Mövenpick Casablanca

Nice hotel , good location just a little bit pricier for breakfast and dinner

I stayed at this hotel for five days while in morocco. The pictures online made it seem like it was a five star hotel. The first room, I entered, stunk horribly of cigarette, smoke and urine. I called the reception and asked to move. They sent me to another room. That room also stunk horribly of cigarette smoke. Finally, at two in the morning, I couldn’t deal with cigarette smoke smell and didn’t want to be a pain in the ass but I had to call and ask for a different room since I couldn’t breathe. Finally, they put me in a room on the 14th floor, that was free of cigarette smoke. The room was very nice but the carpets were absolutely filthy, dark stains all over it. In the mornings, I woke up to doors slamming one after another, and I mean, slamming. I looked my door and saw it was a housekeeper going in and out of the rooms cleaning. Also, to note, there are no English channels on the television here. There are lots of channels, but nothing with English at all. The breakfast buffet was good and the pool was very nice but all together I would not recommend this place, and would not stay here again. the pool also closes very early for the dinner guests so that was a bummer.

the service was great 👍

Very nice hotel with friendly and professional staff.

very old hotel

We had an issue with the AC but after speaking to the staff, they were able to arrive at a satisfactory result. Hotel itself & amenities were good

The hotel is Rated 5 star but it is 3 star in everything. The only advantage is the staff so friendly and helpful but when you book 5 star you expect 5 star standard specially for a frequent travelers like me, Very much disappointed with standard of the hotel and how can it be rated 5 star, Second thing I had an incident that my door wasn’t closing and I requested to change room but they send someone to fix and he kept on going and coming for over an hour and I didn’t feel comfortable.

Great service

This is a nice hotel that could do better. Although there are several employees at the check-in and reception, they do not seem that eager to address issues.

Great business hotel, excellent breakfast, fantastic views from rooftop bar. Will stay again!

Hotel is well placed with a tram stop (Hassan II) just yards away. Stand out staff included Sara from Housekeeping as well as the ever helpful head concierge

The Location was very central. Everything was convienient and transport was also available. The rooms were old and there was an issue with the Wash Rooms, where if we take Shower the Water is spreaded all over the wash room, kindly work something our for that...

There should be some renovations to be done to the property, specifically bathrooms, there is too much water spilling out of showers, this has to be taken care of.. also the lifts are old..

I enjoyed my stay

Location and staff were great; however, I did knock down one star because the pool closes extremely early (6pm) so that they can open up for dinner service. Had I seen this before booking, I would not have done so. Upon checking in I was given later hour (730pm) so it was very confusing when I tried to go swim at 630pm. I had tours planned the next morning so I was never able to use the pool.

We had a lovely stay at Movenpick Casablanca. All the staff were very helpful and accommodating, especially Badr at the reception. Location is very convenient to many things

I enjoyed my stay

The best thing about this hotel is the staff, they were all perfect and welcoming. The location was perfect, not enough choice for gluten-free breakfast. Not enough choice for juice at breakfast and not cold enough. The curtains in the very old rooms don't block out the light in the morning. The windows don't block out the sound of car horns. The room cards deactivate quite regularly, it's awful to go downstairs and wait to re-enter your cards.

I enjoyed my stay

It was great