Go somewhere else
I booked one of the best units,the "penthouse elite luxury condo",sounds great, I have stayed here in the past 3or4times in various studios and 1 bedroom units for up to 1 month at a time, as I was only staying for a few nights I thought I would treat myself,unfortunately this place is now going downhill. I definitely would not come back.
I emailed the hotel a few days ahead to say I would not arrive till between 1-2 in the morning,i knew that there would only be a security guard on duty, on my arrival he didn't seem to know I was coming,he opened the condo door and left me,firstly there was no water ,I went down stairs again and managed to get him to give me a bottle, the condo at first looked impressive ,on closer inspection that was not the case! I wanted a shower it was situated in the jacuzzi bath which was very dirty,I ran both the sink and shower taps to find brown water running after 10 minutes it turned yellow !i couldn't complain at that point I would have to wait till morning,I found the patio door lock broken,a luxury but threadbare settee,dust everywhere ,so the best thing to do was go to bed,when I pulled back the top sheet to my dismay I found the bed creased up and a large yellow stain !,I just put towels over and went to sleep, I also found many lights not working, the air con stuck on a ice cold setting,the safe was situated on the floor ,in the morning I went down to reception early,they came and inspected the rooms and agreed it should not be in that condition they suggested I move so I looked at another penthouse it was clean but was not as luxurious as the previous rooms but I changed only then to find many problems again,many lights not working,the toilet not flushing,the shower leaking water over the bathroom floor, after several maintenance visits everything was sorted out over 2 days,except for the leaking shower they they cannot fix it they gave me towels to put on the floor! They had a nice little restaurant and room service before,I had a menu in the room, when I tried to order food I was informed that the restaurant was no longer in operation if I wanted anything I would have to ring a local restaurant! Also I don't know how many other units are occupied but I have not seen any other guests since I have been here.
All in all this is not quite the hotel from hell but is beginning to get close to it,I would strongly recommend you go so else
Solo travel - May 25, 2016