Marinaterra Hotel & Spa

Excellent

The room was ok it did not have a place to cook. There was no table and chairs in the room. And there was only one swimming pool at the Hotel you have to catch a shuttle To the beach and other swimming pool

Excellent Service!!!@

The good: The room was clean, ac worked, and great location if I want to be near the Marina. The view of the city is less ideal, but still pretty nice. Lots of night life and there are restaurants opened at 6am if you are doing early morning activities. The bad: the hallway and each room has very thin sound shielding. You can hear most conversations and shouting tourists in the halls...at all hours of the night. Additionally live music is played until 11pm on some nights. Highly recommend ear plugs plus blasting white noise. The room service is okay, they will require you to have a room service card otherwise they will not service your room. Service is completed on the 5th floor around 3:30pm...which is very late. Room service also did not refresh sheets. There is both a public pool for marinaterra (free) and a private pool for the condos/villas that can be rented. The separation is very weird. And multiple elevators and likely service is completely different at a condo/villa. We also had a power outage only for marinaterra which lasted 18hours. Since it was November this was not a big issue. But if it was hotter it would be pretty bad. No lights also means you must have a flashlight (or 3) and I highly recommend a backup battery to charge a phone and light. I had all this with me b/c I was on a diving trip so this was no big deal, but a larger family might have a lot of stress with dead phones and other necessities. Especially when spread across multiple rooms.

Clean and comfortable!!

Great hotel!!

Very clean

Room is good. Excelent staff attention

The only problem we had was that we unable to view our TV in English. The tec person was unable to come because they had another issue that took awhile to resolve for the whole Hotel.

staff very friendly, location is great

Relaxing vacation

The hotel is a little old but clean and with good customer service. You also are right by the Marina.

No internet the whole weekend and the water was very strong smell in the hallway also the beds was too small and very uncomfortable.. I will not return and I’m not going to recommend that

Booked hotel due to unplanned funeral. I booked deluxe suite with two queen beds and we were provided one bed and one sofa pull out with no explanation on change. In addition the lobby host stated it’s problematic when “people” book through other sites. Terrible experience and did not get room booked after traveling with elderly parents.

X

The hotel and Expedia double charged me

Ice machine not working not so good have walk far away to get ice

N/A

It's near a lot of stores, restaurants, and embarcadero.

Check in was easy and hotel staff were kind with good customer service.