Hotel Riu Yucatan - All Inclusive

We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!

N/a

The property is wonderful, the only down side is that it takes over 40 minutes to get anywhere. Love RIU properties they are always very great. This was my 3 RIU i have stayed at.

This is our fifth time in Mexico, and third time in a Riu resort. It’s tough to make an extremely critical review, as it acknowledges that what you paid did not equal what you believed you were getting. I will break down my review into components. Hotel grounds: The grounds were clean, and natural areas beautiful. The kids thought that the large rodent and raccoon like animals throughout were neat. The pools were small, overcrowded, missing tiles and in a poor state of repair. Swim up bar was small and not connected to other pools. The beach was absolutely amazing and well kept. The grounds in general were overpopulated without enough common space, pools, or loungers for the number of guests. Rooms: We’re small, and run down. Paint chipped off all furniture, sink cracked, vent hanging down in shower. The doors between adjacent rooms faced each other in a small access hall. The doors slammed whenever closed and were very noisy. Food: The food was by far the worst we have ever had at a resort in Mexico. The specialty restaurants were bland, meals weren’t anything more than plated cafeteria food, and service was poor in general. The exception to poor service was the Italian restaurant, where we got good service, but still bland food. After trying each specialty restaurant, we decided to only go to the buffet, as you could see what you were getting before committing to it. Drinks: Drinks at the bar were fine, with reasonable wait times. Entertainment: This is

Great

From check-in to check-out, everything was phenomenal. The staff was very friendly, and the food was very varied. It is a very clean and welcoming hotel. I recommend it 100%

Property was perf ct for our first full family vacation. Staff and amenities were great.

Beautiful

The resort itself was beautiful. Rooms were kept very clean and well stocked. All is the staff were so friendly,. Every staff member we would pass would always get us with a genuine smile and a good morning./day. Bartenders learned quickly what you liked to drink and would have it ready as i was coming up to them. We were very impressed with the quality of breakfast/dinners. The buffets always had a few different items to try which was nice. . We tried 2 of the specialty dining and enjoyed them very much. We would definitely return to this property.

Our room was spacious and comfortable- clean too. The dining options were really nice. I personally liked the salad bar. Beautiful place by the beach

Hotel was nice, staff was great, nice family resort.

Pros: the beach was beautiful, breakfast was pretty good, the rooms were very clean and the grounds well maintained. All the wildlife at the resort was a bonus for our kids! Our kids really enjoyed the white party at Tequila on Friday night. Cons: the food options for lunch and dinner were pretty terrible, other than salad or fresh fruit, birds were eating off the buffet and people’s plates at the buffets, people leaving their towels on deck chairs all day to reserve them but not use them (making it hard to find a spot at times), and the entertainment was pretty terrible (they tried but honestly my daughter’s year end dance recital was more well done) - timing was off, music was off etc.

The staff at this hotel is very professional, accommodating and friendly. They really try to make your stay a great experience. The hotel itself is very clean,rooms are spacious and the location can't be beat! The gym is small,has everything you might need for a comprehensive workout but a couple of the elliptical machines were broken. Bring your own towels if you go before the spa opens. The evening entertainment was just ok but one can go to a couple of the other Riu hotel and take advantage of their offerings. We enjoyed the food at the main buffet the most,as most did,so it was constantly refilled and very fresh and had a huge selection of items.I personally was disappointed with the food at the Mexican restaurant, I had the shrimp and they must have been sitting under a heating lamp for 30+ min, and my companions selections did not fair much better. The other speciality restaurants were ok.Overall I highly recommend this Hotel and would book further stays with the Riu hotel chain in other locations as well. ( I did not receive a voucher at check in or notification for the Resort $$ offered but wouldn't have needed them during my stay personally,so I didn't ask further about them)

nice room, always clean, nice staff

Amazing that’s all I can say

Staff was good. Alcohol was very low end, Food in the buffet was okay and the steak house was so so. The Mexican a-la-carte was disgusting. Cleaners did a great job

Staff was the best part

Clean, great staff. Beautiful beach. Just hated people holding beach chairs along with pool chairs.

Overall Riu Yucatan was good. This was our first all inclusive resort and the staff was great. This resort was not horrible but I definitely think it's fair to know what you're getting into. I can say the resort rooms are a little older which was okay but they occasionally smelled like sewage (we had 4 different rooms) and also a couple of times while at the pool, we caught that same smell. A few of their public restrooms were clogged a few different days so maybe they were just having plumbing issues at the time we were there. The power went out for about 6 hours one of the days of our stay. There was no entertainment at our resort we had to walk down to the Riu Tequila a couple the nights to participate in whatever the other resort had going on. The resort gets real quiet after 9pm. The food was mid and the restaurants open times are very scheduled. Having more authentic Mexican food would have been nice. Lastly, if you want a chair on the beach or by the pool you best be up around 730/8am to get one. Anytime after 930am they were completely taken (pool and beach chairs) which sucks because some like to sleep in on their vacation. I would like to try anothet RIU when returning just not this one.

Nice property for the beach and pool, but our room was very questionable, staff could was questionable too from time to time (especially in the later evening hours).