Bastion Hotel Schiphol Hoofddorp

Room was bad

The check in was flawless. The staff member was friendly. The room was spotless.

Clean room, lovely staff, easy to get to from the airport with the hotel shuttle

Had a great and quiet time here. Menah the receptionist was really helpful.

This is a good place to stay. Beds are soft and confortables. Staff is nice and helpful. Restaurant is good but expensive.

What we did NOT like is, there is NO elevator !

We stayed for four nights. The reason we chose this hotel is they offered a free shuttle to and from the airport. When traveling, your time is most important because you cannot get it back. The employees at this hotel and at their sister hotel do not understand the importance of not wasting the customer's time. The shuttle was never on time. We always had to wait. Once we waited over an hour at the sister hotel for the shuttle to come pick us up. After the shuttle arrived, the driver was very upset with us that he was going to have to take us to the sister hotel. This occurred during the day and normal working hours, not at night. I would not recommend this hotel to anyone. The keys to the rooms did not open the doors. A lot of customers had to return to the front desk to have their keys redone so they would open their door. the staff never apologized or took responsibility for the error; Some of them even laughed and blamed the mistake on another staff member. All the staff I encountered acted as if I had all the time in the world to spare and that I was there to appease them instead of them appeasing me. They tried to reflect their errors and mistakes onto me. When an error occurred and it was often and not just with me but with others as well, the staff would say it was the customer's fault. The staff acted as if the customer could go behind the counter and correct the staff's mistakes. DON'T BOOK THIS HOTEL. IT IS NOT A GOOD HOTEL .

Clean & peaceful. 👍

fridge in one of the rooms was not working, found out after coming back from city with items that need to be in the fridge (cheese/meats etc.,). raised issue with staff before bed, said it will be replaced next day as they cannot do anything anymore since its tool ate. nexdt day still not replaced, raised issue again in the evening, still same response. raised issue in the morning and finall y was replaced, but spent 2/3 nights without any fridge available in the room. also bought 3 rooms, one with 2 beds and 2 with king size beds, but all 3 had separate single beds.

Lovely and clean inside reception and rooms, beds v comfortable

Excellent service with the friendliest staff, thanks to Gino and Melissa.

Arriving about 7 PM, I waited for the receptionist for more than 12 minutes and I went to look for her. The room is small and bathroom is too tight.

Staff is friendly. Room are dirty. Dust everywhere, floors are dirty. Dinner is expensive the meet is not cooked.

Barhroom was dirty. The safe didn't work.

Need a car or shuttle service to reach this place. Simple, quiet and clean. Perfect for sleeping. Bedsheets are not tucked into the mattress and move so if you move the sheets come loose.

Not a 5 star hotel, but the value is definitely there. Great staff, good food, and clean rooms. I got what i was looking for.

The hotel offers excellent value for money and is conveniently located near Amsterdam South and Haarlem. The staff is friendly and welcoming, although room servicing could be improved in terms of consistency. The hotel is within walking distance of a beautiful nature park featuring two lakes.

Really good service

Staff are extremely helpful. Even found me a phone charger

Hotel is decent. However the shuttle service was annoying. On the website they said theres a free shuttle service, but you will need to get off at a bestwestern and transfer to this hotel. Nothing said about reserving. The time table shows around 15mins. We take the first shuttle and get off to transfer, we are waiting about 30 mins, the second shuttle still doesnt show. We go into the best western to ask them. Front desk says she doesnt know might be 30’mins to an hour ( we are only 5 mins away from the hotel..) she says the driver doesnt know. She told another guest that the driver is stubborn so no one knows…. We ended up taken an uber because the whole thing was a waste of time. At the hotel its written you have to make a reservation for the shuttle for the next morning. We ask if this is direct or another transfer situation. He says all the morning shuttles are direct. But it was not. Make sure you call ahead if you want to take the shuttle when you arrive to Amsterdam even thought their website says it continues to run all day/night.