiency. The worst part was calling Expedia customer service, only to get hug up on.

The hotel needs to be updated and WIFI provided to all rooms.

The hotel and staff are top notch. Some amenities where not available on site. I would note that the location is rural so cell service can be splotchy. Great place to unplug from the world around us

Is was clean

Nenes more cleaning

Careful with this hotel, they don’t have a coffee machine in the whole hotel, heaters don’t work, forniture is old with the excuse it’s rustic, there is no cell data and barely signal for calls, there’s no internet, they say that it’s not working for now but reviews from 2017 saying the same. There is bad attitude from the personnel there, cleaned up our room and they didn’t put more toilet paper, it’s so close to train station that you will hear it on your head so loud at midnight and 6 am. Parking lot is so tight and personnel sey, you can park wherever you want. There’s no food, coffee or bar there, with the excuse you go to their most expensive hotel near there, where they will charge you 20 dollars for a dinner, that the accountant of the hotel described that has meat, poultry and salads, having grilled chicken, ground meat, spaghetti and a salad with only tomatoes and lettuce... and they charge you for drinks on top. Stay there as a last resort. Avoid Balderrama Collection Hotels, they serve you cheap and charge you expensive.

Nice

Service Desk personnel lack basic communication skills, sense of service, attitude and helpfulness. Shuttle drivers are really helpful though. They allegedly offer food but you need to go to the neighboring hotel to get anything (20 min walk) and it’s only in service during really specific hours. I definitely didn’t feel welcomed here and will at all costs avoid any other hotels from the Balderrama group.

The staff were very kind with us, specially the "velador" guy.

No me gusto, tener que estar condicionadas a horarios para transporte al restaurant.

The room price was excellent and the place is very attractive. The staff member who met us at the train station was an especially nice touch. I also like the fact that it was an easy walk to Los Mogueyes restaurant where Benesa prepared home cooked meals for around 100 pesos. We ate there serveral times and found the chicken enchiladas the best. Ron Brown

No restaurant, no good information and expensive. They didn’t show me the diferentes option that a have

Warm rooms in the middle of the wilderness,excellent service for the price you get to be around nature on very nice place

The hotel itself is actually quite nice. The rooms are kind of different so depending on where you stay you might get a bigger bathroom or a flat screen tv. Oir pirchase included breakfast. At first there was some confusion on wether it was actually free but the receptionist was very kind and was able to confirm it was included. If you arrive via chepe they also pick you up and drop you off. The nearby town doesn't offer much. Don't bother staying more than a night.

Everything was great, I will come back again, very soon.