1. Hotel
  2. Philippines(4,352 hotel)
  3. Laguna(56 hotel)
  4. Pagsanjan(5 hotel)
  5. Casa Del Rio Resort

Casa Del Rio Resort

Hotel
0125 R. Lava St., Pagsanjan, Laguna, Philippines, 4008
No photo
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Based on 13 traveler reviews
Parking
24-Hour Front Desk
Swimming Pool

Nearby attractions
Pagsanjan Boat Ride Station
(0.29 km)
Pagsanjan Fire Station
(0.36 km)
Pagsanjan Town Plaza
(0.43 km)
San Isidro Elementary School
(1.18 km)
Review by Traveloka users
Review

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Based on
13 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business0
Couples2
Solo travel0
Family8
Friends getaway2
Rating Result
Very Bad
1
Bad
0
Average
4
Very Good
3
Extraordinary
5
Faith A
Night swimming with cousins
The location was good and very accessible. The swimming pool and cottages looked good and clean. They had a good view of the river. While we were swimming late in the afternoon, there was a sudden rush of flying insects and they all went to the pool so we had to get out of the pool. They let us use their barbecue pit so we could grill our food. The pool was not that big but it was okay.
Family - Jul 31, 2017
Mario L
" It could have been the BEST HOTEL in Pagsanjan, unfortunately IT HAS YET TO BE..."
Before booking our Family's 3D/2N to Casa Del Rio Resort, I'd read some good, as well as some bad reviews of this Resort's facilities, including some of its physical flaws written, nevertheless, we confirmed our dates for a Family Room and off we went, thinking that Management would surely correct all these defects ahead of time. Yes, we witnessed first-hand -- the Best Location, along the River, the very Courteous/Helpful Staff, the Resort's own Boat Station along the River, the very-quick Boat arrangement for the Rapids & Pagsanjan Falls and the 2 very Good & Expert Boatmen, UNFORTUNATELY, these were superseded by those same flaws written in reviews but definitely weren't acted upon by Management, some of which are: Busted Table Lamp, Busted Bedroom Bulb, No-Screened Window, thus, Lizards & Insects were all over the Room, the Opaque louvre-glass could have been better if Transparent Glasses were used, to better appreciate the very nice view of the River Banks, No Intercom or Telephone system whatsoever to contact the Front Desk from Guest Room, the Breakfast Choices & Servings were simply "hit or miss" thing and to add, there's no comfortable, clean Dining Room/Area, the Inconsistent Water Flow & Water Heater Temperature and the Overcrowded Parking Area for the Hotel Guests. At the end of the day, we noticed ourselves the mediocrity if not the sheer-neglect by Management on how to best improve the facilities especially those that were already written constructively for their repair or even innovation but to no avail. These KEY-LEARNINGS were already there for such a long time but Management opted to ignore them... or perhaps, there's nobody at Management's end to even monitor these reviews or write-ups.... which for me is very unfortunate for a Hotel/Resort business, given the usual "value-for-money" requirement of all Tourists anywhere in the world. Again, I truly believe that this Hotel/Resort can still be the best hotel in Pagsanjan, only if they decide to seriously run their thing the way it should be - a "tourists-friendly" Hotel/Resort. Thank you.
Family - Apr 30, 2017
Ellen1535
Not bad for the price you pay
Our first impression when we saw the resort was disappointment because when you arrive by car, the parking does not look safe and the the hotel is not along the main road. It is just a small hotel and seemed like a one woman operation, Jovy was the one who welcomed us and showed us the rooms. There were four rooms in a building, actually more like a house, so it was ideal for us since we needed 4 rooms. We got two double rooms and two family rooms. The rooms were not bad, except for the one that my husband and I got. First, the bedside table lamp was not working, it turned out the plug was the problem. Then we could not turn on the tv - the plug was also not working. Unfortunately the maintenance person was not available the night we checked in so nothing could be done about the problem. The wifi is also not available in the rooms. But aside from the electrical problem in our room, the place is cozy. There is swimming pool and it is right by the river which is good if you are taking the boats to shoot the rapids. The hotel (Jovy) can arrange the boats for you. There is free breakfast (cooked by Jovy too) which they can serve in your veranda. The staff, Jovy and the boys, are all friendly. We actually enjoyed our stay in this little resort, just don't expect it to be five star, after all the price is very reasonable, aside from the fact that there are really no good hotels in Pagsanjan.
Family - Dec 31, 2016
Bea C
Weekend
My husband and I enjoyed our stay. It was comfortable, peaceful and the staff are helpful. They will help you to arrange boat ride to the falls. it is much reliable and safer this way. Casa Del Rio is by the river and away from the bustling sounds outside. Will highly recommend to family and friends.
Couples - Nov 2, 2016
Jessie J
They have a ridiculous PHP150/head "entrance fee" policy.
My family visited Pagsanjan this weekend to celebrate my grandfather's birthday. The initial bill we agreed on for 1 small room and 1 big room was PHP 6,500 for an overnight stay, imagine our surprise when we checked out and they presented us with a bill that is amounting to a whopping PHP 9,600. When we asked for an explanation, a woman named Jovy, explained that she charged us PHP 150 per head for each visitor. Mind you, the visitors that she was referring to just dropped by to greet my grandfather. Most of them did not even stay for more than 30 minutes, much less used the amenities. This woman, Jovy, said their record of total headcount by the end of the night was 40+ visitors. We were perplexed as to how and where she got that number. We only have around 20 something relatives in the area, maybe 25 tops. So to say 40 people came is farfetched. When my father asked to watch and check the CCTV (even dared Jovy that if indeed, she's able to count at least 30 visitors, he will double the payment), Jovy refused to review the recording for an unknown reason. We had to insist them on issuing an official receipt. And by the time that she was writing the O.R., she did not put a carbon under it until someone from our family called her out on it. This experience was really baffling. When we arrived Friday morning, I thought we'll be staying at a lodging inn, not an amusement park where they will charge us per head (YES! INCLUDING THE PEOPLE WHO STAYED OVERNIGHT! THE ONE'S THAT RENTED THE ROOMS IN THE FIRST PLACE! THEY ALSO CHARGED US THE "VISITOR'S ENTRANCE FEE"!) I will never come back to this place. It was a nightmare to say the least. By the time my family arrived home in Manila, we felt robbed.
Family - Jul 2, 2016
See other reviews

Hotel facility

Description

Hotel policy

  • Things to Do
    • Massage
    • Spa
    • Outdoor pool
    • Garden
    • Karaoke
  • Hotel Services
    • Laundry service
    • Tours
    • 24-hour Receptionist
  • Food and Drinks
    • Bar
    • Poolside bar
  • Public Facilities
    • Parking
  • General
    • Smoking area

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    Casa Del Rio Resort is located in area / city Pagsanjan.

    There are plenty of tourist attractions nearby, such as International Rice Research Institute within 24.21 km, and University of the Philippines-Los Banos within 26 km.

    About Casa Del Rio Resort

    This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

    Casa Del Rio Resort is the smartest choice for you who are looking for affordable accommodation with outstanding service.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Casa Del Rio Resort is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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