El Polo Hotel & Suites

Hotels
8.4
/10
Very Good
86 reviews

What Guests Say About Their Stay

Elizabeth
10.0
/ 10
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
James
10.0
/ 10
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Caius
10.0
/ 10
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
In the Area
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Av. La Encalada #1515, Monterrico, Santiago De Surco, Lima, Lima Region, Peru, 33

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
El Polo Hotel & Suites is located in area / city Santiago de Surco. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around El Polo Hotel & Suites

Av. La Encalada #1515, Monterrico, Santiago De Surco, Lima, Lima Region, Peru, 33
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Discover More About El Polo Hotel & Suites

Location


El Polo Hotel & Suites is located in area / city Santiago de Surco.

About El Polo Hotel & Suites

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from El Polo Hotel & Suites exclusively for you.

El Polo Hotel & Suites is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at El Polo Hotel & Suites.

All facilities in El Polo Hotel & Suites

Others El Polo Hotel & Suites
Others

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Elevator

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference rooms
  • Computer station

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Area shuttle with surcharge

General

  • Banquet
  • Parking

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Garden

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in El Polo Hotel & Suites

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 14 for adults and USD 14 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 23:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at El Polo Hotel & Suites
60
Number of floors in El Polo Hotel & Suites
7
Another facilities in El Polo Hotel & Suites
Laundry service, Tours, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked question in El Polo Hotel & Suites

What are available facilities at El Polo Hotel & Suites?
There are top facilites at El Polo Hotel & Suites such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at El Polo Hotel & Suites?
The standard check-in time at El Polo Hotel & Suites is starting from 14:00 - 23:00 while the latest check-out time is at Before 12:00
Does El Polo Hotel & Suites provide breakfast?
Yes, El Polo Hotel & Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of El Polo Hotel & Suites?
El Polo Hotel & Suites is a 4.0-star hotel.
How many floors does El Polo Hotel & Suites have?
El Polo Hotel & Suites has 7 floors.
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More Reviews from Other Guests in El Polo Hotel & Suites

8.4
Very Good
From 86 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

9.6

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews El Polo Hotel & Suites

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Rudiney
icon-Business
Business
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very good but much expensive
Ana
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Everything was great ! Staff and service wonderful 👍
KENNETH MARTINEZ
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Great location,
James
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Caius
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Christopher
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

What a nice surprise to find this hotel. Clean, great staff and good price.
Jean-Pierre
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Gladys
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 160 week(s) ago

Hotels.com verified review

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Excellent service and rooms
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
CONRAD
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
maria
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Excelente servicio
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

The best hotel I have stayed in Lima.
Verified traveler
8.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Christopher
icon-Business
Business
8.0
/10
Reviewed 314 week(s) ago

Hotels.com verified review

It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.
Sean
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Very clean and very kind people that work there. Right next to US Embassy.
Verified traveler
8.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful. The location was perfect for our needs
Number of reviews per page
20
40

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Others 4 El Polo Hotel & Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 86 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

9.6

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews El Polo Hotel & Suites

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Rudiney
icon-Business
Business
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very good but much expensive
Ana
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Everything was great ! Staff and service wonderful 👍
KENNETH MARTINEZ
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Great location,
James
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Caius
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Christopher
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

What a nice surprise to find this hotel. Clean, great staff and good price.
Jean-Pierre
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Gladys
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 160 week(s) ago

Hotels.com verified review

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Excellent service and rooms
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
CONRAD
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
maria
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Excelente servicio
Omar
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

The best hotel I have stayed in Lima.
Verified traveler
8.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Christopher
icon-Business
Business
8.0
/10
Reviewed 314 week(s) ago

Hotels.com verified review

It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.
Sean
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Very clean and very kind people that work there. Right next to US Embassy.
Verified traveler
8.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful. The location was perfect for our needs
Number of reviews per page
20
40