Hotel Izgrev Spa & Aqua Park

Amazing hotel clean and great staff

Amazing service from staff, great food and views

The pool

Stuff was very friendly.

We weren’t told the aqua park was closed until after we checked in. If we knew it was closed from a certain date, we wouldn’t have booked it or we would have cancelled earlier. It was far from everything.

The hotel is very old itself. Not clean. Service is terrible. Check-in took ages to finish. Bathrrom smells terrible. Aqua park is overcrowded and not clean.

The property is run down. Not pleasant to stay at. We had 6 rooms all of which had issues with the plumbing and the power. Water slides had no running water in the second day we were there so they did not operate. Showers were not working and a tech was sent out to repair. TV was not working and was replaced. The safe was not working and was never fixed. The a/c was noisy and did not work at all in some of the rooms. There was no drinking water provided in the rooms. The breakfast was like a high school cafeteria, just horrible. I DO NOT RECOMMEND.

Be aware there's virtually nothing at this hotel outside July-August period - no outdoor pool, outside terraces ALL fenced off, no aquapark, lobby bar closed. Beach bar open for a limited selection of cold drinks only, but area was unkempt and down 50 steps. We didn't get the holiday we expected here. We visited in mid-September, when the weather was still up to 28 degrees C and sunny, yet the hotel provided almost none of the services pictured on the website and booking sites. It wasn't just that the Aquapark was closed, but also the outdoor pool AND all areas around the outdoor pool - all the outdoor terraces where we expected to sit with drinks overlooking the lake were also fenced off and closed down. Not only that but even the terraces in the hotel building itself, pictured as the main image on hotels.com, were also closed off, rather than open with tables and parasols as pictured. The ONLY place still open to sit outside with a drink was the half-heartedly open Beach bar (note, this is down 50 steps away from the hotel and inaccessible to anyone with mobility issues). Even the lobby bar was closed throughout our stay, and our only option even when sitting inside was to bring drinks up from the restaurant bar downstairs - the staff couldn't even be bothered to bring drinks to us. I emailed the hotel twice on return, to let them know of our disappointing stay, & request they make clear on booking sites that all services are July-August only, but they ignored both.

Great place and excellent attractions to share with the family.

Great hotel, clean, the pool area wonderful and the food super with a lot of variety.

One of the best experiences in our travel

Väldigt nöjd, men välj något av de större rummen. Har bott i ett vanligt dubbelrum här tidigare och det var inte lika bra.

God hotel venlige

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Schöne Lage Saubere Zimmer Leckere Frühstück.

Jeg ankommer på opholdsstedet den 18 juli 2024, kl 13:30. Jeg høre om det er muligt at tjekke ind, og får afvide de først kan tjekke os ind kl 14:00. Det er så fint, så jeg sætter mig ved loungen og venter. Når kl så rammer 14 går jeg op til receptionen igen og forsøger at tjekke ind. Jeg får så afvide at jeg fortsat ikke kan da værelset ikke er klar endnu. Men indtjekning er kl 14:00 ifølge reglerne. Jeg venter så yderligere 25-30 minutter inden jeg går op igen. Der er værelset så klart. Jeg kommer ind på mit hotelværelse og ser det er et rum med 3 senge. Jeg har booket et rum for 2! Og ikke 3. Min aircondition virker ikke. Jeg går op og siger det til receptionen. Men der blev aldrig gjort noget ved det. Jeg betalte ekstra for Sø udsigt. Men fra min altan var der ingen udsigt da der var 2 kæmpe træer lige foran som dækket for alt. Altanen var helt beskidt og ulækkert, som om det aldrig var blevet gjort rent. Servicen på hotellets restaurant var forfærdelig, måtte vente 40-50 minutter på overhoved at blive betjent. Når jeg så endelig havde bestilt drikkevare måtte jeg vente yderligere 25-30 min på at modtage det. Og det var vanvittige dyrre priser. Der blev aldrig gjort rent på værelset. De kom kun ind og redt sengen og intet andet. Jeg er kommet her fast hver sommer siden 2016. Og i alle de år har jeg aldrig været så skuffet som denne gang. Jeg kommer ALDRIG igen.

Dårlig service. Lukket Aquapark på trods af anført andet på hotels.com. Vi var en gruppe på 15 med børn og voksne. Generelt slidte faciliteter. Tager aldrig tilbage.

Dejligt sted med fantastisk vandland og egen strand. Godt nok med mange sten men vandet var klart og rent. Skønt. Gode, Rene værelser med balkon og udsigt over søen. Hyggelige byer i nærheden med god shopping og hyggelige caféer og gågader.