After my first night stay, I reported to staffs that my room door lock is not working. I feel not safe for my things to be left in their when I need to go outside. This was not fixed until I check out on 31st of Oct.
Delay check in. We are there 1:45 pm. Our reservation is 2 pm but the staff/receptionist was to late. We already entered the room at 3:10 pm. I pay for family room with breakfast. 3 adult and 2 kids inclusion but when we there for breakfast they ask for additional payment for 2 kids.
They over delivered when it comes to room comfortability and staff service. We wanted a late check-out yet we booked on a date with high demand of people staying in (Feb 14) so we understand if they weren't able to grant our late check out request even we checked in at 6pm of Feb 13. We will surely recommend this to our friends! Hope to come back soon for a nice weekend stay.