We stayed at the resort for our family outing last May 28-29, 2016.
1) Robert, one of the owners of the resort, was very accommodating. He answered all our queries prior to our visit. He even gave us a map to make sure that we would easily reach the resort. He also gave us options for Island hopping-Sampaloc Cove Tour and Snake Island Tour (Sampaloc cove tour may include lunch at the island). We were quite intrigued with the pictures of Sampaloc cove plus Robert also mentioned that the island has white sands and falls. Since we planned to visit the Sampaloc cove on our first day at the resort, he offered us with an option to use one of the 2 rooms (we reserved for 2 rooms) earlier than the check in time to make sure than we can leave for Sampaloc tour early.
2) Mary Ann, one of the resort attendants, assisted us during our stay (i.e. finding supply requests such as additional charcoal, salt, etc.)
3) Bringing of pets is allowed.
4) Rooms can accommodate 4-6 persons. For us, we booked for 1 family bungalow and 1 dorm type room. The girls (total of 4 pax) stayed at the bungalow and the guys (total of 4 pax) stayed at the dorm. The rooms have aircon and restroom.
5) No corkage fee for bringing food to the resort. We cooked our food at the family bungalow. Gas stove and refrigerator were provided (with P200 charge for each per day of use). They also lent us cooking pot, pan and utensils for free. There was a dining table outside the bungalow so we ate as a group there. They also provide purified water (with minimal fee).
6) Lots of parking space within the resort. No parking fee.
7) No additional charge for overstaying at the bungalow. Reasons for overstaying will be discussed at the cons portion.
1) We originally planned to leave for Sampaloc cove on the first day. However, it was a bit cloudy on that day plus we arrived around 12pm (it was already late since estimated travel time for the tour is 1-1.5 hours). Ergo, we thought of just staying at the resort and swim at the beach front. However, we were very disappointed when we saw the beach front. Aside from having murky water, there were lots of trash (i.e. sachets, plastics) on the shoreline. It looked like the beach front was not maintained. This was opposite of what we saw in the pictures of the resort. In the end, we have decided to go to Club Morocco for swimming (with a charge of P150 per head).
2) Resort facilities are outdated and require maintenance (i.e. restroom in the rooms, overall cleanliness).
3) Although our request for tv set in the rooms was confirmed prior to our visit, the resort was not able to accommodate our request.
4) Our Sampaloc Cove tour was moved to the next day. We have communicated with Robert that we plan to leave early for the tour so we can maximize our stay at the island since our check out time from the resort is at 12pm. Target time to leave the resort is at 7-7:30am. The following day, around 6am, we were surprised as Mary Ann informs us that we cannot proceed with our tour because the boat is under repair. I asked Mary Ann why are they informing us on a very short notice (Aren't there any other boats at the resort?) and told her that we were really hoping that the tour would push thru since it was the only thing that would make our visit to the resort worthwhile. She said that she will look for other options for us. She returned to us with the news that a boat can take us to Sampaloc cove but the thing is, it is a small boat that can only accommodate 3 persons. She suggested that the boat can take us to the cove by batch since 6 of us will be going to the cove. We were surprised again by this suggestion because we were promised with a bigger boat. Also, the boat has no available life vests. We requested for other options for the boat. In the end, we were informed that a bigger boat will bring us to the cove. Unfortunately, we were able to leave the resort quite late (around 10am).
5) Estimated travel time is 1-1.5 hours but it took us more than 2 hours going to the cove. We arrived there before 1pm. Upon arrival, we were again surprised to know that there are "entrance and use of facilities fees" at the cove. It was a good move that I have brought money with me, otherwise our travel to the cove would have been a waste of time.
6) The cove's pictures are too good be true. We were not amazed with it especially with the falls. We trekked for 30 mins (one way) just to see the falls. Voila! The pictures turned out to be false, not falls. It was not worth it.
7) The cove's shoreline was not what we were expecting. The sands were so-so. It was just a better option compared to the resort's shoreline but other than that, we could have just spent additional time of travel to visit a way better Nagsasa cove (which is at the other side of Sampaloc cove).
8) The restrooms at the cove are VERY dirty. No signs of maintenance at all. Ewww.
9) We left the cove past 3pm and arrived at the resort past 6pm. Check out time is at 12nn and thus we were delayed for 6 hours. Good thing is that the resort did not charge us for overstaying. Unfortunately, since we only rented a vehicle going to the resort, we had additional charges because of the 6-hour extension. Too much hassle because of logistical glitches with the boat.
Personally, I am really disappointed with our experience there. I will not go back to the resort. Hopefully the resort can improve their amenities and most importantly, their service to clients.
Family - Jun 5, 2016