Hilton Rotterdam

The heat was not under our control and it stayed 23 degrees or 73 for 3 days even thought i complained 3 times

Location is really good. Hotel is nice, staff was helpful

The rooms and bathrooms were in good condition although it's a bit tough to get into the shower. For us vertically challenged it's a pretty big step into the shower and the handle bar is a bit far as well so if the tub is slippery can see an accident waiting to happen. The worst was the service at their restaurant JAQ, while eating dinner we saw a mouse and told a member of the staff about it and nothing was done about it. They seemed to already be a trap in place, so they already knew about it, yet they were still open. After seeing it my party and I totally lost our appetite. We were asked to pay our bill and there was no apology from the upper management about it. The only person who apologized was the waiter who handed us our bill and said he didn't have the authority to waive the meal. Again, not stating that we were entitled to a comped meal for the inconvenience but an apology from management would've been nice.

The staff is friendly and very helpful. We asked for a recommendation for a place to have lunch, we were not disappointed. The room was clean, spacious and comfortable.

Great location and best suites in Rotterdam

Excellent hotel in the heart of the city

Good place to stay, spacious room, clean and helpful team.

Nice and clean Hotel. Excellent location. Really good breakfast.

Rooms hot. Airconditioning not effective and windows wouldn’t open.

The property is good and the staff is excellent

Although the building is old and looks outdated on the outside, the rooms are very comfortable, with a big bed and a nice shower. The location is excellent, close to the train station, the shopping area and the public transport. There is also a supermarket around the corner. However, this is the first hotel that didn't offer free WiFi. You could only get it if you agreed to become a member of their loyalty programme. Which I didn't want, so I checked the "no" box. In spite of that, I got an email congratulating me for becoming a member! Very disappointed that Hilton has gotten this low...

Nice hotel. Staff was helpful.

Good location and friendly staff. Restaurant was really convenient.

Generally, it's a great hotel. Unfortunately, on the New Years Eve night, the fire alarm went off at 3:30am, and everyone ended up in the lobby, so we had a bad night. I'm not blaming the hotel for this, but I think they could have done a bit more to compensate. All they gave me was a free drink coupon, when I was expecting like a voucher toward a future trip.

Great central location, amazing breakfast & friendly efficient staff

My experience was mostly okay. I think rooms should have coffee machines (4 EUR for a cup of coffee at the bar seems like a lot--though there is a nice coffee shop at a walking distance from the hotel). I had a dessert at the bar/restaurant, which was overpriced and not well done. Even if the restaurant has good reviews, it didn't impress me. Staff also made sure to underscore they were fully booked (but service wasn't excellent). Room was comfortable. One pro is that I got an early check-in free of charge. But I think there are better options in the area, in terms of cost-benefit. Gym was okay (they should have a water station, though, as it is kinda annoying to use the bathroom to refill your water bottle).

Very good location and close to shopping.

Staff were very helpful and friendly. Catering was very good and the location was perfect.

Excellent service. A lovely woman at breakfast saw that I had minimal time to eat (because I had to leave for a meeting) and she offered to quickly pack some food for me. That was unexpected and much appreciated.

There is no elevator from the garage. Had to carry suitcases up the stairs