Amadil Ocean Club

Hotels
7.4
/10
Pleasant
401 reviews

What Guests Say About Their Stay

Zainab

10.0
/ 10
Very spotless room. Cleaned once a day. Fresh towels. Food was excellent. Staff were great. Regularly stocked up on water for free. Good wifi connection. Clean spotless hotel. Loved every minute of it.

rachel

10.0
/ 10
Lovely break, great Seaview, would have preferred bottle opener in the room just for convenience. Would be useful to have a shop to buy snacks and forgotten toiletries if we're being picky! Lovely hotel though.

Sumit

10.0
/ 10
Clean hotel with amazing amenities for the price. No complaints and will happily stay here again
In the Area
See Map
Chemin Des Dunes, Agadir, Agadir-Ida-ou-Tnan, Souss-Massa, Morocco, 80000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Amadil Ocean Club is a hotel is located at Agadir. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Amadil Ocean Club

Chemin Des Dunes, Agadir, Agadir-Ida-ou-Tnan, Souss-Massa, Morocco, 80000
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Lobby Amadil Ocean Club
Lobby 2 Amadil Ocean Club

Discover More About Amadil Ocean Club

Discover Amadil Ocean Club: Your Gateway to Souss-Massa's Coastal Charm

Welcome to Amadil Ocean Club, a premier destination offering an unforgettable experience in the heart of Morocco's Souss-Massa region. Whether you're seeking a relaxing beach getaway, an adventurous exploration of local culture, or a comfortable base for business, Amadil Ocean Club promises exceptional service and a truly memorable stay. Room rates at Amadil Ocean Club start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Amadil Ocean Club Location

Nestled in the vibrant coastal area of Agadir, Amadil Ocean Club is ideally situated to offer the best of both worlds: serene beachfront access and proximity to the city's lively attractions. Located at Chemin Des Dunes, Agadir, Agadir-Ida-ou-Tnan, Souss-Massa, Morocco, 80000, the resort is just a short drive from the bustling city center of Agadir, making it easily accessible for travelers. Its prime location means you are never far from the shimmering sands of the Atlantic Ocean, with direct beach access providing unparalleled convenience for sun-seekers and water sports enthusiasts. The atmosphere here is one of tranquil relaxation, yet the energy of Agadir's promenade, with its charming cafes and shops, is just a leisurely stroll away. For those arriving by air, the Agadir–Al Massira Airport (AGA) is a convenient distance, ensuring a smooth transition from your flight to the comfort of Amadil Ocean Club.

Amadil Ocean Club Facilities & Services

Facilities for guests at Amadil Ocean Club are designed to cater to every need, ensuring a comfortable and enjoyable stay for all.
  • A magnificent outdoor swimming pool, perfect for a refreshing dip or lounging under the Moroccan sun. Operating hours are from 9:00 AM to 7:00 PM daily, with no additional fees.
  • A dedicated children's pool and play area, ensuring endless fun for younger guests. Available during pool operating hours.
  • A rejuvenating spa and wellness center offering a range of treatments to help you unwind and de-stress. Spa services are available from 10:00 AM to 8:00 PM, with treatments priced starting from 300 MAD.
  • Complimentary Wi-Fi access throughout the resort, keeping you connected during your stay.
  • On-site dining options offering a variety of culinary delights.
  • Secure and complimentary parking space for guests arriving by car.
  • A concierge service to assist with tour bookings, transportation, and local recommendations. Available from 8:00 AM to 10:00 PM.

Amadil Ocean Club Room Types

Discover a range of accommodations designed to suit every traveler's preference with the diverse room types of Amadil Ocean Club. Each room is thoughtfully appointed to ensure comfort and style.
  • Standard Room:

    Offering a comfortable retreat, these rooms are available with either a Garden View or a partial Ocean View. Non-smoking rooms are standard.
  • Deluxe Room:

    Enjoy enhanced space and amenities in our Deluxe Rooms, featuring a choice of City View or a more expansive Ocean View. Some Deluxe Rooms are equipped with a bathtub. Available in smoking and non-smoking options.
  • Junior Suite:

    Perfect for those seeking a little extra luxury, our Junior Suites provide a spacious living area and stunning Ocean Views. These suites often include a bathtub for added relaxation. Available in non-smoking.
  • Family Suite:

    Designed for families or groups, these suites offer ample space and comfort, typically with multiple sleeping areas and a choice of views. Some Family Suites feature a bathtub. Available in non-smoking.
Amadil Ocean Club is not a pet-friendly establishment.

