Hotel Emporio Acapulco

Hotels
8.6
/10
Very Good
1,762 reviews

What Guests Say About Their Stay

Erika

10.0
/ 10
Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.

Ana

10.0
/ 10
Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!

Marcelino

10.0
/ 10
Of course, the room was spotless at all times with everything we needed, and the staff were extremely friendly and courteous.
In the Area
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Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Emporio Acapulco is a good choice when you are visiting Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Emporio Acapulco

Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670
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Discover More About Hotel Emporio Acapulco

General


Near Diana Galleries Mall

Location


With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be within a 10-minute drive of Papagayo Beach and Playa El Morro. This beach hotel is 0.1 mi (0.2 km) from Condesa Beach and 0.5 mi (0.8 km) from Diana Galleries Mall.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Playa El Morro - 0.1 km / 0.1 mi
Condesa Beach - 0.2 km / 0.1 mi
Diana the Huntress - 0.2 km / 0.1 mi
Diana Galleries Mall - 0.2 km / 0.1 mi
Plaza Bahia - 0.5 km / 0.3 mi
Galerías Acapulco - 1 km / 0.6 mi
Parque Papagayo - 1.3 km / 0.8 mi
Papagayo Beach - 1.7 km / 1.1 mi
Icacos Beach - 1.8 km / 1.1 mi
Acapulco Golf Club - 1.9 km / 1.2 mi
El Veladero National Park - 2.1 km / 1.3 mi
Acapulco Convention Center - 2.6 km / 1.6 mi
Hornos Beach - 2.9 km / 1.8 mi
Casa de la Cultura - 3.1 km / 1.9 mi
Tamarind Beach - 3.3 km / 2.1 mi

The preferred airport for Hotel Emporio Acapulco is General Juan N. Alvarez Intl. Airport (ACA) - 19 km / 11.8 mi

Facilities


Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.

Dining


Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.

Rooms


Stay in one of 422 guestrooms featuring plasma televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in Hotel Emporio Acapulco

Bar, Cafe and Lounge Hotel Emporio Acapulco
Bar, Cafe and Lounge
Swimming Pool Hotel Emporio Acapulco
Swimming Pool
Entertainment Facility Hotel Emporio Acapulco
Entertainment Facility
Fitness Center Hotel Emporio Acapulco
Fitness Center
Functional Hall Hotel Emporio Acapulco
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Outdoor pool
  • Private beach
  • Garden
  • Spa
  • Beach cabanas

General

  • Banquet
  • Infinity pool
  • Parking
  • Terrace

Business Facilities

  • Business facilities
  • Conference rooms
  • Computer station
  • Business center

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club
  • Children pool

Sports and Recreations

  • Fitness center
  • Game room

Connectivity

  • LAN Internet
  • Free WiFi

Public Facilities

  • Smoke-free area
  • Safety deposit box

Transportation

  • Valet parking

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Cruise shuttle

Accommodation Policy & General Information in Hotel Emporio Acapulco

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Emporio Acapulco
422
Number of floors in Hotel Emporio Acapulco
11
Another facilities in Hotel Emporio Acapulco
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel Emporio Acapulco

What are available facilities at Hotel Emporio Acapulco?
There are top facilites at Hotel Emporio Acapulco such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Emporio Acapulco?
The standard check-in time at Hotel Emporio Acapulco is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Emporio Acapulco provide breakfast?
Yes, Hotel Emporio Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Emporio Acapulco?
Hotel Emporio Acapulco is a 3.5-star hotel.
How many floors does Hotel Emporio Acapulco have?
Hotel Emporio Acapulco has 11 floors.
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More Reviews from Other Guests in Hotel Emporio Acapulco

