Grandeur Thermal Spa Resort

Good location close to thermal pools and Huka Falls walk. Parts of chalet had been remodelled and were in good condition, other parts were dated and need repairing. No dishes suitable for cooking in the microwave (no stove provided), mould in shower, only one bed side table and the base of that was broken! They did provide Tesla chargers though! and the cleaner was helpful and engaging.

Overall good experience 💯 recommended

The property has so much potential, as the natural setting and proximity to the river are key aspects. The structures and grounds are poorly maintained, though. There is a lot of mold on the windows. There is no extraction fan in the bathroom and no window. The kitchenette was missing a coffee press and cooktop. The fire alarm was overly sensitive and went off when the toaster was used, even though the toast was not done (other guests had this same issue). The chalets are noisy, and one night, the guests adjacent had small children running up and down the stairs for hours and playing loud music, making it difficult to relax in our space. The "spa" is simply a large bathtub. For nearly $200 per night, we were quite disappointed. So much potential, but not up to scratch.

Photos on the website are misleading. Property is in poor condition. The bed was good. Really disappointed with this choice. It should be a 2 star hotel, not 3.

Grandeur should be taken off the name. The property is not looked after well. Tv reception was in & out, the shower was luke warm, & there was no booklet outlining activities or emergency procedures etc.

Conveniently placed for an easy drive to Taupo. Well priced good value accommodation for a short stay.

If you want just a basic place to stay at a cheap price this place is great. Especially if you have dogs. I paid $258 for 2 nights mid week which included $40 for having my 2 dogs stay. I was in room 303 which was a spa chalet. I loved the spa room off the downstairs bedroom which had a queen bed that looked reasonably new and was super comfortable. Upstairs was 2 single beds that also looked newish. The bathroom was clean and quite modern. It had everything i needed for my stay. The entire property itself looks very outdated and definitely not the ritz so dont stay here if you have high standards. The price reflects the property and it was perfect for me and my dogs and I would definitely stay here again for that reason. If you want ultra clean and flash then go elsewhere and pay the high price for it. Lots of negative comments on google for this place but I was happy with my spa chalet for the price and to be able to have my dogs stay with me.

The bed was very comfortable,the room size was good . It was strange that it only had one bedside table and the place needed a bit of love.It was in a great position in Rotaroa close to everything thing

The property has a charm about it, although a little run down. It is a shame the history behind the location isn't told to visitors, like the army camp, the grey geyser. I think this would make the location more appealing. It's go or lots of history and it's a wonderfully to quite location witj be easy access to o amazing walks as long the Waikato.

Had everything we needed, but could have done with better lighting outside. Extra blankets in the room would have good Otherwise good value for the price

An older property but very spacious units. New bathroom and kitchen. Kitchen is very well equipped and would be excellent for extended stay. Large spa bath with natural mineral water - fantastic! Netflix provided.

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Room was nice and tidy, lovely quiet area Beds are super comfy! Kitchenette has almost everything you need which was super helpful Staff at reception were very friendly, great service and communication

You get what you paid for overall good but the toilets need to have an extraction fan in the superior chalets it’s so stink other than that everything is good

It was lovely!

Motel is located at private valley. The unit is roomy, with upper floor and 3 beds. Parking is convenient.

The staff member I dealt with was lovely. I think we stayed in the same room in 2020 (204). The bathroom desperately needed upgrading then and is worse now. It was cleaned as much as possible, but framing and the shower is bubbling and crumbling away. The soap dish was broken with the remnant left. In the kitchen, the scrubbing brush was filthy and old, with the dishwasher liquid so watered down as to be useless. The shabby chic look is because the place has been let go, rather than being an intentional design choice. It wouldn’t take much to lift the standard.

Nothing

This was my second stay at Grandeur Thermal Spa Resort. My previous stay was about 14 months prior. The facilities were definitely not a five star stay then, but they have gone significantly downhill. The shower in our room had standing water as if it had not drained from the person who stayed there before. The corner that had the appliances smelled like something was burning and we could hear electrical crackling, so we opted to unplug all the appliances for the night for fear of an electrical fire. The smell of the room was also incredibly unpleasant. It smelled old and mildewy and was very off-putting. Staff interactions were average, and we were told a bit brusquely that the front desk attendant did not like to stay at the desk after 6:30 to wait for people to arrive.

Although the property looked a bit run down externally, the room we stayed in was clean and spacious, and the beds were very comfortable. Cooking facilities in the room were adequate for our needs. It was conveniently within walking distance of the spa park. The price was very affordable for travellers on a budget.