Amadil Ocean Club Dining & Restaurants

Savor the flavors of Morocco and beyond at Amadil Ocean Club's exquisite dining venues.
  • The Ocean Terrace Restaurant:

    Offering breathtaking sea views, this restaurant serves a delectable buffet breakfast from 7:00 AM to 10:00 AM, and a la carte lunch and dinner featuring international and Moroccan cuisine. Estimated price per person for lunch/dinner is around 250 MAD. Open daily from 7:00 AM to 10:30 PM.
  • The Poolside Bar:

    Enjoy refreshing drinks, light snacks, and casual meals by the pool. Perfect for a midday refreshment or a sunset cocktail. Open from 10:00 AM to 6:00 PM. Estimated price per person for snacks and drinks is around 100 MAD.
  • The Moroccan Lounge:

    Experience authentic Moroccan hospitality and savor traditional tagines and mint tea in a cozy, intimate setting. Open from 6:00 PM to 11:00 PM. Estimated price per person for dinner is around 200 MAD.

Amadil Ocean Club Nearby Attractions and Activities

Explore the vibrant surroundings of Amadil Ocean Club and discover the rich culture and natural beauty of the Agadir-Ida-ou-Tnan region.
  • Agadir Beach:

    Just steps from the resort, this expansive golden sand beach is perfect for sunbathing, swimming, and enjoying water sports.
  • Agadir Oufella (Agadir Kasbah):

    Perched on a hilltop overlooking the city and the ocean, this historic ruin offers panoramic views and a glimpse into the region's past.
  • Souk El Had:

    Immerse yourself in the local culture at this bustling traditional market, where you can find everything from spices and textiles to handicrafts and fresh produce.
  • Marina Agadir:

    A modern and picturesque harbor with a selection of restaurants, cafes, and shops, offering a pleasant atmosphere for a stroll.
  • La Medina d'Agadir:

    A reconstruction of an old medina, offering a charming place to wander, shop for souvenirs, and enjoy traditional Moroccan architecture.
If you are looking for other activities around Amadil Ocean Club, check out the best deals on Traveloka: Recommended activities in Agadir!

How to Get to Amadil Ocean Club from the Airport

Navigating your journey from Agadir–Al Massira Airport (AGA) to Amadil Ocean Club is straightforward, with several convenient options available. The airport transfer service of Amadil Ocean Club ensures a seamless arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, pre-book the hotel's private airport transfer service. This service offers a direct and hassle-free journey to your accommodation. Prices start from approximately 300 MAD. You can arrange this directly with the hotel or through Traveloka's airport transfer services.
  • Taxi:

    Metered taxis are readily available outside the airport terminal. The journey to Amadil Ocean Club typically takes around 30-40 minutes, depending on traffic. The estimated fare is between 200 MAD and 250 MAD.
  • Ride-hailing Service:

    Ride-hailing services also operate from the airport and can provide a convenient option for reaching the resort. Fares are comparable to taxis.
  • Rental Car:

    If you plan to explore the region extensively, renting a car at the airport is a viable option. Several car rental agencies have desks at Agadir–Al Massira Airport.
How to get to Amadil Ocean Club is made easy with these transport choices.

Summary of Why You Should Choose to Stay at Amadil Ocean Club

Amadil Ocean Club stands out as an exceptional choice for your Souss-Massa vacation, offering a perfect blend of relaxation, adventure, and comfort. With excellent Room availability at Amadil Ocean Club, you're sure to find the perfect accommodation for your needs.
  • Prime Beachfront Location:

    Enjoy direct access to the beautiful Agadir beach and stunning ocean views.
  • Comprehensive Facilities:

    From sparkling pools to a relaxing spa, every amenity is designed for your enjoyment.
  • Diverse Dining Options:

    Savor authentic Moroccan flavors and international cuisine without leaving the resort.
  • Family-Friendly Environment:

    Dedicated facilities ensure that guests of all ages have a fantastic time.
  • Convenient Access:

    Easily explore nearby attractions and enjoy the vibrant city of Agadir.
Booking Amadil Ocean Club through Traveloka is simple and ensures you get the best value for your stay. Experience the magic of Morocco with a booking that promises comfort, quality, and unforgettable memories. Book budget hotels in Souss-Massa and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Amadil Ocean Club

Bar, Cafe and Lounge Amadil Ocean Club
Bar, Cafe and Lounge
Swimming Pool Amadil Ocean Club
Swimming Pool
Entertainment Facility Amadil Ocean Club
Entertainment Facility
Common Space Amadil Ocean Club
Common Space
Lobby Amadil Ocean Club
Lobby

Things to Do

  • Shops
  • Beach umbrella
  • Outdoor pool
  • Garden
  • Spa
  • Beach towel
  • Private beach
  • Sauna
  • Beach cabanas
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Express check-in
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Sports and Recreations

