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Hotel Palacio Mundo Imperial

Resorts
8.4
/10
Very Good
1,006 reviews

What Guests Say About Their Stay

JASON

10.0
/ 10
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.

Kristine

10.0
/ 10
The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.

Silvia

10.0
/ 10
Clean rooms, friendly staff, good restaurant options and food. Free transportation to all Princess properties which was nice surprise specially if you dont rent a car, that makes the experience even more comfortable and safe for guests staying here.
In the Area
See Map
Boulevard Barra Vieja No. 3, Acapulco de Juárez, Estado de Guerrero, Mexico, 39931

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
Hotel Palacio Mundo Imperial is located in area / city Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Palacio Mundo Imperial

Boulevard Barra Vieja No. 3, Acapulco de Juárez, Estado de Guerrero, Mexico, 39931
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Lobby Hotel Palacio Mundo Imperial
Lobby 2 Hotel Palacio Mundo Imperial

Discover More About Hotel Palacio Mundo Imperial

General


Near La Isla Shopping Village

Location


Located in Acapulco (Puente del Mar), Hotel Palacio Mundo Imperial is within a 15-minute drive of La Isla Shopping Village and Playa Revolcadero. This family-friendly resort is 5.3 mi (8.5 km) from Bahía de Puerto Marqués and 6 mi (9.7 km) from Majahua Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Boulevard de las Naciones - 0.3 km / 0.2 mi
Forum de Mundo Imperial - 0.3 km / 0.2 mi
La Isla Shopping Village - 0.6 km / 0.4 mi
Plaza Isla Diamante - 1.1 km / 0.7 mi
Laguna Tres Palos - 1.6 km / 1 mi
Barra Vieja Beach - 2.4 km / 1.5 mi
La Bonfil Beach - 4.2 km / 2.6 mi
Playa Revolcadero - 6.3 km / 3.9 mi
Arena GNP Seguros - 7 km / 4.3 mi
Playa Puerto Marqués - 8.4 km / 5.2 mi
Bahía de Puerto Marqués - 8.5 km / 5.3 mi
Playa Hermosa - 9 km / 5.6 mi
Majahua Beach - 9.7 km / 6 mi
El Revolcadero - 10.3 km / 6.4 mi
Plaza Sendero - 10.6 km / 6.6 mi

The preferred airport for Hotel Palacio Mundo Imperial is General Juan N. Alvarez Intl. Airport (ACA) - 2.5 km / 1.5 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, outdoor tennis courts, and a health club. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room.

Business Facilities


Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms.

Dining


Enjoy seafood at Mizumi, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 814 guestrooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

All facilities in Hotel Palacio Mundo Imperial

Bar, Cafe and Lounge Hotel Palacio Mundo Imperial
Bar, Cafe and Lounge
Swimming Pool Hotel Palacio Mundo Imperial
Swimming Pool
Entertainment Facility Hotel Palacio Mundo Imperial
Entertainment Facility
Fitness Center Hotel Palacio Mundo Imperial
Fitness Center
Functional Hall Hotel Palacio Mundo Imperial
Functional Hall

Things to Do

  • Shops
  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Shops
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Game room
  • Volleyball
  • Tennis court

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Kids and Pets

  • Babysitting
  • Children facilities

Family-friendly Facilities

  • Kids club
  • Children pool

General

  • Banquet
  • Terrace

Accommodation Policy & General Information in Hotel Palacio Mundo Imperial

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

Pets

Limited Number Of Pets In Room

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 285 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Professional property host/manager, Contactless check-out is available, Beach nearby, Essential workers only - NO
  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Palacio Mundo Imperial
814
Number of floors in Hotel Palacio Mundo Imperial
9
Another facilities in Hotel Palacio Mundo Imperial
Shops, Outdoor pool, Spa, Health club, Garden

Frequently asked question in Hotel Palacio Mundo Imperial

What are available facilities at Hotel Palacio Mundo Imperial?
There are top facilites at Hotel Palacio Mundo Imperial such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Palacio Mundo Imperial?
The standard check-in time at Hotel Palacio Mundo Imperial is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Palacio Mundo Imperial provide breakfast?
Yes, Hotel Palacio Mundo Imperial provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Palacio Mundo Imperial?
Hotel Palacio Mundo Imperial is a 4.0-star hotel.
How many floors does Hotel Palacio Mundo Imperial have?
Hotel Palacio Mundo Imperial has 9 floors.
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More Reviews from Other Guests in Hotel Palacio Mundo Imperial

Overall Ratings & Reviews Hotel Palacio Mundo Imperial

Other sources (1,006)
8.4
Very Good
From 1,006 reviews
Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Palacio Mundo Imperial

Number of reviews per page
20
40
Top reviews
Luis Alberto
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Read More
jorge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Le hace falta bastante mantenimiento en general El personal es muy atento
Antonio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Customer service was great. The hotel itself is beautiful and very clean.
Diego
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Liked the place and it’s location
Taaren
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Read More
Martin Gabriel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good food, clean place and friendly staff, safe atmosphere.
Amalia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good time there
Fernando
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Read More
Armando
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
anette
icon-Leisure
Leisure
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Juan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Todo me gusto
Raul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Read More
Irma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Todo
JASON
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Rodrigo
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

good
JESUS
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _
Jimmy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

ok
Kristine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Adami
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Muy lindo muy amables sólo que el desayuno necesitan mejorarlo 👍
Maribel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

I loved the place the only complain I have is that the room that states it’s for 4 people is not for 4 people beds are too small. Smaller than a kid bed. Uncomfortable to sleep in.
Number of reviews per page
20
40

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Overall Ratings & Reviews Hotel Palacio Mundo Imperial

Other sources (1,006)
8.4
Very Good
From 1,006 reviews
Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Palacio Mundo Imperial

Number of reviews per page
20
40
Top reviews
Luis Alberto
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Read More
jorge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Le hace falta bastante mantenimiento en general El personal es muy atento
Antonio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Customer service was great. The hotel itself is beautiful and very clean.
Diego
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Liked the place and it’s location
Taaren
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Read More
Martin Gabriel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good food, clean place and friendly staff, safe atmosphere.
Amalia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good time there
Fernando
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Read More
Armando
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
anette
icon-Leisure
Leisure
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Juan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Todo me gusto
Raul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Read More
Irma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Todo
JASON
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Rodrigo
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

good
JESUS
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _
Jimmy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

ok
Kristine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Adami
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Muy lindo muy amables sólo que el desayuno necesitan mejorarlo 👍
Maribel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

I loved the place the only complain I have is that the room that states it’s for 4 people is not for 4 people beds are too small. Smaller than a kid bed. Uncomfortable to sleep in.
Number of reviews per page
20
40