Hotel y Museo Casa Turquesa

Nice hotel, great view and good area

The hotel is a little older but the location is great and the view from the room we had was spectacular. We could see the ocean from one side and the lagoon from the other.

This is a very old hotel. The beach was nice, but the roaches were not fun at all. We found live ones and dead ones. There's no blanket in the room. We found that at 10pm, wasn't a very crazy time, but the phone in the room did not work, and we could find no one at the front desk. Luckily we were from New York, we spent the night with our winter jackets.

The photos on the listing are extremely misleading. The property is in a very poor state and appears to be badly neglected. Below are factual issues I personally observed in the room: • A complimentary water bottle that was already partially used • Toilet not cleaned, with brown residue around the rim • Sink taps and shower doors not cleaned • Cupboards with no handles • Mould and visible erosion on the bed frame • Heavy white limescale staining and rust in the bath and shower • Hot water only reached a temperature slightly above cold after running for at least 10 minutes; I had to wear slippers while showering • Outdoor bathtub/jacuzzi was heavily stained, rusted, and not functioning. It looked unused for years, and I would not have used it even if it were operational. From the back balcony, I could see other rooms’ jacuzzis in the same condition. • Room safe was rusting and had no working lock; this had to be requested from reception I asked to change rooms and even offered to downgrade from a garden-view room to a standard room, but was told no other rooms were available. Based on my experience, this property does not reflect its online photos or ratings. I strongly advise future guests to reconsider booking.

I love this Hotel! Clean, location right on the beach, beautiful view from he time you wake to go to bed. The staff are the reason why I go there on and the hotel is beautiful. I love being able to swim the ocean and the pool with both being so accessible. The art collection in the hotel is fabulous. Such good people. Employees are what make business’s what they are, they’re the best. All the food I’ve eaten there has been good. Oh, and it’s not crowded. I believe there’s 38 rooms? So a boutique hotel. This is my fave on all my travels I’ve been on. ENJOY!

Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.

The building is very old and it is neglected. The paint on the walls is pealing. The bathroom towels are old but cleaned. I wouldn’t go back.

Very quite place just like I like it 👌

The hotel is an older one built in 1991. At one time it must have been very nice (a tour guide told me that Arnold Schwarzenegger and other celebrities have stayed there) but in recent years it has been neglected and now is in need of a renovation. For example the key to my room also fit the adjoining room lock, the sliding glass door did not close well or lock, hot water was not always available, the hair dryer did not work, electrical receptacles were loose and did not have a trim cover, the room safe was only a small metal box not secured to anything, the outdoor hot tub was not usable and the exterior needs both cosmetic and building repairs. But the staff was excellent, the location right on the beach. And I would stay there again in spite of the shortcomings.

Everything was good Thanks

Calm stay

I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.

110% recommended! I’m a repeat customer and absolutely love this hotel.

The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.

For an american, this place is like a really cheap motel but on a very beautiful beach. Inside the room, the bathroom etc is very outdated. The shower head seems to be 20 years old with soap scum all over it. Chipped paint everywhere. The management and people are okay but the place is just outdated and needs a serious renovation.

Would not recommend. The bed was very hard and uncomfortable and No hot water.

Clean place but outdated. Dining was not articulated well. Would stay there again, but not with a date.

This place is delightful. The staff were kind and accommodating. It was beautiful and quiet. We felt like we were the only ones there. If the beds had been more comfortable we would have liked it more. They were very hard.. I’m not sure we would choose it again since sleep is important to us.

We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.

Amazing hotel filled floor to ceiling with artwork and sculptures. Friendly, helpful staff, good food. It needs work but for the price it's great.