Hotel Hacienda de Castilla

Hotels
7.2
/10
Pleasant
815 reviews

What Guests Say About Their Stay

Kim

10.0
/ 10
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.

Priscilla

10.0
/ 10
The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.

Diana

10.0
/ 10
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
In the Area
See Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Benito Juárez, Estado de Quintana Roo, Mexico, 77524

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Staying at Hotel Hacienda de Castilla is a good choice when you are visiting Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Hacienda de Castilla

Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Benito Juárez, Estado de Quintana Roo, Mexico, 77524
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Discover More About Hotel Hacienda de Castilla

Location


Staying at Hotel Hacienda de Castilla is a good choice when you are visiting Benito Juárez.

About Hotel Hacienda de Castilla

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Hacienda de Castilla.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Hacienda de Castilla exclusively for you.

With all facilities offered, Hotel Hacienda de Castilla is the right place to stay.

All facilities in Hotel Hacienda de Castilla

Others Hotel Hacienda de Castilla
Others

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Tours
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Library
  • Outdoor pool
  • Pool sun loungers

Food and Drinks

  • Breakfast
  • Bar

General

  • Banquet
  • Parking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

In-room Facilities

  • TV

Sports and Recreations

  • Billiard

Accommodation Policy & General Information in Hotel Hacienda de Castilla

Important Note
  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests with dietary restrictions or food allergies should contact this property in advance.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Hacienda de Castilla
43
Number of floors in Hotel Hacienda de Castilla
3
Another facilities in Hotel Hacienda de Castilla
Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Tours

Frequently asked question in Hotel Hacienda de Castilla

What are available facilities at Hotel Hacienda de Castilla?
There are top facilites at Hotel Hacienda de Castilla such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Hacienda de Castilla?
The standard check-in time at Hotel Hacienda de Castilla is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Hacienda de Castilla provide breakfast?
Yes, Hotel Hacienda de Castilla provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Hacienda de Castilla?
Hotel Hacienda de Castilla is a 3.0-star hotel.
How many floors does Hotel Hacienda de Castilla have?
Hotel Hacienda de Castilla has 3 floors.
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More Reviews from Other Guests in Hotel Hacienda de Castilla

7.2
Pleasant
From 815 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

5.8

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Hacienda de Castilla

Number of reviews per page
20
40
Top reviews
Richard
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Was openly discriminated against for being disabled
Duc
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!
Richard
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great staff, great attention to detail
Victor
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Good service for the price.
charlene bourassa
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The staff is amazing!
Martin
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Kim Yvette
icon-Leisure
Leisure
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Read More
Kim
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Priscilla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Read More
Subhadip
icon-Family
Family
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Good for sleeping overnight
Hugo
icon-Leisure
Leisure
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Estelle L
10.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Great little hotel! Very pet friendly, too!
Jairo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Carlos
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Enriqueta
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Naleita
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Diana
icon-with Partner
with Partner
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Jolene
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great place to stay
Youcef
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

I booked 6night I stayed 2night and I left it was horrible
Number of reviews per page
20
40

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Others 4 Hotel Hacienda de Castilla

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 815 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

5.8

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Hacienda de Castilla

Number of reviews per page
20
40
Top reviews
Richard
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Was openly discriminated against for being disabled
Duc
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!
Richard
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great staff, great attention to detail
Victor
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Good service for the price.
charlene bourassa
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The staff is amazing!
Martin
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Kim Yvette
icon-Leisure
Leisure
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Read More
Kim
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Priscilla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Read More
Subhadip
icon-Family
Family
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Good for sleeping overnight
Hugo
icon-Leisure
Leisure
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Estelle L
10.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Great little hotel! Very pet friendly, too!
Jairo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Carlos
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Enriqueta
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Naleita
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Diana
icon-with Partner
with Partner
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Jolene
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great place to stay
Youcef
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

I booked 6night I stayed 2night and I left it was horrible
Number of reviews per page
20
40