Lapasan Hotels

The moment we arrived, 2 people at front desk were dismissive and not accommodating. Although the manager (a woman) was nice enough to complete our check in. Restaurant at the lobby where we had lunch was disappointing too. Food didn't taste good at all, we were just forced to eat because we were starving from our trip. Room was okay, we had city view. Water heater took long to produce hot water. We were too tired to complain nor call front desk for help. The only pros I can think of was that the beds were comfy, it was close to the mall and restaurants and the valet service was efficient. But overall our experience was not satisfactory enough for us to recommend the hotel to our friends and family. We chose to stay there because it was they say 4 star hotel but our stay with other 2 or 3 star hotels at other cities were so much better. It was not worth what we paid for. I’d rate it 4 out of 10.

The hallway is gloomy when we came in. Like in a scary movie. The room is clean. No floormat outside the comfort room. The area is accessible. The staff are accommodating. They followed up my reservation by calling.

the details has to be changed, I booked for four person, only to find out when I arrived at the vicinity, the guards told me that the room only allows three tenants...d**n...

When I came to the hotel they told me that I had no reservation or booking, in fact that I already paid for my it. They don't know who to call and did not assist me through the process. I was the only one who found a way on how to contact agent. There were also cockroaches crawling on the wall and on the floor. The space is so suffocating.