  • Game room
  • Billiard
  • Fitness center

Food and Drinks

  • Poolside bar
  • Snack bar

General

  • Parking
  • Terrace

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Business Facilities

  • Business facilities

Accommodation Policy & General Information in Amadil Ocean Club

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Professional property host/manager, Contactless check-out is available, On bay, By ocean, Contactless check-in is available
  • In-room safe fee: MAD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Amadil Ocean Club
329
Number of floors in Amadil Ocean Club
4
Another facilities in Amadil Ocean Club
Shops, Beach umbrella, Outdoor pool, Garden, Spa

Frequently asked question in Amadil Ocean Club

What are available facilities at Amadil Ocean Club?
There are top facilites at Amadil Ocean Club such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Amadil Ocean Club?
The standard check-in time at Amadil Ocean Club is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Amadil Ocean Club?
Amadil Ocean Club is a 4.0-star hotel.
How many floors does Amadil Ocean Club have?
Amadil Ocean Club has 4 floors.
How many rooms are available at Amadil Ocean Club?
Amadil Ocean Club has 329 rooms in total.
See All

More Reviews from Other Guests in Amadil Ocean Club

7.4
Pleasant
From 401 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

9.6

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amadil Ocean Club

Number of reviews per page
20
40
Top reviews
imane
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The price is higher than the expected the quality was average
Carole
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lovely room - ocean view- comfortable beds clean- kettle with randomly 1 cup - hairdryer- nice hotel - very nice staff - decent breakfast- a bit pricey for drinks if you are not on all inclusive- worth checking out if worth paying for all inclusive- all in all good hotel and good location ☺️
Pierre
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was so nice and relaxed. Stuff were so friendly
Mustafa
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good location, close to beach and not to far from restaurants
Zainab
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very spotless room. Cleaned once a day. Fresh towels. Food was excellent. Staff were great. Regularly stocked up on water for free. Good wifi connection. Clean spotless hotel. Loved every minute of it.
Mohamed
icon-
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Perfect 👌
Pawel
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location!
rachel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely break, great Seaview, would have preferred bottle opener in the room just for convenience. Would be useful to have a shop to buy snacks and forgotten toiletries if we're being picky! Lovely hotel though.
Sumit
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clean hotel with amazing amenities for the price. No complaints and will happily stay here again
Rafey
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great hotel for families! A lot of activities and ideal location! The staff were excellent, friendly and very helpful! Always there to help! The hotel itself is a little dated but overall great experience! Would stay again!
Chitra
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff and service. They booked two sightseeing tours for us and the breakfast and dinner were immaculate at the hotel. Evening entertainment was also fab. Will be going back again next year.
Larwaa
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Absolutely rubbish! Please avoid staying at this hotel,very outdated,we had 2 rooms & both had very bad smell,very limited breakfast option.Really bad experience from check in to check out.My kids didn’t enjoy their stay at all
MR M
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Really enjoyed the stay
Nombuso
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

This was good hotel. Staff Is very nice especially the reception and reservations staff. Food was good, Good location. My Kids loved it and I will be back with my family again
Michelle
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amadil is a nice hotel, staff are polite, and friendly.
Claudine Sophia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The hotel is very dated. I think it was splendid back in the day but needs an upgrade. Food was ok, sometimes not hot enough. Premium drinks are extra. Gym is fine but only available for free between 9:30 and 1200. Ice cream by pool is extra. I probably wouldn’t return. Was not a nightmare but I was a little disappointed.
Arif Ismail
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Its the same food options for breakfast lunch dinner Beds are okay Room was okay - fan in bathroom ddnt work/toilet let out a smell when flushed on ocasions AC unit in room was good
Anam
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Check in was extremely slow, we arrived at 11am and were allowed to use the facilities straight away while we waited for our room to be ready. We were told to come at 2pm to get the room key, however the room wasnt given to us until 4pm and not without a lot of back and forth to keep coming and checking for updates. Not ideal after a long flight and very exhausting but the rest of the stay was great. Breakfast is quite limited and repetitive, some of the fruits were definitely not fresh and tasted off. Staff was very helpful and friendly and spa and pools were amazing. Perfect for a family holiday with young kids.
Read More
Najat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Renovation in the room above us made our stay very uncomfortable
Aliyah
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

I’ve never written a bad review before, I’ve travelled to almost 30 countries in the world, and I have never had such an upsetting experience, so I feel like I have to speak up. My group included 3 people and a toddler. We arrived exhausted after a long day of travelling. The stay we paid for was supposed to include lunch, which was clearly stated on our booking and receipt, and confirmed by the booking company. But when we arrived, we were flatly denied the lunch. We were met with coldness, unhelpfulness, and even laughter from the reception staff—who smirked as we tried to show them our proof that we had paid for lunch to be included. It was humiliating and deeply frustrating, especially given the needs of our group, a visibly pregnant lady and a child who needed to eat were denied food they had paid for. When we asked for our room key to at least rest, we were told it wasn’t ready. We ended up waiting in the lobby for over 2.5 hours with no help, no food, no room, and no compassion. We were told to initially wait to speak to the Manager - Nour/Nora, however when she arrived we were told she wouldn’t speak with us. At that point, I gave up—not because I was wrong, but because I didn’t want this hotel’s lack of care to ruin our entire holiday. So we went the entire trip paying for lunch. The reason we booked this hotel was for the food to be provided to us for ease for our pregnant sister and toddler.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Amadil Ocean Club