8.6
Very Good
From 1,762 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Emporio Acapulco

Number of reviews per page
20
40
Top reviews
Rosamaria
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I love that they have an adult pool area only
PEDRO
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes
Magdalena
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes
EVA
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Maria Camila
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Las habitaciones son amplias y la cama es cómoda. La comida en general es buena y, considerando el precio, la experiencia es aceptable. Además, el agua de las albercas nunca está fría, lo cual es un punto positivo. Sin embargo, hay varios aspectos que podrían mejorar: • Alberca familiar: No la limpian durante el día. Había curitas y bichos muertos flotando, lo cual resulta poco higiénico. • Alberca de adultos: Se encontraba más limpia, pero el servicio fue inconsistente. La mesera mencionaba que no podía acercar bebidas porque “no estaba permitido”, aunque a otros huéspedes sí les ofrecían ese servicio. • Tiempos de servicio: Bastante lentos. Las bebidas pueden tardar al menos 30 minutos, y alimentos como papas hasta una hora. • Infinity pool: El servicio aquí es notablemente mejor. Los meseros son más atentos y hay diferencias en la presentación (por ejemplo, el Clamato se sirve en un vaso distinto). Tiene un costo adicional de $250 por persona, pero ese monto se reembolsa en consumo. • Atención del personal: Los bellboys destacan por su amabilidad. • Elevadores: Uno suele estar fuera de servicio. Además, tienen olor a humedad, no cuentan con aire acondicionado y repiten la misma canción en loop. • Desayuno: Los platillos son variados, aunque algo inusuales para la hora (por ejemplo, cerdo en salsa BBQ o arroz). El área de omelettes podría mejorar, ya que los ingredientes quedan crudos por la rapidez en la preparación.
Read More
Erika
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Remodeled room.
Ericka
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excelente opción en el centro de todo
Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Alvaro
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Stay was great , staff so kind and helpful.beach view is awesome.
Leo
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes we were on the top floor with an amazing view of the ocean
Grace
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good stay
Ana
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!
irma
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome hotel
Karen Lee
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It would have been better if it was offering services in English as well as spanish. We struggled to understand things.the toilet issues and hot water issues were resilved wirhin a few hours of the issue. Staff were friendly and room was beautiful. Public beach and if you wantef a chair and umbrella you had to pay extra
Alfredo
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Was excellent!
Marcelino
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Of course, the room was spotless at all times with everything we needed, and the staff were extremely friendly and courteous.
Claude
icon-with Friends
with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Construction in front of hotel, infinity pool now charged 250 pesos per day, buffet really bad for the amount they charge.
Jackeira
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Area de piscina muy bonita con toboganes para adultos y niños. El desayuno buffet excelente con gran variedad. Lo unico que no me gusto fue que fui en mi propio vehiculo y nunca me dijeron que tenia que pagar extra por el estacionamiento y si no pagas no te dan el boleto de salida para que te entreguen tu carro.
Patricia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall, this is a very nice hotel with great amenities. The breakfast buffet had excellent options, and the pools were fantastic—we really enjoyed them. The hotel was very clean and worked well for traveling with a partner or children. The only downside was that the power kept going out during both the day and night, which was inconvenient. Aside from that issue, it was a comfortable and enjoyable stay.
Read More
Elauterio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was spotless, wonderful staff. Can’t wait to stay again.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Emporio Acapulco

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,762 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emporio Acapulco

Number of reviews per page
20
40
Top reviews
Rosamaria
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I love that they have an adult pool area only
PEDRO
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes
Magdalena
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes
EVA
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Maria Camila
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Las habitaciones son amplias y la cama es cómoda. La comida en general es buena y, considerando el precio, la experiencia es aceptable. Además, el agua de las albercas nunca está fría, lo cual es un punto positivo. Sin embargo, hay varios aspectos que podrían mejorar: • Alberca familiar: No la limpian durante el día. Había curitas y bichos muertos flotando, lo cual resulta poco higiénico. • Alberca de adultos: Se encontraba más limpia, pero el servicio fue inconsistente. La mesera mencionaba que no podía acercar bebidas porque “no estaba permitido”, aunque a otros huéspedes sí les ofrecían ese servicio. • Tiempos de servicio: Bastante lentos. Las bebidas pueden tardar al menos 30 minutos, y alimentos como papas hasta una hora. • Infinity pool: El servicio aquí es notablemente mejor. Los meseros son más atentos y hay diferencias en la presentación (por ejemplo, el Clamato se sirve en un vaso distinto). Tiene un costo adicional de $250 por persona, pero ese monto se reembolsa en consumo. • Atención del personal: Los bellboys destacan por su amabilidad. • Elevadores: Uno suele estar fuera de servicio. Además, tienen olor a humedad, no cuentan con aire acondicionado y repiten la misma canción en loop. • Desayuno: Los platillos son variados, aunque algo inusuales para la hora (por ejemplo, cerdo en salsa BBQ o arroz). El área de omelettes podría mejorar, ya que los ingredientes quedan crudos por la rapidez en la preparación.
Read More
Erika
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Remodeled room.
Ericka
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excelente opción en el centro de todo
Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Alvaro
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Stay was great , staff so kind and helpful.beach view is awesome.
Leo
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes we were on the top floor with an amazing view of the ocean
Grace
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good stay
Ana
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!
irma
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome hotel
Karen Lee
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It would have been better if it was offering services in English as well as spanish. We struggled to understand things.the toilet issues and hot water issues were resilved wirhin a few hours of the issue. Staff were friendly and room was beautiful. Public beach and if you wantef a chair and umbrella you had to pay extra
Alfredo
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Was excellent!
Marcelino
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Of course, the room was spotless at all times with everything we needed, and the staff were extremely friendly and courteous.
Claude
icon-with Friends
with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Construction in front of hotel, infinity pool now charged 250 pesos per day, buffet really bad for the amount they charge.
Jackeira
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Area de piscina muy bonita con toboganes para adultos y niños. El desayuno buffet excelente con gran variedad. Lo unico que no me gusto fue que fui en mi propio vehiculo y nunca me dijeron que tenia que pagar extra por el estacionamiento y si no pagas no te dan el boleto de salida para que te entreguen tu carro.
Patricia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall, this is a very nice hotel with great amenities. The breakfast buffet had excellent options, and the pools were fantastic—we really enjoyed them. The hotel was very clean and worked well for traveling with a partner or children. The only downside was that the power kept going out during both the day and night, which was inconvenient. Aside from that issue, it was a comfortable and enjoyable stay.
Read More
Elauterio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was spotless, wonderful staff. Can’t wait to stay again.
Number of reviews per page
20
40