My family (4 adults and 2 kids) stayed at the Carlo's Hometel Bed and Breakfast for two nights as part of our Mayon Volcano trip. We rented a three bed suite (pictures on Agoda indicated a double bed and two singles) and a single bed suite (pictures on Agoda indicated a double bed). We booked via Agoda.
We arrived very late on Friday night (11pm). Despite the hotel indicating 24 hours, the entire hotel lobby area was closed up. We called the hotel about 5 times and no one answered. We were just about to leave and find alternative accommodations when a staff member rode up on his scooter. He was very intoxicated, but was able to wake up another staff member. They took us to our rooms and turned on the aircon. They advised breakfast was between 7am-9am in the venue hall.
The single room was as advertised. The multi bed room we were provided was actually 5 single beds. This wasn't a big problem for us.
The rooms themselves were spartan. An old TV with poor reception, a few cupboards, and night stands. Table with a few chairs. The beds were comfortable though. The rooms were ok for cleanliness, although one room had some dead cockroaches and ants. The bathrooms were pretty dirty. There was dirt caked in the soap dish, dirt and dust falling from the exhaust fan, dirt on the sink, etc.
What saved this review from a poor rating was the breakfast. We had a nice longanissa breakfast the first day, and fish the second day. Servings were plentiful and the food was good.
Upon checkout, there was a bit of confusion and we had to talk to the head office and advise them of the amount we had paid Agoda. I recommend you have a PRINTED copy of your Agoda reservation, as despite Agoda's claims, they seemed unsure what to do with my electronic version.
Overall, this was a functional hotel. A little steep for pricing compared to local hotels that don't advertise on Agoda, etc, but the food was good and there were more than enough beds for us to sleep in, which is what we were there for!
Family - Dec 2, 2012