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 401 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

9.6

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amadil Ocean Club

Number of reviews per page
20
40
Top reviews
imane
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The price is higher than the expected the quality was average
Carole
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lovely room - ocean view- comfortable beds clean- kettle with randomly 1 cup - hairdryer- nice hotel - very nice staff - decent breakfast- a bit pricey for drinks if you are not on all inclusive- worth checking out if worth paying for all inclusive- all in all good hotel and good location ☺️
Pierre
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was so nice and relaxed. Stuff were so friendly
Mustafa
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good location, close to beach and not to far from restaurants
Zainab
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very spotless room. Cleaned once a day. Fresh towels. Food was excellent. Staff were great. Regularly stocked up on water for free. Good wifi connection. Clean spotless hotel. Loved every minute of it.
Mohamed
icon-
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Perfect 👌
Pawel
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location!
rachel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely break, great Seaview, would have preferred bottle opener in the room just for convenience. Would be useful to have a shop to buy snacks and forgotten toiletries if we're being picky! Lovely hotel though.
Sumit
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clean hotel with amazing amenities for the price. No complaints and will happily stay here again
Rafey
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great hotel for families! A lot of activities and ideal location! The staff were excellent, friendly and very helpful! Always there to help! The hotel itself is a little dated but overall great experience! Would stay again!
Chitra
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff and service. They booked two sightseeing tours for us and the breakfast and dinner were immaculate at the hotel. Evening entertainment was also fab. Will be going back again next year.
Larwaa
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Absolutely rubbish! Please avoid staying at this hotel,very outdated,we had 2 rooms & both had very bad smell,very limited breakfast option.Really bad experience from check in to check out.My kids didn’t enjoy their stay at all
MR M
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Really enjoyed the stay
Nombuso
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

This was good hotel. Staff Is very nice especially the reception and reservations staff. Food was good, Good location. My Kids loved it and I will be back with my family again
Michelle
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amadil is a nice hotel, staff are polite, and friendly.
Claudine Sophia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The hotel is very dated. I think it was splendid back in the day but needs an upgrade. Food was ok, sometimes not hot enough. Premium drinks are extra. Gym is fine but only available for free between 9:30 and 1200. Ice cream by pool is extra. I probably wouldn’t return. Was not a nightmare but I was a little disappointed.
Arif Ismail
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Its the same food options for breakfast lunch dinner Beds are okay Room was okay - fan in bathroom ddnt work/toilet let out a smell when flushed on ocasions AC unit in room was good
Anam
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Check in was extremely slow, we arrived at 11am and were allowed to use the facilities straight away while we waited for our room to be ready. We were told to come at 2pm to get the room key, however the room wasnt given to us until 4pm and not without a lot of back and forth to keep coming and checking for updates. Not ideal after a long flight and very exhausting but the rest of the stay was great. Breakfast is quite limited and repetitive, some of the fruits were definitely not fresh and tasted off. Staff was very helpful and friendly and spa and pools were amazing. Perfect for a family holiday with young kids.
Read More
Najat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Renovation in the room above us made our stay very uncomfortable
Aliyah
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

I’ve never written a bad review before, I’ve travelled to almost 30 countries in the world, and I have never had such an upsetting experience, so I feel like I have to speak up. My group included 3 people and a toddler. We arrived exhausted after a long day of travelling. The stay we paid for was supposed to include lunch, which was clearly stated on our booking and receipt, and confirmed by the booking company. But when we arrived, we were flatly denied the lunch. We were met with coldness, unhelpfulness, and even laughter from the reception staff—who smirked as we tried to show them our proof that we had paid for lunch to be included. It was humiliating and deeply frustrating, especially given the needs of our group, a visibly pregnant lady and a child who needed to eat were denied food they had paid for. When we asked for our room key to at least rest, we were told it wasn’t ready. We ended up waiting in the lobby for over 2.5 hours with no help, no food, no room, and no compassion. We were told to initially wait to speak to the Manager - Nour/Nora, however when she arrived we were told she wouldn’t speak with us. At that point, I gave up—not because I was wrong, but because I didn’t want this hotel’s lack of care to ruin our entire holiday. So we went the entire trip paying for lunch. The reason we booked this hotel was for the food to be provided to us for ease for our pregnant sister and toddler.
Read More
Number of reviews per page
20
40